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Results 851 - 875 of 934Sort Results By: Published Date | Title | Company Name
By: SAP     Published Date: Mar 29, 2011
Learn how leveraging a defined, repeatable sales process enables both sales and marketing organizations to drive consistent, and therefore more predictable, behavior and results. If your organization has a defined sales process, you can track your ability to successfully execute that process.
Tags : 
sap, revenue stream, advanced analytics, crm, marketing automation, sales automation
    
SAP
By: SAP     Published Date: Mar 29, 2011
Discover how you can use the right software to help your marketing organization support growth and demonstrate value. In doing so, you can learn how to develop customer, brand, and channel strategies that can support process efficiency and effectiveness activities and transform your marketing activities.
Tags : 
marketing analytics, sap crm, customer satisfaction, ebusiness, marketing automation
    
SAP
By: SAP     Published Date: Mar 29, 2011
Many view Web 2.0 as an opportunity to grow closer to their customers, better understand customer needs, and empower these customers to influence their company's strategy. This, in turn, opens the door to improved customer service, enhanced customer loyalty, and better customer advocacy. SAP understands and embraces the vast and emerging opportunities that Web 2.0 presents for customer relationship management (CRM).
Tags : 
sap crm, web 2.0, social media, customer relationship management, customer service, collaboration, customer experience management
    
SAP
By: SAP     Published Date: Mar 29, 2011
Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value - where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability.
Tags : 
sap crm, ecosystem, crm deployment, crm culture, customer relationship management, supply chain management, employee performance management
    
SAP
By: SAP     Published Date: Sep 03, 2010
This paper discusses how Best-In-Class organizations have demonstrated a significant emphasis on providing sales leaders with better information in order to make better decisions. Continue reading to learn how organizations that also deployed solutions such as SAP CRM were consistently among the Best-In-Class.
Tags : 
sales-effective processes, enhanced data analysis, sap, best-in-class, sap crm, sales forecasting deployment, sales mobility, sales force productivity
    
SAP
By: Genesys     Published Date: Jan 27, 2009
In this document, Opus Research offers seven ways SIP (Session Initiation Protocol) can revolutionize customer care in your enterprise. More specifically, we evaluate deployments that involve SIP and provide case studies that integrate Genesys SIP the Customer Interaction Manager (CIM), Genesys Voice Platform (GVP), and Business Process Routing from Genesys Telecommunications Laboratories.
Tags : 
genesys, sip, session initiation protocol, customer integration manager, genesys voice platform, voip, crm, enterprise applications
    
Genesys
By: BatchBlue Software     Published Date: Mar 27, 2009
Every small business has some system for organizing and documenting its relationships. If that system is no longer working, or could be improved upon, a new contact management system is in order. This Blue Paper will help small business owners research, select and implement the system that will work effectively for them.
Tags : 
batchbook, matternow, blue paper, contact management, small business, document management, relationships, manage leads
    
BatchBlue Software
By: SPSS     Published Date: Jun 29, 2009
This paper will focus on how a company might identify its best customers, but the same process could be used for other customer segments.
Tags : 
spss, customer management, consumer behavior, customer retention, crm, customer service, cost-effective strategies, customer database
    
SPSS
By: OneSource     Published Date: Sep 14, 2010
As we enter into the final months of 2010, our hopes that the economy would be a major factor in improving sales results this year are fading. "Uncertainty" is still the word of the day, and this is reflected in sales performance. Our research this year has seen win rates drop below 45% for the first time in the 16 years of our studies, and the percentage of reps making quota is below 50%, for only the second time.
Tags : 
relationship selling, onesource, sales cycle, sales performance, crm, sales tools, win rates
    
OneSource
By: Bazaarvoice     Published Date: Jan 26, 2011
In our second annual marketing survey, we surveyed CMOs in The CMO Club about their use,expectations, and measurement of social media, then compared the results to the previous year's survey. In short, 2009 marked the year CMOs embraced social media marketing but struggled to tie their strategies to the bottom line. Many evaluated engagement metrics created from social media- such as the number of click-throughs to the website or number of fans or followers - instead of evaluating business metrics like revenues and conversion. In 2009, CMOs aspired to tie social to the bottom line.
Tags : 
bazaarvoice, social marketing, ctr, engagement, crm, customer service, word-of-mouth, ugc
    
