The mobile customer service space will continue to evolve. Your competitors will enter the space. Technology will become more sophisticated. And your customers will continue to rise. The intersection of mobile and customer service will have far-reaching implications. Analysts suggest:
- Mobile Internet activity is growing among consumers
- Online customer service should extend into mobile
- Mobile customer service should leverage online service channels
Read the complimentary analyst report
to gain valuable insight and actionable strategies for extending your customer service to the online channel.