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A supplier partnership model delivers greater levels of innovation than traditional transaction methods. Here’s how to get started. Read this insight to discover: • key steps for building strong supplier relationships • potential risk areas that must be managed • why behaviour change is as important as processes and tools • why aligning your own organisation is essential.

The business of law is changing, and literally no corner of a large law firm operates exactly like it did several years ago. The process for evaluating and onboarding new clients in law firms is no exception. Five global legal trends are testing the limits of even the best new business acceptance models. We’ll explore why and how these big trends are causing shifts in law firm approaches, offer insights and practical tips on what firms must do to adapt their business acceptance models, and identify specific areas where technology can help. Lastly we offer law firms a checklist to assess the gaps in their business acceptance approach in this changing landscape.

Pricing matters and engagements accurately and profitably poses a challenge to many firms. However, developing effective pricing strategies has become more important than ever, as clients demand more transparency and alternative fee arrangements become more popular. Technology can help law firms develop both tactical and strategic approaches to pricing.Download this ebook to learn how an AI-enabled approach to pricing can help your firm: Price matters more accurately and profitably Scope and resource matters to ensure better margins Monitor engagements as they proceed and track budget to actuals Improve client relationships with more transparency, accountability, and success

Every lender, bank, and credit union has different product mixes and marketing priorities, but one thing they all share is the goal of winning, retaining, and growing our customer relationships. Typically, there are two ways to maximize customer engagement: seek margin with products like credit cards, or seek volume and deeper relationships with products like home equity. This report analyzes both of these options through three key lenses: current market conditions, access to today’s high-quality borrowers, and the rich opportunity for integrated, targeted marketing. Our goal is to enable you to determine the best way to fine-tune your strategic customer engagement for 2019 by helping you: Review current market conditions. Connect with higher-quality borrowers. Develop a 360-degree, integrated marketing mix.

Digital transformation is a strategic imperative to modernize technology in response to new business realities. Businesses increasingly view hybrid cloud as a critical component of this transformation to enable greater agility, efficiency, and productivity. IT organizations need the right technology approaches and partnerships to make their cloud transition as effective and successful as possible. Download this white paper sponsored by Dell Technologies and Intel® to learn more.

Das Speicher-Array InfiniBox® für Unternehmensanwendungen bietet höhere Performance als reine Flash-Lösungen, hohe Verfügbarkeit und Multi-Petabyte-Skalierbarkeit für Aufgaben mit gemischten Anwendungen. Zero-Impact-Snapshots und Aktiv/Aktiv-Replizierung sorgen für enorm verbesserte Business-Agilität, und FIPS-validierte Verschlüsselung für ruhende Daten macht das sichere Löschen von nicht mehr benötigten Arrays überflüssig. Mit InfiniBox können IT-Organisationen in Unternehmen sowie Anbieter von Cloud-Diensten ihre Service-Level-Ziele übertreffen und gleichzeitig Kosten und Komplexität ihrer Speicherumgebung im Petabyte-Maßstab reduzieren.

Lo storage enterprise InfiniBox® fornisce prestazioni migliori rispetto a quelle che si possono ottenere con la tecnologia all flash, un’alta disponibilità su scala multi-petabyte adatta a workload per applicazioni miste. Snapshot a impatto zero e replica active/active migliorano decisamente la business agility, mentre l’encryption data-at-rest certificata FIPS elimina la necessità di cancellare in modo sicuro gli array smantellati. Con InfiniBox, le aziende enterprise IT e i fornitori di servizi cloud possono andare oltre i propri obiettivi di servizio e al contempo abbattere i costi e la complessità delle loro operazioni su scala petabyte.

ConnectWise has helped more than 5,000 companies like yours create new practice areas for managed services to build upon their monthly recurring revenue. We’re confident that with the right tools and support, incorporating managed services into your existing portfolio is easy. Use these strategies and tips to sell the value of managed services to your clients.

Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both work under. When you’re clear on expectations, you’ll be able to measure and manage the user experience in a meaningful way and position yourself as a trusted advisor. The better your agreement, the more you and your clients benefit.

Start new client relationships off right with professional looking, timely, and accurate sales proposals that demonstrate the excellent customer service clients should expect from your organization. Quote and proposal automation speeds up the sales closing process. It allows sales professionals to spend less time on administration and more time doing what they do best—selling. Automate the quote and proposal process so your organization can quote and close more deals, leading to stronger sales revenue.

In the beginning of 2019, a National Safety Council (NSC) study revealed that for the first time in US recorded history, the odds of dying from an opioid overdose (1:96) surpassed those of dying in an auto accident (1:103). As a result, opioid overdoses are now the number one cause of preventable injury deaths in the United States. The growing trend of opioid-related workplace incidents is a major concern for supply chains across the world. In fact, a recent study by Massachusetts Department of Public Health shows higher opioid overdose incidents occurring in industries that have a higher chance of worker-related injury. Among these, construction and manufacturing are the two industries most heavily affected. This whitepaper discusses tips for dealing with the opioid epidemic and gives clarity around OSHA drug testing regulations.

