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Results 276 - 300 of 648Sort Results By: Published Date | Title | Company Name
By: Qualtrics     Published Date: Oct 02, 2018
Customer journey mapping is a major component of any customer experience program. Of course, a key part of mapping the customer experience includes identifying key moments of truth or moments of consumer brand interaction that shape brand perception and loyalty. In the digital age, many key moments of truth for your customers are happening online. This means that more and more of your consumers, brand perceptions and attitudes will be based on purely digital interactions (in-app, website, wearable tech, etc.). This has made understanding your customers’ digital interactions an essential part of any customer experience program. “It has been said that VOC programs without a web presence engage only 2% to 10% of those who interact with their website” (marketing sherpa). As we move into the future, this trend will continue. We know that mobile is an inherent part of today’s digital experience. Global mobile and tablet internet usage just exceeded desktop use for the first time (GS StatCoun
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Qualtrics
By: Jamf     Published Date: Jan 14, 2019
Mobile technology offers you the chance to transform your business — unifying online and offline sales channels, coordinating with staff and suppliers, and bringing insight to each customer interaction. Now, the only challenge is managing the mobile devices, apps and configurations that make it all work.
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mobile device management, mdm, managed devices, mobile, apple, ios
    
Jamf
By: Adobe     Published Date: Jul 15, 2019
With an ever-growing array of customer interactions, especially digital, businesses are rapidly looking to gain competitive advantage by using data and insights at scale to create and activate 360-degree profiles of their customers to deliver a better experience. In a rush to accelerate digital growth and improve their business strategies, many global enterprises have built soiled, redundant technology environments, resulting in inaccurate, or worse, conflicting views of their customer's brand interactions. For example, Forrester's research reveals that 90% of enterprises use multiple analytics tools.
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Adobe
By: Adobe     Published Date: Jul 15, 2019
Avec un nombre sans cesse croissant d’interactions client, notamment digitales, les entreprises cherchent rapidement à obtenir un avantage concurrentiel en utilisant des données et des informations à grande échelle pour créer et activer des profils à 360 degrés de leurs clients afin d’offrir une meilleure expérience. Pressées d’accélérer leur croissance digitale et d’améliorer leurs stratégies commerciales, de nombreuses entreprises mondiales ont mis en place des environnements technologiques cloisonnés et redondants, ce qui a donné lieu à des points de vue inexacts ou, pire encore, contradictoires sur les interactions de leurs clients avec leur marque. Par exemple, l’étude menée par Forrester révèle que 90 % des entreprises utilisent plusieurs outils d’analytics
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Adobe
By: Nanorep     Published Date: Jan 25, 2016
This whitepaper illustrates how nanoRep’s precise interaction of technology and the human touch illuminates your customer's journey with your brand, allowing you to give them the convenience and personal connection they crave.
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customer experience, customer satisfaction, customer support, digital channels, online customer support, customer experience management, personalized content strategy, content strategy, nanorep solutions, nanorep technology solutions, customer interaction service, customer relationship management, customer service, content delivery, content management system
    
Nanorep
By: Nanorep     Published Date: Jan 25, 2016
As technology evolves, it is rapidly pushing the bar higher for more intuitive user interactions and transcendent usability. With these revolutionary developments, achieving a customer experience (CX) that exceeds the customers’ expectations is becoming increasingly challenging.
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customer experience, customer experience management, customer engagement, personalized content, customer support, customer interaction service, customer relationship management, customer satisfaction
    
Nanorep
By: Nanorep     Published Date: Jan 25, 2016
This white paper explores the importance of shifting customer service from being perceived as a “cost center”, which implies a place that only generates expenses, to becoming a “value center”, which is a place that generates growth.
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customer experience, shift from cost center to value center, customer experience management, customer service, customer interaction, customer interaction service, customer relationship management, customer satisfaction
    
