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customer support

Results 276 - 300 of 407Sort Results By: Published Date | Title | Company Name
By: Oracle Primavera     Published Date: Oct 09, 2015
This solution brief explores how companies can transform the efficiency of their STO and solve business challenges in six key areas with Oracle’s Primavera Shutdown, Turnaround and Outage Solution. Understanding STO events are a core part of business. Oracle’s Primavera Shutdown, Turnaround and Outage Solution has been developed to support the transformation of your customers/prospects STO business by providing a predictable solution that supports scope, cost, schedule, risk and change throughout the STO event lifecycle.
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oracle, sto, sto business, sto event cycle, shutdown turnaround outage, sto solution, project management, portfolio management
    
Oracle Primavera
By: IBM     Published Date: May 07, 2015
The essential bridge between an organization and its customers is the workforce. The ability to engage, develop, recognize and support employees will be critical in the decisive battle for customer loyalty. It is employees who represent the organization's brand in the market, who interact with customers on a daily basis, who analyze changes in customer preferences and who develop and maintain the technologies that help connect the physical and digital worlds. And, therefore, a motivated and properly prepared workforce will be indispensable for success in the customer-activated world. Watch this webcast to learn: • Key CHRO insights from the Global C-Suite Study • Three workforce challenges for HR in a customer-driven world • Three actions HR can take with real-life examples
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workforce, employees, customer loyalty, branding, talent acquisition, ibm
    
IBM
By: SAP     Published Date: Sep 10, 2009
Learn why insurers need a 360-degree view of each customer covering his or her entire experience with the company in order to provide products and service that stand out from the crowd. See how IT that supports integrated, end-to-end business processes can also increase insurer responsiveness and customer loyalty.
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sap, customer value, insurance, integration, it strategy, erp, automation, bpm, application performance management, business activity monitoring, business process automation, business process management, customer service, enterprise resource planning, enterprise software
    
SAP
By: SAP     Published Date: Mar 25, 2011
Forrester evaluated the customer service and support capabilities of 19 leading CRM suite solutions against 196 criteria. SAP ranks as a leader due to having "the most complete customer service solutions.
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customer service solutions, crm suites customer service solutions, crm suites, business activity monitoring, customer interaction service, customer relationship management, customer satisfaction, customer service, enterprise software
    
SAP
By: SAP     Published Date: Mar 28, 2011
Learn what companies can do in economic downturns to position themselves for later success. Find out what changes to make to customer strategy; how to align your organization to best support a winning approach; and how to drive excellence in execution to achieve results in today's economy.
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customer strategy, customer value, sap, business intelligence, customer relationship management
    
SAP
By: Centrify Corporation     Published Date: Dec 04, 2014
The number of identities that an organization must control and secure is exploding as companies support the evolution of business. Traditional users, customers and partners, outsourced or offshore IT, support and development teams, and new users from mergers and acquisitions are working from increasingly distributed locations and devices and to be efficient they need the right set of privileges across a diverse set of servers and applications. So, how can an organization successfully control privilege for all of these identities to mitigate identity-related risk without slowing down the business? From this webinar you will learn: • Forrester’s predictions for next generation privileged identity management. • How best-in-class organizations are successfully controlling privilege and mitigating risks
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identity management, it support, security, identity management, controlling privilege, enterprise applications
    
Centrify Corporation
By: IBM     Published Date: Jan 06, 2015
The essential bridge between an organization and its customers is the workforce. The ability to engage, develop, recognize and support employees will be critical in the decisive battle for customer loyalty. It is employees who represent the organization's brand in the market, who interact with customers on a daily basis, who analyze changes in customer preferences and who develop and maintain the technologies that help connect the physical and digital worlds. And, therefore, a motivated and properly prepared workforce will be indispensable for success in the customer-activated world.
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customer loyalty, employee support, workforce challenges, hr solutions
    
IBM
By: Bomgar     Published Date: Feb 28, 2008
Support virtualization enables your support reps to be at multiple locations at once, solving support issues with unbelievable speed and effectiveness.  Over 3,500+ organizations have virtualized their support reps and have decreased IT costs while increasing support rep productivity.
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virtual support, customer service, customer support, remote support, remote workers, bomgar, remote access, server virtualization, productivity
    
Bomgar
By: Bomgar     Published Date: Mar 04, 2008
Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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service, customer service, customer support, remote support, online helpdesk, online support, help desk, itil, bomgar, remote access, customer experience management
    
Bomgar
By: CommercialWare     Published Date: Mar 06, 2007
Customers enjoy buying and receiving gift cards. The new challenge is for retailers to provide gift cards that mesh with the way customers want to use the cards. Many early systems cannot efficiently support the changes in demand.
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customer service, customer interaction service, customer relationship management, gift cards, datavantage, commercialware, ebusiness
    
CommercialWare
By: WebEx Communications     Published Date: Dec 14, 2007
The Internet is revolutionizing technical support. But, this efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren't met. What's needed is a new class of software: web-based Automated Contact Distribution.
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remote support, contact management, customer, customer service, customer support, online support, online help desk, help desk, crm, webex, customer interaction service, customer relationship management
    
WebEx Communications
By: WebEx Communications     Published Date: Dec 14, 2007
Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL.Download this Paper to Learn More About a Support Center.
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customer support, helpdesk, help desk, technical support, remote access, roi, spend management, cut costs, cost control, webex, productivity, customer service, customer satisfaction, return on investment, collaboration
    
WebEx Communications
By: WebEx Communications     Published Date: Dec 14, 2007
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
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remote support, remote access, help desk, helpdesk, customer support, support, customer experience, customer satisfaction, customer service, online support, webex, customer experience management
    
