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Home > White Papers > CA Technologies > Why Your Current Service Desk is Failing Your Business, and What To Do About It

Why Your Current Service Desk is Failing Your Business, and What To Do About It

CA Technologies

Service management platforms have a vital role to play, but in most organizations, they’re not living up to expectations—delivering far too much complexity and cost, and far too little business value and time savings. This proves true even in organizations that have migrated to new solutions in recent years.

This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.

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Published:  Aug 01, 2014
Length:  10
Type:  White Paper
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, smart phones, customer interaction service, customer relationship management, customer service, web service management, cloud computing



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