• RSS
  • Twitter
  • FaceBook
Home > White Papers > LogMeIn > The North Face delivers online customer care as advanced as its products

The North Face delivers online customer care as advanced as its products

LogMeIn

The North Face rigorously tested several providers and quickly realized that Bold360 hit all the marks. After the initial implementation, The North Face entered into a 3-month professional services engagement to take their chat strategy to the next level. The Bold360 professional services team helped The North Face implement strategic new chat features and tactics, including adaptive canned messages, proactive chat, dual monitors and layered chat, and provided additional development support as needed. To maximize the impact of its chat strategy, The North Face also created an 11-person core chat team, with reps chosen for their skills and product knowledge. Empowered with the capabilities of Bold360, these dedicated agents can now provide truly in-depth product support.

Email this page
Published:  Feb 27, 2018
Type:  Webinar
Tags : 
north face, online, customer, products, engagement, professional



Community Area

Log in | Register

Solution Center

Follow TechGenix on Twitter