The adoption of cloud BI and analytics is reaching a tipping point. According to the new report from Dresner Advisory Services, there are now more cloud-based deployment options than on-prem offerings available. To learn more about the rising tide of cloud BI, and how sentiment is changing around these offerings, read this new research report based on a 2019 market study. The report covers: A summary of the current cloud BI and analytics landscape An overview of changing user sentiment in the market How organizations are planning to deploy public, private, or hybrid cloud models Read the report for a full list of enterprise challenges and tips on how to address them.

Gartner’s annual Predicts report is out for 2019—and it includes recommended solutions to issues like incorporating analytics into corporate strategy, measuring the value of data assets, the rapidly increasing volume of data, the lack of data literacy, and more. Some of the valuable findings include: Today, fewer than 50% of documented corporate strategies mention data and analytics as key components for delivering enterprise value, per Gartner’s “How Infosavvy Are You? Study." Organizations that fail to develop and enforce such codes of conduct are at a greater risk of liability and misuse of data science and AI Few organizations have implemented continuous intelligence capabilities, spanning multiple applications and business functions, because they lack the relevant skills. Read the report for a full list of enterprise challenges and tips on how to address them.

The adoption of cloud BI and analytics is reaching a tipping point. According to the new report from Dresner Advisory Services, there are now more cloud-based deployment options than on-prem offerings available. To learn more about the rising tide of cloud BI, and how sentiment is changing around these offerings, read this new research report based on a 2019 market study. The report covers: A summary of the current cloud BI and analytics landscape An overview of changing user sentiment in the market How organizations are planning to deploy public, private, or hybrid cloud models Read the report for a full list of enterprise challenges and tips on how to address them.

3 Ways Finance Leaders Can Make Better Use of Office Space and Lower Costs. According to a study by Gallup, 43% of employees work remotely at least some of the time. Success stories, tips, and actionable steps for Finance, Operations and HR leaders to identify areas for growth and operational excellence across your organization. GET THE GUIDE NOW

Organizations that digitize their workflows increase their productivity by 40.9% - IDC Are you ready to transform your organization and gain a competitive advantage? Success stories, tips and actionable steps for Finance, Operations and HR leaders to identify areas for growth and operational excellence across your organization. • Secure and improve access to information • Streamline business processes • Gain critical operational insights GET THE GUIDE NOW

Clever Tips from Industry Insiders

Insurance fraud is back with a vengeance. With four out of ten mobile claims estimated to be fraudulent, using connected devices have made it easier than ever for fraudsters to commit insurance crimes. Gather insights from the live panel discussion hosted by MoneyLIVE & TransUnion. As fraud experts examine current trends & impacts of insurance fraud in today's digital age and learn how to overcome insurance fraud while protecting your customer relationships. What you will learn: Key trends behind fraud and the way in which they are impacting insurers. How to tackle fraud and identify red flags by using a holistic approach. Explore trigger points that can help warn insurers of when there is a high chance of fraudulent activity. Identify the genuine customers and their genuine claims from the fraudsters.

Read this eBook to learn how seven CFOs from midsize organizations are supercharging their financial reporting and leveraging real-time data. This eBook covers best practices and tips they have learned in their careers around data driven decisions and reporting.

Companies that achieve hypergrowth don’t get there by accident. It’s the result of being laser-focused on bringing an innovative idea to life and expanding the business exponentially. It’s about changing the game. But regardless of industry or companysize, every business faces a similar challenge: maintaining customer growth and transforming those early customer relationships into true loyalty. Here, we’ll discuss strategies for accelerating the customer experience and finding more ways to deepen the relationship.

Live Chat software can help you to increase online sales conversions and customer service productivity - if you use it correctly. To maximize your live chat ROI it's important to select the right live chat vendor. This PDF provides some essential tips that you should consider in making the best selection.

Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe

Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attritions. Read this ebook and see how to turn your customer service agents into customer experience heroes. You’ll learn: Three success strategies that Genesys CX Heroes use Skills every agent should have Key training tips Benchmarking strategies to measure customer service and customer experience

Whether you've had an employee referral program for years, are only in the initial stages of building one, or have never had one at all, this e-book is full of tips and advice on making your program the best it can be.

Out-of-box tools that use AI, machine-learning, and real-time intelligence are driving the commercialization of IP today. However, IP professionals are faced with a dizzying array of offerings on the market. What features are must haves for IP teams in 2019? What processes will streamline the commercialization process? This eBook works as a clear guide in identifying the tools IP teams need to commercialize with confidence, in 4 easy-to-action workflow tips: 1. Confirming patent novelty easily 2. Deciding on ideas that are worth pursuing 3. Collating key data via analysis and patent landscaping faster 4. Mitigating bottlenecks through interdepartmental collaboration