As a strategic framework, ECM can help organizations take control of their content; and, thereby boost productivity, encourage collaboration, help meet compliance initiatives, enable better content-centric processes and make information easier to share.
As a technical architecture, ECM consists of a platform or a set of applications that interoperate but that can be purchased and used separately.
The ultimate goal of any ECM system, sometimes called document management and workflow, is to provide a single, seamless solution that can effectively and efficiently capture, organize, manage, and deliver actionable content. ECM increases efficiencies throughout organizations by eliminating manual, paper-based processes. An ECM solution can also provide users with automated workflows for business processes, increasing speed, accuracy and visibility.