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Business Metrics are used in business model, CMMI, ISM3 and knowledge management. These measurements or metrics can be used to track trends, productivity, resources and much more. Typically, the metrics tracked are key performance indicators. Metrics are important in IT Service Management including ITIL; the intention is to measure the effectiveness of the various processes at delivering services to customers.
 
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Learn the Secrets of Competing with Larger Financial Institutions

By : IBM Published Date: Mar 24, 2005
It’s tough for community financial institutions to succeed, especially when faced with fierce competition from large banks with large budgets. See how IBM can help with solutions tailored for community banks. Click now and receive the new 18-page report from TowerGroup on CRM Metrics and how smart banks measure success.
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IBM

6 Keys to Smarter Cross Channel Integration

By : Oco, Inc. Published Date: Aug 07, 2007
Need a retail intelligence system that doesn't require a significant up front investment, coordination of multiple software vendors and system integrators, or take months or years to implement? This guide will help you gain greater visibility of all your sales channels, products, distribution and suppliers to make timely and effective business decisions.
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Oco, Inc.

The CMO's Strategic Agenda Benchmark Report

By : IBM Published Date: Oct 17, 2006
Marketing executives, face a constant stream of business pressure. At the same time, customer expectations are increasing and customer satisfaction is becoming increasingly difficult  This report provides a blueprint of what best-in-class CMO's (Chief Marketing Officers) do differently to improve marketing effectiveness through marketing automation.
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IBM

Transform Data and Analytics into Meaningful Business Insights with Microsoft Dynamics GP

By : Microsoft Published Date: Nov 01, 2007
Watch this informative webcast as we discuss how the integrated intelligence in Microsoft Dynamics GP and other Microsoft technologies can help improve your company operations by providing business insights to all employees. Learn how you can enable people throughout your organization to make confident, business-critical decisions while minimizing costs.
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Microsoft

Using Financial Management Solutions to Make Intelligent Business Decisions

By : Microsoft Published Date: Dec 04, 2006
In this webcast, we discuss how companies excel when they empower their people to drive the business forward. While strategies, organization, motivation, and leadership all set the stage for business success, you also have to give your people the right tools, information, and opportunities to see results—because ultimately success is determined by your people. Learn why we call a business that fosters a winning environment a "people-ready business."
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Microsoft

Using Business Intelligence to Gain an Advantage

By : Microsoft Published Date: Nov 07, 2004
The people in your organization have access to volumes of information that was once unimaginable. Success or failure can hinge on whether or not people can use this information to make wise decisions quickly. But without the ability to make sense of information, a knowledge gap exists, and the best anyone can do is guess or follow a hunch. Business intelligence helps you decipher and extract meaning from data so you can make informed decisions.
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Microsoft

Configuration Audit and Control: 10 Critical Factors for CCM Success

By : Tripwire Published Date: Jul 11, 2007
In this whitepaper, you will learn how configuration audit and control can be used effectively to ensure system management productivity, and help reduce costs and sustain configuration viability within the bounds of operational, security and regulatory standards.
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Tripwire

Clearing the Way for Faster, Smarter Decisions

By : SAP Published Date: Jan 01, 2008
From everyday tactical choices to long-term strategy, timely, well-informed decisions make the difference between costly missteps and confident growth. This paper examines how you can gain access to accurate information and visibility across your company from efficient integrated IT systems – and use that information to make faster, smarter decisions. In turn, the right decisions lead to better operations and a stronger competitive position.
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SAP

Developing and Strengthening Profitable Customer Relationships with Microsoft Dynamics CRM

By : Microsoft Published Date: May 17, 2007
The business landscape is evolving; the traditional way people work together-in the office or in the field-looks very different today than it did just a couple of years ago. Download this webcast to learn how Microsoft Dynamics CRM empowers you to take advantage of your existing technology investments to extend the reach of your business and enable your mobile workforce to drive better business results.
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Microsoft

Executive Guide to Understanding Business Requirements

By : IAG Consulting Published Date: Nov 01, 2006
This white paper is structured so that each page is its own "mini-white-paper" but each is also part of a total look at better structuring requirements documents, processes and content completeness. At the end of this paper is a one page "tear-out" summary which is both a shortened distillation of the content, and a diagnostic tool to start a peer discussion on your organization's performance.

