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FEATURED WHITE PAPERS AND RESOURCES

VoIP Call Center Buyer's Guide
Implementing the right call-center solution is a key factor in keeping your customers happy, as it is often their first line of contact with your company's sales or support agents. And with the advent of VoIP, call centers can run more inexpensively and efficiently than ever before. Learn everything you need to know about choosing a VoIP call-center solution in this Buyer's Guide.
VoIP Call Center Checklist
As is true with any technology, the time to ask questions from a VoIP call-center vendor is before you buy, not after the deal has been sealed. Keep these 11 crucial things in mind when talking to vendors, and your chances of a successful deployment dramatically increases.
VoIP: Hype or Reality?
Will Voice over IP technology provide business-class security and reliability you expect in your phone system?
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Best Practices for HP Servers and HP Enterprise Virtual Array in Microsoft Exchange Server
The Customer Focused Teating (CFT) team at HP previously published the Best practices for HP servers and HP StorageWorks EVA8000 in a Microsoft Exchange Server 2007 environment paper, which presented the results of testing a user environment of 5,000 users with both 100-MB and 1-GB mailboxes. This paper builds upon those results by demonstrating the actual effects of a larger enterprise environment of 20,000 users with 1-GB mailboxes.

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