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Home > White Papers > Zendesk > Calculate your Support team's ROI with Zendesk

Calculate your Support team's ROI with Zendesk

Zendesk

Use our Forrester estimator to calculate the economic benefits Zendesk can bring.

Working with Zendesk customers, Forrester identified and quantified key benefits of investing in Zendesk, including:

  • Increased agent efficiency
  • Deflected customer interactions
  • Improved agent experience and retention
  • Avoided platform maintenance costs
  • Avoided license costs

By filling in the values on the Input page, you can determine a high-level estimate of the economic impact of deploying Zendesk based on your specific business environment.


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Published:  Aug 22, 2017
Type:  White Paper
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent, forrester, roi calculator



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