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Home > White Papers > Cisco > Ovum White Paper

Ovum White Paper

By: Cisco

Cloud technology makes it possible for you to add multichannel tools and meet growing customer demand for chat, social, SMS, and video support. Read this Ovum white paper to learn the benefits of cloud contact centers, how to choose the best solution, and how to select the right partners.

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Published:  Aug 27, 2015
Length:  10
Type:  White Paper
Tags : 
cloud contact center, customer experience, cloud contact center solution, cloud solutions, cloud technology, application management, convergence, infrastructure, network performance management, application integration, application performance management, best practices, business analytics, business integration, business intelligence, business process automation, business process management, call center management, call center software, customer interaction service

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