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Home > White Papers > Frontrange > CIO Quickpulse: IT in Search of Integrated Service Management

CIO Quickpulse: IT in Search of Integrated Service Management

Frontrange

Managing IT services has rarely been as challenging as it is today. Service and support staff face continuously escalating demands and complexity, which increase costs, drag down productivity and hamper the effectiveness of the IT department in supporting business goals. The solution is to tame the complexity by adopting a standards-based strategy that automates, simplifies and evolves IT service management. And yet, companies are finding it hard to design and implement such a plan, according to a recent survey by IDG Research Services. In the survey, only 2 percent of companies have a fully integrated approach to service management; more than 75 percent are not integrated at all or only partially integrated. This white paper examines what’s holding IT back and offers a potential way forward.

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Published:  Mar 13, 2013
Length:  2
Type:  White Paper
Tags : 
it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory



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