Consumers are shopping in more channels than ever before – giving retailers a tremendous opportunity to reach new customers, sell more and build long-term loyalty. However, customers now hold retailers accountable for providing a seamless, enjoyable experience as they interact with the brand across channels. If the experience doesn’t meet their needs, they will use these same channels to vent and seek help.
In order to get omnichannel customer service right, retailers need to be prepared to give their omnichannel customers what they want. Download this guide from Zendesk for insights into:
- How to perform a customer service audit to determine what needs to change
- Tips for optimizing omnichannel service levels to make change happen
- Steps for executing and delivering an omnichannel strategy
Read “A Retailer’s Guide to Getting Omnichannel Customer Service Right” to learn more about staying ahead in a rapidly evolving industry.