Nanorep
By: KPMG     Published Date: Jun 06, 2019
‘The five mys’ is a fresh approach to understanding human decision-making. Essential reading for CMOs and organisations faced with a constantly changing consumer. Read the report to discover: • how the ‘five mys’ generate richer insights into consumers’ unmet needs • why assumptions about different life stages need challenging • key trends shaping the interaction between consumers and companies • detailed ‘five mys’ insights across eight major economies.
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KPMG
By: SAP Inc.     Published Date: Jun 16, 2009
Improving your call center may be more easily attainable — and more important — now than ever before. Recognizing that customer interaction is an important differentiator, organizations can increase the focus on their customers’ experience while keeping a firm grip on costs by leveraging the full potential of state-of-the-art technology.
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customer service, customer satisfaction, customer retention, retention, loyalty, crm, customer, client, customer interaction, sap, enterprise applications, customer relationship management, international computing
    
SAP Inc.
By: SDL Web Content Management Solutions     Published Date: Jan 22, 2010
This paper examines the ways in which organizations can tap into Web 2.0 interaction as part of the marketing strategy and tactics to create customer engagement by matching your visitors' passion and to figure out the "best fit" for the new opportunities that present themselves.
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sdl tridion, a/b, crm, ecm, web 2.0, social networks, dam, wcm, web content management, multisite functionality
    
SDL Web Content Management Solutions
By: Epsilon     Published Date: Oct 19, 2012
Retailers constantly search for ways to target customers, and technology is an increasingly popular and critical vehicle many are leveraging to break through the clutter. Read on to learn how digital receipts are creating engagement.
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digital marketing, epsilon, digital receipts, interactions, customer experience, customer engagement
    
Epsilon
By: Jive Software     Published Date: Jun 26, 2013
Balancing customer service quality and costs is an ongoing battle for most organizations. Superior service means higher labor spend, but shunting customers into long support queues and confusing self-help areas costs companies loyalty and retention. Conventional technologies don’t help much: They’re fragmented, with no unified view of customer interactions; they don’t provide effective peer-based support, leaving customers frustrated and dissatisfied; and they do nothing to improve retention, knowledge-sharing and overall enablement of service rep teams. Learn how social business tools eliminate the conventional cost/quality trade-offs.
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customer service, customer service quality, customer experience
    
Jive Software
By: Aruba Networks     Published Date: Nov 15, 2013
Microsoft Lync is not only changing the cost structure of enterprise telephony, but also ushering in a new user experience in which every communication is transformed into a more collaborative, engaging interaction.
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just media, aruba networks, deploying lync, mobile devices, microsoft lync, cost structure, user experience, engaging interaction, wireless infrastructure, lync traffic, prioritize lync, wifi, window of visibility, access points, integrated spectrum analyzers, network engineers, secure network, call admission control, wireless vendors, end-to-end visibility
    
Aruba Networks
By: Aruba Networks     Published Date: Nov 15, 2013
L’application Microsoft Lync modifie en profondeur la structure des coûts de la téléphonie d’entreprise et plonge l’utilisateur dans une nouvelle expérience où chaque communication devient plus captivante et plus conviviale. Voici 10 conseils pour garantir le bon fonctionnement de Lync sur les appareils mobiles de votre réseau.
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just media, aruba networks, deploying lync, mobile devices, microsoft lync, cost structure, user experience, engaging interaction, wireless infrastructure, lync traffic, prioritize lync, wifi, window of visibility, access points, integrated spectrum analyzers, network engineers, secure network, call admission control, wireless vendors, end-to-end visibility
    