WebEx Communications
By: Neolane, Inc.     Published Date: Dec 30, 2008
The late 1990s marked AXA Bank’s foray into email marketing. For the first phase of this project, AXA Bank management decided to use a bulk email tool to push Web content to customers. However, this tool rapidly showed its limitations in terms of scalability and functionality. No personalization, tracking or reporting functionality was available, and many operations (such as list management) had to be performed outside the tool, by hand. Marketing teams also required constant IT support, especially as email volumes increased.  By 2002, ready for a more sophisticated approach, the bank sought to personalize and expand its online marketing to improve effectiveness.
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email marketing, neolane, axa bank, personalizing online marketing, list management, crm software, custom content, deliverability, e-commerce, email marketing, emerging marketing, international marketing, lead generation, rich media
    
Neolane, Inc.
By: SPSS Inc.     Published Date: Mar 31, 2009
This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by text analytics solutions.
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spss, text analytics, data management, statistical analysis, natural language processing techniques, computational linguistics, web sites, blogs, wikis, e-mails, instant messaging, predictive analytics, bottom up approach, documents, customer relationship management, crm, voice of the customer, competitive landscape, security threats, understanding text
    
SPSS Inc.
By: ClickSquared     Published Date: Jul 07, 2009
With interactive relationship marketing, businesses can build relationships that captivate and motivate prospects and customers across an entire buying lifecycle, while providing measurable results. The digital platform these programs run on should support a long-term vision for the role of IRM, encompassing a complete range of services and facilities in an integrated management and communication systems. Learn more today!
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clicksquared, digital marketing, interactive relationship marketing, irm, lifecycle, marketing intelligence, it foundation, web 2.0, api, dashboard, kpi, direct mail, sms, marketing mail, txt, real time results
    
ClickSquared
By: GoToAssist     Published Date: Oct 05, 2011
The challenges of today's service and support environment just might be keeping you awake at night. The expectations are great and the daily demands relentless. But there's hope. By moving away from the current break/fix technical support model and providing a value-added customer experience, organizations can gain a significant business advantage. This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today, and it offers guidance on improving service levels and how to differentiate competitively based on quality of service.
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citrix, executives, business, customer experience, technical support, technology, best practices, business analytics, customer interaction service, customer relationship management, customer satisfaction, customer service
    
GoToAssist
By: Skillsoft     Published Date: Nov 21, 2013
Learning is critical to enabling business strategy, from onboarding new hires to developing future leaders, to educating channel partners and customers. This study, based on responses collected from 185 organizations between July and September 2013, looks at how organizations connect learning to business priorities, create development programs that impact every stage of the employee lifecycle and utilize technology to support learning initiatives. It also examines the business impact of building learning capability and running effective learning programs. Research conducted by Aberdeen Group and brought to you thanks to Skillsoft.
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career advancement, learning, training, certification, onboarding, employee development, human capital management, learning, employee performance, enterprise software, human resources services, employee training software, employee performance management, elearning
    
Skillsoft
By: Polycom     Published Date: Feb 25, 2015
Video is already being utilized in most enterprises to some extent. The era of pervasive video has arrived, and with it the need to manage video holistically across the enterprise and throughout its lifecycle. Developing a proper strategy for management and governance can yield a competitive advantage especially when it is focused on key business outcomes.
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polycom, ecm, video, content, platform, vcm, corporate communications, content marketing, corporate learning, customer support, community, analytics, distributed computing, remote access, collaboration, collaborative commerce, content management system, customer experience management, productivity, cloud computing
    
Polycom
By: Pluris     Published Date: Mar 04, 2015
Customer interaction is a delicate time for every company. When a customer initiates contact with a company they could be buying something, canceling a purchase, upgrading a service, complaining about an experience, or just trying to understand what and how you sell. That contact may or may not have been a result of company outreach, marketing or word of mouth. And it can take many forms.
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customer interaction, customer support, customer data, pluris
    
Pluris
By: IBM     Published Date: Jan 21, 2016
Cloud, Mobile and Social are today's communication and engagement models for customers, employees and partners. And to support these models, your infrastructure needs to be simple, flexible, stable, scalable and highly secure.
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ibm, multi-speed it, websphere, application server, it transformation, it management, enterprise applications
    
IBM
By: IBM     Published Date: Mar 31, 2016
"Cloud, Mobile and Social are today's communication and engagement models for customers, employees and partners. And to support these models, your infrastructure needs to be simple, flexible, stable, scalable and highly secure. While the changing market dynamics provide growth opportunities for businesses, capitalizing on them requires organizations to build new capabilities that: Enable continuous delivery of new features Shorten product innovation time to market Bring the business value chain closer to customers, partners and employees
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ibm, websphere application server, java ee 7, it transformation, cloud, middleware, infrastructure, cloud computing
    
IBM
By: IBM     Published Date: Jun 28, 2016
Businesses all over the world run on applications and data. Your business does as well. The success of your business relies on the performance of your applications because they deliver the services to your customers that keep you in business. Your IT infrastructure supports and carries these applications—the lifeblood of your company. How to keep things up and running, connected, responsive and relevant is enough to keep most app owners up at night.
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business, technology, infrastructure, best practices, applications, productivity, database development, software testing, project management
    
IBM
By: Gomez Marketing     Published Date: Jan 06, 2011
Do you know your mobile customers - really? Without genuine insight, you might be tempted, for example, to offer mobile users the regular website that works well with your Internet customers. But most smart and feature phones cannot support the complex, high-bandwidth Flash and Ajax applications at the heart of your site. Further, your feature and content rich website can pose numerous usability, navigation, or even screen real estate issues on hand-held devices.
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gomez, web performance, mobile, mobility, site performance, ecommerce, online shopping, web performance
    
Gomez Marketing
By: Cisco     Published Date: Jul 11, 2016
Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor.
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Cisco
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