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Home > White Papers > Cisco > 2015 Gartner Magic Quadrant for Contact Center Infrastructure

2015 Gartner Magic Quadrant for Contact Center Infrastructure

By: Cisco
Cisco

Contact center infrastructure vendors continue to expand their solution offerings to include broader feature sets, including omnichannel routing, and alternative delivery models. Companies should evaluate vendors' technology and ability to deliver in relevant regions.

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Published:  Feb 12, 2016
Type:  White Paper
Tags : 
contact center, cisco, omnichannel routing, cloud computing, cloud infrastructure, business activity monitoring, business intelligence, data warehousing



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