Aruba Networks
By: Aruba Networks     Published Date: Nov 15, 2013
Microsoft Lync optimiert nicht nur die Kostenstruktur für die Unternehmenstelefonie, sondern schafft auch ein völlig neues Benutzererlebnis, fördert den Austausch und stärkt die Zusammenarbeit im Unternehmen. Um die Vorteile von Lync umfassend ausschöpfen zu können, muss die zugrunde liegende Infrastruktur optimal genutzt werden. Da die Zahl an Laptops, Smartphones und Tablets langfristig die Zahl der Desktops übertreffen wird, benötigen Unternehmen sichere und zuverlässige Wireless-Infrastrukturen. Mit nur geringem Aufwand können Sie die Qualität und die Zuverlässigkeit multimedialer Kommunikation in Ihrem WiFi-Netzwerk verbessern. Wir haben die Top-10-Tipps für Sie, wie Sie von den Vorteilen von Lync auf mobilen Endgeräten in Ihrem Netzwerk profitieren können…
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just media, aruba networks, deploying lync, mobile devices, microsoft lync, cost structure, user experience, engaging interaction, wireless infrastructure, lync traffic, prioritize lync, wifi, window of visibility, access points, integrated spectrum analyzers, network engineers, secure network, call admission control, wireless vendors, end-to-end visibility
    
Aruba Networks
By: Aruba Networks     Published Date: Nov 15, 2013
Microsoft Lync está cambiando la estructura de costes en la telefonía empresarial y está marcando una nueva experiencia para sus usuarios en la cual cada comunicación se convierte en una interacción cada vez más colaborativa y atractiva. Aquí tiene 10 consejos para asegurarse de que Lync funciona bien en los dispositivos móviles en la red. Microsoft Lync no sólo está cambiando la estructura de costes en la telefonía empresarial sino que, además, está marcando una nueva experiencia para sus usuarios en la cual cada comunicación se convierte en una interacción cada vez más colaborativa y atractiva.
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just media, aruba networks, deploying lync, mobile devices, microsoft lync, cost structure, user experience, engaging interaction, wireless infrastructure, lync traffic, prioritize lync, wifi, window of visibility, access points, integrated spectrum analyzers, network engineers, secure network, call admission control, wireless vendors, end-to-end visibility
    
Aruba Networks
By: Aruba Networks     Published Date: Nov 15, 2013
Microsoft Lync cambia la struttura dei costi della telefonia aziendale e apre la strada ad una nuova esperienza per il cliente, in cui ogni comunicazione si trasforma in un'interazione più collaborativa e coinvolgente. Ecco 10 consigli per garantire il corretto funzionamento di Lync sui dispositivi mobili della vostra rete.
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just media, aruba networks, deploying lync, mobile devices, microsoft lync, cost structure, user experience, engaging interaction, wireless infrastructure, lync traffic, prioritize lync, wifi, window of visibility, access points, integrated spectrum analyzers, network engineers, secure network, call admission control, wireless vendors, end-to-end visibility
    
Aruba Networks
By: Marketo     Published Date: Mar 23, 2015
As a marketing leader you know that each customer experiences numerous touch points with your company throughout their lifecycle. And it’s the job of marketing to ensure that each interaction has a positive impact and moves the customer on to the next stage. But how can you measure the success of your combined efforts and their impact on your customer’s lifecycle? Download our Customer Activation—Marketing With A Measurable Purpose ebook to learn more.
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marketo, customer activation, customer experience, customer engagement, marketing, customer lifecycle
    
Marketo
By: Adobe     Published Date: Apr 30, 2015
Connect the left and right brains of marketing to deliver the most compelling content to the right person at the right time. This white paper will help you reimagine personalization and get a holistic, 360-degree view of your customers.
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touchpoint marketing, personalization, contextual intereactions, customer lifecycle, mobility, customer interactions
    
Adobe
By: Adobe     Published Date: Feb 08, 2016
Customers interact with companies across many channels and devices — and for each interaction, only seamless and personalized experiences will keep them engaged.
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adobe, marketing, campaign, multi channel, customer interaction, engagement, enterprise applications
    
Adobe
By: Adobe     Published Date: Jun 15, 2016
Read the white paper to learn how to: - Understand how customers interact with your brand - Translate your data into a clear customer picture - Shift from campaign-based marketing to contextual marketing
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adobe, marketing, cross-channel marketing, customer interaction, contextual marketing
    
Adobe
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