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itil v3

Results 1 - 18 of 18Sort Results By: Published Date | Title | Company Name
By: ASG Software Solutions     Published Date: Nov 03, 2008
The Information Technology Infrastructure Library (ITIL) provides guidance for the management of IT, and has quickly become the worldwide standard for IT Service Management (ITSM).
Tags : 
asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob
    
ASG Software Solutions
By: ASG Software Solutions     Published Date: Mar 10, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
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asg, cmdb, bsm, itil, ema, configuration management, itsm, bsm
    
ASG Software Solutions
By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
Tags : 
itil, service catalog, service catalogue, itil service catalogue, it service catalogue, best practices, service management, customer service
    
newScale
By: newScale     Published Date: Jan 30, 2008
This white paper is intended to share some of those lessons learned and suggesting ways you can achieve success by avoiding the most common pitfalls. But before we talk about the typical mistakes in creating a Service Catalog, let’s briefly review its purpose.
Tags : 
service catalog, service management, newscale, customer service, itil, v.3, itil v3, itil v.3
    
newScale
By: IBM     Published Date: Sep 10, 2009
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an adaptable approach, aligning IT operations with business goals to achieve desired results for customers.
Tags : 
itilv3, ibm, value, itil, best practice, cobit, coit, etom
    
IBM
By: HP Service Management     Published Date: Sep 03, 2008
In this first chapter of "The Shortcut Guide to IT Service Management and Automation," you will be led through a step by step analysis of your company's IT and business relationships, providing you with a basis for a strategic plan to turn service lifecycle management into a valuable business asset. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks.
Tags : 
itil, itil v3, bsm, bsa, dca, itsm, it service management, operations
    
HP Service Management
By: LANDesk     Published Date: Jan 12, 2009
The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM).
Tags : 
avocent, itsm, it service management, itil, it infrastructure library, green it, business management, maturity model
    
LANDesk
By: LANDesk     Published Date: Apr 06, 2009
Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.
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itil, avocent, landesk, lifecycle, configuration management database, cmdb, it infrastructure library, kpi
    
LANDesk
By: LANDesk     Published Date: Aug 26, 2009
Service management solutions have the potential to return very significant hard-currency ROI. Successful implementations dramatically improve decision accuracy, enhance productivity, increase operating efficiency and reduce operational risk by providing comprehensive context for a wide range of management decisions.
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avocent, itsm, it service management, itil, integration, sla, it infrastructure library, green it
    
LANDesk
By: Numara Software     Published Date: Jul 09, 2009
Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You'll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9. Ensuring a quick return on your investment, Numara FootPrints offers a very short time to production and easy customization - all without any programming. Learn more today!
Tags : 
numara, it service management, service, footprints, it budgets, cost cutting, flexible, itil
    
Numara Software
By: Numara Software     Published Date: Jul 09, 2009
In this informative webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara® FootPrints® Configuration Management, with its fast implementation, practical approach to implementing configuration management and automated integration to auto-discovery tools, takes the pain and time out of creating and maintaining a functional CMDB. Learn more today!
Tags : 
configuration management, cmdb, numara, footprints, auto-discovery tools, hardware, itil, service management
    
Numara Software
By: Numara Software     Published Date: Jul 09, 2009
This webinar will discuss the challenges in designing a workable change management process, defining approval workflows, and conforming to IT governances such as Sarbanes-Oxley and SAS70. This webinar will also show you how quickly Numara FootPrints Change Management can help you effectively and easily manage change, ensure compliance in IT, as well as other functional areas of your business. Learn more today!
Tags : 
change management, numara, footprints, sox, sarbanes-oxley, itil, compliance tracking, sas70
    
Numara Software
By: Numara Software     Published Date: Jul 09, 2009
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs - all integrated into your service management workflow. Learn more today!
Tags : 
itil v3, numara, footprints, service catalog, service request, service management, call volume, it budget
    
Numara Software
By: XaSystems     Published Date: Aug 16, 2007
This list of Frequently Asked Questions provides answers to important questions affecting ITIL professionals, including the significant differences between version 2 and 3, the impact on investments in publications and training, and how other standards align with version 3.
Tags : 
itil, faq, faqs, frequently asked questions, it infrastructure library, xa systems, xasystems, best practices
    
XaSystems
By: XaSystems     Published Date: Aug 16, 2007
This quick reference guide provides an easy to use snap shot of key ITIL version 3 practices and concepts.  In addition, it provides a visual map between ITIL Version Service Delivery and Support books to the new ITIL Version 3.
Tags : 
itil, it infrastructure library, xa systems, xasystems, best practices, infrastructure, itil v3, itil v2
    
XaSystems
By: Tideway Systems     Published Date: Dec 11, 2007
IT service providers need to offer services that deliver new business opportunities whilst increasing levels of availability, controlling risks and reducing costs. This paper provides you with practical guidance based on the practices in ITIL® V3 that will help you manage application and infrastructure changes and configurations.
Tags : 
service management, itil, change management, configuration management, knowledge management, service strategy, service design, tideway
    
Tideway Systems
By: Subrago     Published Date: Apr 30, 2009
The key objective of this white paper is to highlight the key issues and discuss processes and controls required to build a high performing IT support organization.
Tags : 
it support, subrago, it costs, customer transaction, high performing it support, it dependency, tolerance level, production services
    
Subrago
By: Axios Systems     Published Date: Sep 16, 2010
Choosing a Service Desk or ITSM solution? Read this whitepaper first - authored by Sharon Taylor, Chief Architect of ITIL V3.
Tags : 
itil whitepaper, choosing itil tools, itil toolsets, it service catalog, itsm tool upgrade, service management systems, business management, itil
    
Axios Systems
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