• RSS
  • Twitter
  • FaceBook
Home > White Papers > Oracle > Using Social to Improve Customer Experience

Using Social to Improve Customer Experience

By: Oracle
Oracle

The era of social networking clearly has arrived, creating significant implications for enterprises. Today, there are compelling rewards for embracing social networks—and potentially severe penalties for putting it off any longer. This white paper outlines four key ground rules for engaging with social networks in order to maximize their potential for improving customer service. 

Email this page
Published:  Aug 08, 2013
Length:  10
Type:  White Paper
Tags : 
social, customer experience, oralce, social networking, customer service, knowledge management, data management



Community Area

Log in | Register

Solution Center

Follow TechGenix on Twitter