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Results 276 - 300 of 756Sort Results By: Published Date | Title | Company Name
By: Oracle     Published Date: Jul 31, 2017
More than 75% of business leaders say their current ERP system doesn’t meet their requirements, let alone future plans. To enable today’s data-driven organization, the very foundation from which you are operating needs to be re-established; it needs to be “modernized”. To help you navigate your own journey to modernization, we’ve crafted this handbook series to share the knowledge gained working with many thousands of companies using both legacy and modern ERP systems.
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Oracle
By: Red Hat     Published Date: Mar 14, 2016
The journey toward software-defined storage is different for each IT organization. When choosing a storage solution, it’s important to consider flexibility, availability, and agility.
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Red Hat
By: Visier     Published Date: Nov 04, 2014
Read an industry report or blog post on hot HR trends and technologies today, and you are bound to see workforce analytics near the top. Analysts and commentators agree: workforce analytics has become a “must have” tool for HR and a key component of delivering business value. But how do you get started with this complex topic? By thinking through the first four steps, you can develop the requirements to support the fifth step: selecting the right workforce analytics solution for your organization. Download this white paper, Five Steps to Getting Started with Workforce Analytics, to find out how you can simplify and accelerate your journey from HR metrics to workforce analytics.
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visier, workforce analytics, hr metrics, planning
    
Visier
By: Olapic     Published Date: Jun 05, 2018
Olapic is an innovator in visual content solutions, offering the technology and expertise to help brands create authentic, personalized, and effective customer experiences along their entire journey. Through user-generated content – content that is earned from consumers; influencer-generated content – content that is requested from specific creators; and enhanced branded content – existing image or long-form video content that is transformed into short form videos, Olapic helps brands get the right visual content, use it across marketing channels, and understand its impact on performance and ROI.
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user generated content, content marketing, marketing trends, visual marketing, video marketing, brand building, brand marketing, social media marketing, customer marketing, increasing engagement, visual content, brand building, customer marketing, earned content, digital marketing strategies
    
Olapic
By: MobileIron     Published Date: Apr 11, 2018
Although embarking on a modern work initiative can seem like exploring unchartered territory, the right unified endpoint management (UEM) solution can help you quickly move forward on your journey to becoming a modern, mobile enterprise. Deploying a UEM solution is best achieved by following the four steps outlined here.
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uem, deployment, practices, mobile, enterprise, solutions, management
    
MobileIron
By: IBM Watson Health     Published Date: Jun 14, 2017
Learn how IBM Watson Health clinical application advisors helped Floyd Health Care System take full advantage of the platform’s many benefits. Business Challenge As part of its journey toward population health management, Floyd wanted to optimize the way it used the IBM® Phytel® solution from IBM Watson Health™ and take advantage of its analytical tools. Transformation With help from an IBM Watson Health clinical application advisor, Floyd expanded its IBM solutions and used their unique capabilities to progress toward a more robust population healthcare model by adding care coordination activities and improving key process measures.
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floyd health care system, ibm, ibm watson health, analytics, healthcare
    
IBM Watson Health
By: SAP     Published Date: Jul 18, 2016
Building a talent strategy for a Small or Midsize Enterprise (SME) isn't a one-size-fits-all proposition. In fact, it might feel like hitting the road without a GPS. Read this white paper to create the right road map for your talent journey.
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SAP
By: IBM     Published Date: May 03, 2016
How Customer Analytics & Insight Research enrich customer journey design: A Practicioner's Guide to Customer Engagement via Multi-Channel Journey Design A report by Hypatia Research Group
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ibm, customer analytics, insight research, customer engagement, business analytics, business intelligence, customer relationship management
    
IBM
By: IBM     Published Date: Jul 28, 2016
Third party white paper from FitforCommerce and IBM on the 5 roadblocks to avoid on the journey to omnichannel retail success.
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ibm, omnichannel, omnichannel retail success, fitforcommerce, commerce, analytics, enterprise applications
    
IBM
By: IBM     Published Date: Oct 11, 2016
Third party white paper from FitforCommerce and IBM on the 5 roadblocks to avoid on the journey to omnichannel retail success.
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ibm, commerce, b2c, b2c ecommerce, ecommerce, omnichannel, retail success, knowledge management, enterprise applications
    
IBM
By: IBM     Published Date: Oct 17, 2016
Why do organizations seek to design effective multi-channel customer journeys? Because customers today demand it. Download this research study from Hypatia Research Group to learn how global organizations are successfully utilizing various analytical techniques like descriptive, diagnostic, predictive, prescriptive and cognitive analysis to create a successful omni-channel customer journey.
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ibm, commerce, analytics, customer analytics, insights, research, customer journey, enterprise applications
    
