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Home > White Papers > Genesys > Not All Cloud Contact Centre Platforms Are Created Equal

Not All Cloud Contact Centre Platforms Are Created Equal

Genesys

Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact centre solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important.

Download this eBook and learn:

  • How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that that far exceed those of previous generations
  • The benefits of utilising a platform built on microservices architecture
  • How to take your business to the next level with a built to scale cloud contact centre platform

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Published:  Feb 12, 2019
Length:  16
Type:  White Paper
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