• RSS
  • Twitter
  • FaceBook
Home > White Papers > IBM > Smarter Process in the age of the customer

Smarter Process in the age of the customer

By: IBM
IBM

The age of the customer. Possibly no term better illustrates the current era of business. Customers expect their experience to be flawless at every touchpoint, and with competitors only a click (or tap) away, company leaders have a strong incentive to deliver. Online retailers have set a high standard in the way that they engage customers on an ongoing basis—not just during the commercial transaction, but before, during and after each interaction with the customer. Can service providers in industries such as banking, insurance, healthcare and government meet the challenge?

Email this page
Published:  Mar 04, 2014
Length:  12
Type:  White Paper
Tags : 
business operations, business process management, bpm, process automation, smarter process, age of customer, business activity monitoring, business analytics, business process automation, corporate portals, document management, information management, records management, search and retrieval, search engines



Community Area

Log in | Register

Solution Center

Follow TechGenix on Twitter