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Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. In addition, there are niche players who specialize in one or two areas of practice.
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Results 1 - 25 of 60 matches |
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| By : SAP |
Published Date: Jul 09, 2008 |
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This article focuses on the next generation HR Transformation. It will require a significant change from today’s focus on HR operations — which are typically budgeted at 0.5 percent to 0.7 percent of revenue — to tomorrow’s focus on building strategic business services that can help drive share price. This shift will require HR to build services in new or non-traditional areas, such as workforce planning, talent management, mergers and acquisitions, global workforce security, change management, and global mobility.
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| By : CA |
Published Date: Dec 28, 2007 |
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Are user provisioning and identity life-cycle management problems causing headaches at your organization? You know the challenge: manual or ad hoc administration of user identities, accounts and entitlements to applications, systems and resources. What's to be done?
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| By : SAP |
Published Date: Oct 29, 2007 |
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Discover how public sector agencies are shifting the focus in HR departments from transactional activities to performance with strategic human capital management. SAP solutions support this initiative, helping streamline processes, reduce costs, and optimize finite personnel resources.
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| By : SAP |
Published Date: Jan 28, 2008 |
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Read how HR professionals can use analytics for predictive modeling and strategic purposes to improve HCM practices, cut costs, and contribute to business performance. They must develop a culture of inquiry and use an integrative solution like SAP ERP Human Capital Management (SAP ERP HCM).
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| By : SAP |
Published Date: Mar 03, 2008 |
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Taking human resources outsourcing beyond lip service to the adoption of best practices and better use of technology.
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| By : SAP |
Published Date: Jul 09, 2008 |
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This report frames the scope and range of the emerging talent crisis and provides an alternative model for addressing the issues-one that we believe gets to the heart of the matter. Critical talent is scarce, and about to become much scarcer because of two looming trends: the retirement of the Baby Boom generation and a growing skill gap. Read on to learn the six questions CEOs need to ask their HR leaders.
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The learning and training departments of many companies admire the learning and competencies power demonstrated by IBM’s transformation from a hardware company to a service company, but are stuck trying to just meet the day-to-day training challenges of workers. Find out how to most efficiently overcome these challenges in this paper.
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| By : IEX |
Published Date: Apr 14, 2008 |
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Customers and business leaders alike demand a great deal of contact centers which cannot easily be met using the simplistic approaches used to develop early, isolated contact centers. In order to provide a top-shelf customer experience, contact centers must adopt sophisticated processes which can evaluate and route calls quickly and effectively to the right agent, and which schedule agents based on their abilities as well as predicted call demand.
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| By : IEX |
Published Date: Apr 25, 2008 |
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As more companies seek out performance management capabilities to gain a competitive advantage or keep pace with rivals who have already established an edge, the decision to build or buy a performance management solution must be considered. This paper will walk readers through the pros and cons of the build versus buy debate in order to help make practical business decisions for long-term success.
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| By : IEX |
Published Date: May 07, 2008 |
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Since the cost of staffing in most call centers is between 60 and 70 percent of the total budget, the incremental benefits of selecting the best solution for your operation and implementing it successfully are significant. Companies in the market for a workforce management tool today face a mind-boggling array of choices. Automated workforce management systems range from quite simplistic to highly complex, with a wide range of price tags to match. This paper will help contact center managers navigate the choices.
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Is your company “going green?” Would you like it to? This paper looks at corporate sustainability efforts and the pivotal role that the learning department can play in them. Also included are practical ideas for making training more environmentally-friendly.
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Agility is an issue that is becoming more and more prominent in businesses across industries. While it is a common goal, its meaning can be somewhat ambiguous. Depending on the context, agility can mean different things to different organizational units. But one common thread persists: the accelerating speed of change. Change is not only driving organizations to keep up and anticipate, but more so to be its catalyst in order to be competitively positioned.
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| By : SAP |
Published Date: Mar 01, 2008 |
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Learn how top-performing companies are excelling in using shared services for HR through smart, ongoing leveraging of organization, process, and technology models. They are reducing transactional costs, eliminating processing errors, enabling fast integration of acquisitions, and more.
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| By : CA |
Published Date: Sep 28, 2007 |
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The challenges facing those who manage and support IT users have never been greater than they are in the current business environment. Today’s IT manager needs to consider that organizations have employees joining and leaving at a rapid rate, and that current employees rarely remain in one position within the organization for any extended period of time.
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| By : SAP |
Published Date: Apr 23, 2008 |
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Learn how oil and gas companies can win the war for attracting the highly skilled employees that the industry demands. ASUG/SAP benchmarking studies provide strategies that fuel successful talent management.
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| By : SAP |
Published Date: Feb 11, 2008 |
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High-tech companies face a range of complex business challenges due to global expansion, shifting demographics, and continuous competitive pressures. Read why the high-tech HR organization finds itself at the forefront of many of these challenges, and what they must do to rise above them.
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Take an in-depth look at how employees use e-learning; when and where they do it; what specific skills e-learning has enabled them to develop; how these skills have been put into practice in the workplace; and whether the knowledge gained is widely shared.
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| By : SAP |
Published Date: Jan 01, 2008 |
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Bridging the IT talent gap focuses on measures insurers have taken to adapt to the growing shortage of qualified IT staff. The paper features insights from John Chu, senior vice president of e-business and technology for Hartford Financial Services.
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| By : CA |
Published Date: Nov 01, 2006 |
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An industry analyst recently did a study which predicted that a typical 10,000-employee company could save 14,000 hours of security administration time and 6,600 help desk hours annually by deploying Identity and Access Management Solutions. Download this white paper and discover why Identity and Access Management is a critical success factor for today's enterprises.
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Leadership is an important element of organizational success. So, it is not surprising that many companies look for ways to extend the benefits of leadership development to more employees. Technology-based learning approaches such as online courses, books and video programs can be used effectively to develop employees at all levels.
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| By : SAP |
Published Date: May 23, 2007 |
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Explore the latest feedback from HR organizations about how they are now taking on a much greater role in strategic business activities. The study finds that HR top performers are managing to strike the right balance between efficient transaction processes, cost, and service delivery.
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| By : Netsuite |
Published Date: Feb 03, 2006 |
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This Yankee Group White Paper, compliments of NetSuite, shows how on-demand applications can significantly reduce cost vs. on-premise applications. See how to reduce the total cost of ownership (TCO) of deploying & integrating CRM & accounting/ERP applications.
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| By : SAP |
Published Date: May 11, 2007 |
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Discover how managing the talent supply chain can help professional services providers realize a competitive advantage. Explore the market trends driving the need for talent management and the business practices that support the talent supply chain.
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| By : SAP |
Published Date: Apr 26, 2006 |
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Investigate how a U.S. federal agency uses SAP ERP HCM to strategically manage human capital resources for mission alignment and performance achievement – enabling efficient recruitment, process transparency, and new insight.
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Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, IP Faxing, IT Spending, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Recognition, Voice Over IP, Workforce Management, Incentive Compensation, Spend Management |
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