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IAG Consulting

Enabling Growth Through Business Model Innovation - Executive Insights

By : SAP Published Date: Jun 13, 2008
Read this Executive Insight to find out the answers to the following questions: 1. What are the main dimensions of innovating on my business model holistically? 2. How do I enable my organization to pursue business model innovation? 3. What role does software play in supporting my business transformation?
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SAP

Enterprise Performance Management - Financial Excellence and Beyond

By : SAP Published Date: Oct 31, 2007
Explore trends in executive management, and how CFOs are taking a more strategic role to help deal with today's business pressures. Now, CFOs are taking advantage of the latest advances in performance management software to help drive organizational alignment and operational excellence.
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SAP

Forrester: Measuring The Business Value of IT

By : SAP Published Date: Sep 25, 2006
There’s an old management axiom: You can’t manage what you don’t measure. Yet many organizations do a very poor job (or no job at all) of measuring the business value of their IT investments. Four existing methodologies can be adopted as is or customized to suit specific needs. Firms should pick one, institutionalize it as part of an overall governance framework, and embed it in IT portfolio management.
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SAP

How to Outsell the Competition

By : Netsuite Published Date: May 30, 2007
Sales Benchmark Index presents information in this NetSuite White Paper that helps sales management succeed in implementing a data-driven decision making process for sales success. Five steps for developing a sales benchmark are defined, with a list of key metrics you can use.
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Netsuite

Acquiring Business Intelligence is Crucial

By : Netsuite Published Date: Nov 08, 2007
But what is "BI" and how do small/mid size business owners acquire it without too much cost?  This Executive White Paper will outline the issues and solutions for the "BI" requirements of growing companies.
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Netsuite

Aberdeen Group: The Technology Strategies for Integrated Business

By : SAP Published Date: Aug 11, 2006
An Aberdeen survey between nearly 140 enterprises showed that S&OP has helped a majority of companies to improve forecast accuracy and cross-departmental communication. But most companies have failed to see improvements in profit-related metrics like gross margin and customer retention. Traditional S&OP processes are no longer sufficient, S&OP has evolved to become Integrated Business Planning.
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SAP

Butler Group on iWay Service Manager

By : iWay Software Published Date: Aug 11, 2006
iWay Service Manager is a complete integrated design environment. From an end-user perspective, it is simply a complete management solution that can be used with the graphical interface to design process-centric applications, without the need for developers to understand or map to the underlying infrastructure.
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iWay Software

Five Key Building Blocks Help You Realize the Bottom-line Benefits of Predictive Analytics

By : Customer Chemistry Published Date: Jun 15, 2006
Building a top-tier analytics practice is an evolution.  The best approach is to start small, then scale with each success.  Learn how to incrementally build your analytics practice with five customizable building blocks that create a strong foundation for analytical success.

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Customer Chemistry

Global Asset Sustainability: The Key to a Greener Organization

By : Infor Published Date: Jun 25, 2007
Make EAM part of your Green Strategy; This white paper includes recommendations for a Green-centric Organization. Find out how a comprehensive, green-oriented asset performance management solution will enable you to achieve compliance, efficiency, and consumer appeal.
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Infor

Increasing Manufacturing Profits Through Precision Pricing

By : Zilliant Published Date: Mar 14, 2007
Discover how leading manufacturers are adding millions of dollars to the bottom line by using science and customer segmentation to drive pricing decisions.

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Zilliant

Improving ROI with Predictive Analytics: Six Keys to Unlocking the Value of Customer Intelligence

By : Customer Chemistry Published Date: Mar 16, 2005
Read this white paper to learn about the six keys to a structured approach to planning and implementation of a predictive analytics infrastructure.  Find out how you can turn customer intelligence data into actionable information for improving the accuracy, efficiency and success of your targeting efforts.
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Customer Chemistry

Introduction To Business Process Management (BPM)

By : Lombardi Software Published Date: Jun 14, 2006
For those individuals or organizations that are being asked to investigate process improvement, Business Process Management (BPM) is a term that frequently associated with the process improvement. This paper defines BPM and explains how it can be applied to help companies achieve process improvement goals.
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Lombardi Software

Intrinsic Safety and GPRS: Wireless, Safe and Convenient Asset Monitoring Solutions

By : WorldTelemetry, Inc. Published Date: Mar 13, 2007
To be successful in today's safety-conscious and efficiency-minded marketplace, companies must combine compelling new technologies to offer the most convenient and effective business services and solutions. For monitoring remote tank sites, that means combining the intelligence of General Packet Radio Service (GPRS) communication with the risk mitigation properties of intrinsic safety.


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WorldTelemetry, Inc.

Lower the Cost of Designing and Creating Reports for Enterprise Systems

By : Winward Published Date: Oct 20, 2005
To succeed in today's business environment, the enterprise must manage the effects of three realities: the recent, massive investment in technology has significantly increased IT complexity; the Internet has altered customers' expectations of availability, cost, and service; and the new economic climate highlights the need to leverage existing assets and improve the return on investment for new initiatives.
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Winward

Making the Case for BPM: A Benefits Checklist

By : Lombardi Software Published Date: Sep 05, 2006
This paper is intended for groups who want to make the business case for investing in BPM to drive process improvement. It provides an overview of the areas of benefit that companies can expect from BPM as well as concrete examples of value.
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Lombardi Software
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Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, IP Faxing, IT Spending, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Recognition, Voice Over IP, Workforce Management, Incentive Compensation, Spend Management
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