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Results 176 - 200 of 649Sort Results By: Published Date | Title | Company Name
By: Google Analytics 360 Suite     Published Date: Sep 05, 2017
Today’s meandering customer journeys take place over multiple channels and devices. Each interaction creates a stream of digital information, leaving marketers with a growing pile of data. But, with data seemingly everywhere, why are so many marketers still feeling like there’s not a drop to drink? Leaders Have a Data Strategy and Enable More Teams with Data In this research report from June 2017, Econsultancy surveyed more than 700 marketing and analytics executives at consumer brands to better understand how data factors into marketing strategy — and daily decision making. Two-thirds of leading marketers — those who outperformed their top business goal — say they currently have a documented data and analytics strategy. In this report, you’ll also learn how leaders have built data-driven cultures and why they are more likely to use: digital analytics to optimize user experience in real time audience-level data to personalize customer experience customer-level data to segment and r
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Google Analytics 360 Suite
By: DocuSign UK     Published Date: Nov 16, 2017
"Industry experts predict that successful businesses will soon become 100% digital for all transactions. The challenge is how to “go digital” in the right ways. For many companies, it will be an incremental journey. The HR world is changing quickly—global candidates are tech-savvy and are relying on mobile-enabled interactions. Now more than ever, HR teams are looking to improve the onboarding experience, increase employee satisfaction, and focus HR staff away from mundane tasks. This best practices paper outlines seven important ways that HR teams can make meaningful progress in their digital transformations." .
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professionals, team, digital, transformations, technology, optimization
    
DocuSign UK
By: TE Connectivity     Published Date: Apr 13, 2018
Whether you’re designing to efficiently charge-up a laptop, distribute power from a battery pack, keep signals uninterrupted in industrial machinery or a thousand other products, TE Connectivity offers reliable solutions that bring power & signal to your applications. TE Connectivity’s (TE) extensive connector and sensor solutions provide the essential connectivity you need for your daily interactions at home and in the workplace. Whether you are looking to design next generation display panels and internal LED lighting or you’re designing-in for the latest door alarms and pressure sensors, TE has the essential products you need for always-on connectivity.
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power, signal, connect, solutions, display, workplace, industrial
    
TE Connectivity
By: Zendesk GmbH     Published Date: Apr 25, 2018
Zendesk commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that organizations may realize by utilizing Zendesk’s customer support products to improve handling customer interactions. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Zendesk on their organizations. To better understand the benefits, costs, and risks associated with a Zendesk implementation, Forrester interviewed seven organizations with experience using Zendesk’s customer support products.
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Zendesk GmbH
By: Cisco     Published Date: Sep 27, 2018
As the world of traditional manufacturing fuses with information technology, organizations are tapping into a level of technical orchestration never attainable before. Symphonies of systems facilitate real - time interactions of people, machines, assets, systems, and things. This is the Smart Factory; the factory ecosystem of the future. It is an application of the Industrial Internet of Things (IIoT) built with sets of hardware and software that collectively enable processes to govern themselves through machine learning and cognitive computing
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Cisco
By: Telstra     Published Date: Jan 27, 2016
This white paper reveals how Telstra helps a range of customers across multiple industries transform their businesses through digital technology.
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digital technology, digital business, digital transformation, telstra, customer interaction, on-demand content, share content, data, business management, customer interaction service, customer relationship management, customer satisfaction, data protection, content delivery
    
Telstra
By: Nice Systems     Published Date: Feb 26, 2019
NICE WFM 7.0’s Forecaster unlocks a high level of transparency into interaction history, allowing you to centrally forecast, schedule and manage contacts between multiple locations and ensure that site- and enterpriselevel objectives are met. With more than two thousand customers and two million users depending on its unparalleled ability to fine-tune the most precise forecasts, Forecaster allows you to plan and respond to the peaks and valleys of customer history through automatic collection of key historical data from all types of contact sources: • Automatic call distributors (ACDs) • Outbound dialers • Multi-channel routing platforms • Back-office employee desktops Download today to learn more.
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Nice Systems
By: Dun & Bradstreet     Published Date: Nov 13, 2017
Engaging potential buyers in today’s complex and noisy B2B environment demands time, effort, and intelligence. All sellers can do is hope to guide them along their journey and influence their decisions. But even the best prospects are delaying interaction with sales and are often unresponsive to traditional marketing tactics. This is forcing organisations to use relevant, timely, and holistic data to guide interactions and communications across all channels.
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data, organisations, sales, marketing, customer profiling, relationship building
    
Dun & Bradstreet
By: IBM     Published Date: Jan 27, 2016
Read this white paper to discover how predictive analytics and cognitive commerce make it possible to get instant access to integrated information and actionable insights so you can deliver superior—and profitable—interactions with customers.
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ibm, data, insights, results, analytics, cognitive commerce, knowledge management, enterprise applications, data management
    
IBM
By: CA Technologies     Published Date: Jan 06, 2014
This report presents new research into the use and benefits of IAM and the relationship it has with these three drivers. The research is based on over three hundred interviews with senior IT managers in medium sized to large organisations in a range of business sectors across Europe. The report should be of interest to anyone wanting to better serve all types of users, whilst still keeping control over applications and data.
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mediacom, digital identities, open business, business growth, access management, identity management, iam, open interaction, in-house directories, management challenges, cloud-based services, b2b, b2c, cloud services, it applications, source of identity, bring your own identity, iam-as-a-service, security, business activity monitoring
    
