• RSS
  • Twitter
  • FaceBook
Home > White Papers > Oracle > Customer Care in a Social World

Customer Care in a Social World

By: Oracle
Oracle

Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience.

Get your free copy of “Customer Care in a Social World” whitepaper where you will learn:

  • Three qualifications needed for a social-enabled contact center
  • To identify the stage of social-enablement for your contact center

Email this page
Published:  Aug 08, 2013
Length:  13
Type:  White Paper
Tags : 
customer care, social world, oracle, crm, social media, knowledge management, data management



Community Area

Log in | Register

Solution Center

Follow TechGenix on Twitter