• RSS
  • Twitter
  • FaceBook
Home > White Papers > Tavant Technologies > Field Service Mobility-Warranty Management

Field Service Mobility-Warranty Management

Tavant Technologies

Automation of Warranty Management applications helps improve warranty KPIs and reduce costs. But there is another other side of warranty that connects to the field repair process, which is often overlooked.

 

Service technicians are usually in the field to fix the customers' problems proficiently, and should not be bothered with any other issues that could delay or hold their work. Be it preventive maintenance, unscheduled repair or warranty replacement, troubleshooting and decision making in the field is often intricate and time-consuming.

 

Also, field technicians strive to understand complex contract or warranty entitlements, policies, or service bulletins to make on-field decisions on troubleshooting or to evaluate the coverage for billing and warranty or service contracts.

 

Therefore, it's important for organizations to mobilize their field service staff by automating the field service tasks, and connecting transactions in the field with warranty, contracts and other backend ERP systems.

Email this page
Published:  Jun 09, 2011
Length:  12
Type:  White Paper
Tags : 
field service mobility, business intelligence



Community Area

Log in | Register

Solution Center

Follow TechGenix on Twitter