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Home > White Papers > Microsoft > Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things

Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things

Microsoft

Field service management teams want to keep costs down, while improving their customer service relationships. This can be hard for organizations in any industry—oftentimes, reducing costs hurts customer relationships—but IoT provides a way for field service organizations to achieve this goal. Clearly, field service management and IoT are deeply intertwined. But how are the changes being implemented? And how can you benefit from them?

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Published:  Jan 10, 2017
Length:  8
Type:  White Paper
Tags : 
microsoft, internet of things, iot, field service management, mobile workers, customer service, mobile solutions, big data, customer data, customer interaction service, customer satisfaction, microsoft exchange, windows, customer experience management, records management



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