Bazaarvoice
By: Radian6     Published Date: Oct 26, 2011
This eBook by Brent Leary highlights how companies are integrating social tools and strategies in today's business environment.
Tags : 
social media, ebook, retention, social strategy, brent leary, social media marketing, crm, saas
    
Radian6
By: Webtrends     Published Date: Jun 13, 2011
Awareness, conversion, retention. As a marketer, your job hasn't changed, but the digital ecosystem changes fast. In this whitepaper from the CMO Council, top marketing execs discuss digital challenges and the resulting opportunities. Sponsored by Webtrends.
Tags : 
webtrends, cmo, international, digital marketing, process, partnerships, go-to-market, customer experience
    
Webtrends
By: SAS     Published Date: Mar 20, 2013
How Vail Resorts Is Redefining Targeted Marketing with the Help of SASŪ
Tags : 
customer experience, crm, relationship management, marketing, customer intelligence, customer data, analytics
    
SAS
By: Baynote     Published Date: Aug 30, 2010
Learn how to leverage the collective intelligence of your web visitors to adapt to customer neeeds and grow customer satisfaction.
Tags : 
social crm, collective intelligence, customer service, customer experience, social web
    
Baynote
By: SalesNexus     Published Date: Sep 23, 2010
Small businesses often minimize the importance of advanced CRM features. It's tempting to select very basic, simple and inexpensive CRM solutions for your small business.
Tags : 
small business crm, web based crm, hosted crm, small business marketing, crm for small business
    
SalesNexus
By: OSF Global Services     Published Date: Feb 03, 2011
You've selected your CRM software. Now what? This white paper offers guidance on how to choose the CRM implementation service provider best suited to small and midsized businesses.
Tags : 
crm implementation, crm integration, installing a crm, implementing a crm, customer relationship management
    
OSF Global Services
By: 3CSI     Published Date: Feb 07, 2011
Your customers don't just want to be engaged by your brand - they expect it!
Tags : 
social media, crm, digital crm, engagement, customer service, customer care, social crm, vrm
    
3CSI
By: FMT Consultants     Published Date: Feb 08, 2011
With this latest release, Microsoft Dynamics CRM 2011 has positioned itself as the market leader in Customer Relationship Management software. Dynamics CRM 2011 delivers a familiar user experience, intuitive business intellig
Tags : 
microsoft dynamics crm 2011, sales force automation, customer service, marketing, xrm, fmt consultants
    
FMT Consultants
By: Germain Software     Published Date: Mar 10, 2011
Provides 10 tips to proactively tune Siebel CRM software and the infrastructure Siebel CRM is deployed on
Tags : 
siebel performance tuning, application integration, analytical applications
    
Germain Software
By: Dell Storage     Published Date: Apr 21, 2011
How to Test Upgrades in a VMware Environment without Downtime or Disruption Using Dell Compellent Replays.
Tags : 
dell compellent, test apps, vmware, downtime, disruption, test upgrades, microsoft dynamics crm, virtualized server environment
    
Dell Storage
By: LeadMaster     Published Date: Apr 26, 2011
Lead-Xpress users can update the CRM directly from the email or from a hyperlinked web form.
Tags : 
lead management, lead tracking, lead distribution, simple crm, opportunity management, sfa, customer relationship management
    
LeadMaster
By: Jason Swenk     Published Date: May 02, 2011
This paper briefly defines social CRM, explains its value and sets forth some best practices and common pitfalls to avoid. Finally, a case study is presented as a best practices example of social CRM strategy
Tags : 
social crm, technology platform, workflow, business intelligence, collaborative communities
    
Jason Swenk
By: proMX     Published Date: May 08, 2011
This document gives a brief overview on challenges and solutions concerning full resource management.
Tags : 
crm, procect management, microsoft dynamics crm, customer relationship management, ressource management
    
proMX
By: Dell Storage     Published Date: Nov 08, 2011
How to Test Upgrades in a VMware Environment without Downtime or Disruption Using Dell Compellent Replays.
Tags : 
dell compellent, test apps, vmware, downtime, disruption, test upgrades, microsoft dynamics crm, virtualized server environment
    
Dell Storage
By: Oracle     Published Date: Jan 25, 2012
Read this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
Oracle
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