CA Technologies
By: CA Technologies     Published Date: Jan 06, 2014
This report examines the issues around the adoption of cloud-based services and looks at the security technology that is being deployed by enthusiasts and why the avoiders are holding back.
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mediacom, cloud-based services, adopt the cloud, security of data, effective security, security technology, sensitive data, cloud avoiders, in-house deployments, cost of ownership, external interaction, identifiable data, security services, access management, identity governance, drivers and blockers, data management, infrastructure, application integration, change management
    
CA Technologies
By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
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ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement, application performance management, customer interaction service, customer satisfaction, secure content management
    
CA Technologies
By: CA Technologies     Published Date: Jan 15, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
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ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement, application performance management, customer interaction service, customer satisfaction, secure content management
    
CA Technologies
By: CA Technologies     Published Date: Jan 15, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
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ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement, application performance management, customer interaction service, customer satisfaction, secure content management
    
CA Technologies
By: CA Technologies     Published Date: Jan 15, 2014
Quocirca surveyed over 300 organisations across the UK, France, Germany, the Nordics, Benelux, Italy, Iberia and Israel on their attitudes to cloud-based services. The research revealed that cost is not the only thing driving the adoption of cloud services; improved efficiency and easier external interaction are also important. Another finding was that impediments to cloud adoption vary significantly by industry. A key finding was that “cloud enthusiasts” are more aware of, and likely to invest in, security technologies like identity and access management than “cloud avoiders”.
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ca technologies, quocirca, cloud, cloud based services, cloud security, cloud adoption, security technologies, access management, identity, security, wireless, cloud computing
    
CA Technologies
By: CA Technologies     Published Date: Jan 15, 2014
Quocirca surveyed over 300 organisations across the UK, France, Germany, the Nordics, Benelux, Italy, Iberia and Israel on their attitudes to cloud-based services. The research revealed that cost is not the only thing driving the adoption of cloud services; improved efficiency and easier external interaction are also important. Another finding was that impediments to cloud adoption vary significantly by industry. A key finding was that “cloud enthusiasts” are more aware of, and likely to invest in, security technologies like identity and access management than “cloud avoiders”.
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ca technologies, quocirca, cloud, cloud based services, cloud security, cloud adoption, security technologies, access management, identity, security, wireless, cloud computing
    
CA Technologies
By: Avaya     Published Date: Dec 18, 2013
It is a business maxim that the more a company knows about its customers and what they want, the better its chances of providing them a positive, fulfilling experience. With today’s ubiquitous, convenient communications methods, particularly the use of mobile devices and networks, opportunities for rich customer interactions are flourishing. Whether their interest is pricing, store locations or product support, people increasingly expect information to be available wherever, whenever and however they want it.
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avaya, cem, customer experience management, contact center, mobile, mobile devices, customer interactions, it management
    
Avaya
By: Avaya     Published Date: Dec 18, 2013
Contact Center Consumer Preference eBook
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avaya, ebook, consumer interaction, customer. customer service, cem, performance management, it management
    
Avaya
By: Avaya     Published Date: Jan 15, 2014
Communication solutions are reaching an ideal balance of sophistication and ease-of-use. But are you making the most of these technologies by integrating them into your daily workflows to make innovation and collaboration part of every interaction?
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avaya, collaboration, integration, integrating technology, workflow, productivity, innovation, communication solutions, connectivity, interactions, efficient communication, workflow management, trend advisor, improve collaboration, collaboration tools, video conferencing, unified communications, people-centric solutions, trend services, wireless
    
Avaya
By: Avaya     Published Date: Jan 15, 2014
How are you collaborating with the amazing communication technology now available? Chances are your organization is doing collaboration ... all wrong. Let's look at 5 common collaboration fails tripping up companies today.
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avaya, collaboration, integration, integrating technology, workflow, productivity, innovation, communication solutions, connectivity, interactions, efficient communication, workflow management, trend advisor, improve collaboration, collaboration tools, unified communications, people-centric solutions, trend services, engagement, infrastructure
    
Avaya
By: LogMeIn     Published Date: May 15, 2012
The way in which consumers communicate is evolving; they are rapidly adopting communities, web self-service and social media for both personal and business interactions. Customer support organizations must adapt their strategies in order to provide effective online tools to engage with the customer on the customer's terms.
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logmein, marketing, customer service, customer satisfation, customer feedback
    
LogMeIn
By: Data Stax     Published Date: Oct 14, 2016
Financial services companies engage with customers across multiple channels and across a range of financial products. This wealth of customer information is often stored in isolated data silos. Building a 360° view of the customer can directly impact customer experience and help banks grow customer retention, upsell products and provide compelling interactions. This paper examines the challenges these institutions face when creating a 360° view of every customer interaction, what database requirements the lines of business should look into, and use cases to benefit from by leveraging DataStax Enterprise, the database platform purpose built to power cloud applications.
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datastax, netflix, mint bills, digital, personalization
    
Data Stax
By: SAP     Published Date: Nov 28, 2012
Across all businesses, they would like nothing better than to know what their customers like. How old are they? What do they like? Structured customer intelligence was the primary currency and see how social interaction enhances engagement.
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social interactions, sap, customer engagement process, customer, experience, customer relationship, multi-channel environment
    
SAP
By: Salesforce.com     Published Date: Jul 02, 2014
With today's financial advisors and wealth managers facing such tough competition, the ability to thrive comes through maximizing efficiency and finding innovative ways to maintain and grow business. This white paper highlights how technology is a great partner for meeting this need: • Create more relevant interactions with customers by tracking your business in the cloud • Connect to your customer information from any mobile device • Increase sales to your customers with a deeper understanding of their needs Download this white paper to learn more!
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salesforce.com, customer tracking, business in the cloud, financial advisors, wealth managers, mobile devices, enterprise applications
    
Salesforce.com
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