IBM
By: IBM     Published Date: Oct 28, 2016
Interest in analytics and storytelling through data in HR is booming. But, much of HR is just beginning its journey to create an effective analytics function.
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ibm, kenexa, talent insights, talent analytics, workforce analytics, knowledge management, enterprise applications, human resource technology
    
IBM
By: AWS     Published Date: Nov 07, 2018
As more enterprises are moving some, if not all of their data and applications to the cloud – cost effectiveness, network performance and security are top of mind. AT&T NetBond for Cloud provides a dynamic, private connect to Amazon Web Services (AWS). Its enhanced infrastructure makes it easier to securely connect applications, platforms, and services. With AT&T NetBond for Cloud, customers are getting a single, end-to-end solution from one provider that allows them to maintain a hybrid environment, meaning that can utilize their current investments in their on-premises infrastructure and strategy. Download this eBook to learn how AT&T NetBond® can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond® to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands in real-time - How to take advantag
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AWS
By: AWS     Published Date: Nov 07, 2018
Enterprises seeking the security and performance capabilities of establishing their own private network are often turned away by the high cost and technical expertise required. AT&T NetBond® for Cloud helps establish private, dynamic connectivity from on-premises data centers to Amazon Web Services (AWS) in as little as 2-3 days. Aira, a customer focused on augmented reality, has leveraged the global connectivity capabilities of AT&T NetBond® to connect low vision or blind smart glasses users with a network of agents to guide the visually impaired through everyday tasks such as interpreting prescriptions. Download this case study with AT&T, Aira, and AWS to learn how AT&T NetBond® can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond® to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands
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AWS
By: Genesys     Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
By: Genesys     Published Date: Feb 21, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
By: Genesys     Published Date: Feb 22, 2018
Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey. Download this paper to learn how to: • Transform single interactions into personalized customer journeys • Empower employees with the right set of tools, including a unified desktop • Quickly deploy new technologies, like blended artificial intelligence (AI), bots and virtual assistants to exceed your customers’ rapidly evolving expectations
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
By: Genesys     Published Date: Feb 22, 2018
Bots and automation collide with the power of human touch. Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
By: Genesys     Published Date: Feb 22, 2018
Move to the Cloud with Confidence If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements Read the eBook today!
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contact center, cloud, ebook, customer journey
    
Genesys
By: Genesys     Published Date: Feb 22, 2018
Is Your IT Team Ready to Enable Digital Transformation? Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation—and increasingly, it’s cloud-based. Make sure your IT team is on track to deliver. An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently. Read this white paper from Frost & Sullivan for a pragmatic approach to: • Identify process changes and goals with lines of business • Benchmark your current infrastructure and technology gaps • Consider cloud omnichannel solutions for easier deployments and simple scalability
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frost & sullivan, customer engagement, contact center, omnichannel
    
Genesys
By: Genesys     Published Date: Feb 27, 2018
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: • Design a successful digital customer engagement strategy • Provide agents with a 360-degree view of the customer across all digital channels and voice • Deliver omnichannel experiences that are personalized, context-based, and low-effort
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digital customer service, contact center, digital channel, ebook
    
Genesys
By: CloudHealth by VMware     Published Date: Feb 14, 2019
Whether you’re a leader of Infrastructure & Operations for a large enterprise or a mid-sized business looking to scale, you’ll likely have similar questions about multicloud that need answers. Read this eBook for a better understanding of multicloud architecture, and get answers to questions such as: -What’s the difference between hybrid cloud and multicloud? -What are the top benefits and challenges of multicloud? -What is the value proposition of multicloud management? -What is a multicloud strategy? Download this free eBook today to get started on your multicloud management journey.
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multicloud managment, cloud management
    
CloudHealth by VMware
By: Juniper Networks     Published Date: May 17, 2017
Here are the Top 6 reasons why enterprises embarking on the journey of digital transformation should switch to the Juniper Unite Cloud-Enabled Enterprise solution.
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Juniper Networks
By: Sprinklr     Published Date: Feb 28, 2018
"Customer experience is the new battleground: 89% of organizations compete primarily on experience, and 95% tell others about a bad experience. To help brands compete in this new world, we spoke with 17 experts about the current state of customer experience and ways that brands can make – and keep – their customers happy. "
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customer experience, happy customers, customers happy, cx journey, marketing, digital marketing, sprinklr, whitepaper
    
Sprinklr
By: IBM     Published Date: Jan 18, 2017
Data matters more than ever to business success. But value does not come from data alone. Rather, it comes from the insights enabled by data. No matter what your role is, or where you are in your data journey, you are looking for ways to drive innovation.
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ibm, analytics, aps data, open data science, data science, apache spark, enterprise applications
    
IBM
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