• RSS
  • Twitter
  • FaceBook

Related Topics

Add White Papers

Get your company's white papers in the hands of targeted business professionals.

service level agreement

Results 51 - 75 of 87Sort Results By: Published Date | Title | Company Name
By: EMC Backup & Recovery Solutions     Published Date: Aug 27, 2009
Data profile assessments will let us help you determine the best match for your situation, the data you are looking to protect, your service level agreements, and the specifics of your current challenges and environment.
Tags : 
emc, data domain, efficiency, api, disk backup, recovery, vmware, server consolidation, servers, data integrity, backup, recovery, idc, roi, it costs, infrastructure, dedupe, deduplication, backup and recovery, storage area networks
    
EMC Backup & Recovery Solutions
By: IBM     Published Date: Feb 18, 2009
The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.
Tags : 
ibm integrated data management, peoplesoft, business critical erp applications, daily operations, database archiving, data growth, archiving project, data classification, service level agreements, slas, ibm optim data growth solution, enterprise applications, data management, enterprise resource planning
    
IBM
By: DataDirect Technologies     Published Date: Mar 17, 2009
Since the SQL Access Group created the Call Level Interface, ODBC has become the most ubiquitous method for connecting to relational database sources. ODBC was developed to allow programmers to access relational data in a uniform manner, regardless of the database backend. ODBC translates those generic commands into the specific esoteric commands of the database backend, so the quality of the driver directly determines the performance of the database connectivity layer. Learn more today!
Tags : 
data direct, open database, sql, call level interface, odbc, drivers, rdbms, 64-bit applications, single architecture, power consumption, rack space, scalability, oracle rac, database availability, service level agreements, slas, software development, database development, sla
    
DataDirect Technologies
By: Marketo     Published Date: Mar 11, 2014
In order for enterprise companies to be successful in today’s economy, sales and marketing teams must be aligned. Both departments must come together to develop strategies, processes and best practices to pave the foundation for collaboration. Understanding what marketing will provide and what to expect from sales is the first step. Use this playbook to begin your aligned lead generation efforts today.
Tags : 
marketo, sales, marketing, collaboration, sales tactics, lead generation, revenue success, team integration, middle of the funnel, bottom of the funnel, service level agreements, demographics
    
Marketo
By: Marketo     Published Date: Mar 13, 2014
In order for enterprise companies to be successful in today’s economy, sales and marketing teams must be aligned. Both departments must come together to develop strategies, processes and best practices to pave the foundation for collaboration. Understanding what marketing will provide and what to expect from sales is the first step. Use this playbook to begin your aligned lead generation efforts today.
Tags : 
marketo, sales, marketing, collaboration, sales tactics, lead generation, revenue success, team integration, middle of the funnel, bottom of the funnel, service level agreements, demographics, marketing automation, performance testing, return on investment, sales & marketing software
    
Marketo
By: uptime software     Published Date: Dec 06, 2007
Discover the three key reasons how enterprise IT dashboards can deliver highly valuable information to your organization in an easy to use format and provide simple processes that will turn dashboard data into actionable IT decisions.
Tags : 
server monitoring, monitoring tool, capacity planning, performance monitoring, service level management, service level agreement, sla, infrastructure, systems management, network management, uptime, server uptime, downtime, dashboarding, reporting, it management, best practices, business activity monitoring, business analytics, business intelligence
    
uptime software
By: uptime software     Published Date: Dec 06, 2007
Monitoring servers, applications, and services has become an essential part of the IT department over the past 10 years. However, it can be a daunting task to find the right solution for your Enterprise. This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company's needs, the metrics you need, your budget range, your resource availability, and your management's reporting needs.
Tags : 
server monitoring, monitoring tool, capacity planning, performance monitoring, service level management, service level agreement, sla, infrastructure, systems management, network management, uptime, server uptime, downtime, it management, monitoring, servers, high availability, application performance management, business activity monitoring
    
uptime software
By: Numara Software     Published Date: Jul 16, 2009
Delivering world class customer service in today’s fast paced business environment is becoming more difficult as information and data requires instant access.
Tags : 
footprints, numara, blackberry, mobile, service desk, on-the-go, slas, service level agreements, smartphone, off-line synchronization, critical data, projects, surveys, workflow, service desk, tracking, billing, accounts receivable, automated integration, automated tools
    
Numara Software
By: Numara Software     Published Date: Jul 16, 2009
See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease.• Easily create tickets and requests • Automate repetitive workflows • Perform asset discovery • Manage software license compliance • Run pre-built dashboards and reports 
Tags : 
numara, help desk management, track it, asset management, asset discovery, tickets, requests, dashboards, license compliance, change management, processes, sla, service level agreement, best practices, knowledge management, enterprise applications, business process automation, business process management, call center management, customer relationship management
    
Numara Software
By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
Tags : 
help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management, asset, work order, request management, alerts, sla, service level agreement, performance evaluation, dashboard, business process automation, business process management, call center management, customer relationship management
    
Numara Software
By: Numara Software     Published Date: Jul 16, 2009
Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services
Tags : 
help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management, asset, work order, request management, alerts, sla, service level agreement, performance evaluation, dashboard, it service delivery, cost cutting, change management, change request
    
Numara Software
By: SAS     Published Date: Mar 14, 2014
This paper will consider the relevance of measurement and monitoring – defining inspection routines, inserting them into the end-to-end application processing, and reporting the results.
Tags : 
sas, data quality, business objectives, quality data, accuracy, lineage, structural consistency, relevant metrics, business relevance, measured value, emergent patterns, quality metrics, potential classifications, data analyst, scorecard, reporting the scorecard, improve scorecard, business process, best practices, business analytics
    
SAS
By: Microsoft Corporation     Published Date: Oct 19, 2010
Get a close look at Microsoft security measures for ensuring data protection and integrity, and learn how you can rest assured about the security and reliability of Microsoft Online Services with 24x7 IT professional support and a financially backed service level agreement (SLA) for 99.9 percent uptime.
Tags : 
microsoft online services, security measure, data protection, business productivity, collaboration, it administration, collaborative commerce, productivity
    
Microsoft Corporation
By: Gomez IT     Published Date: May 24, 2011
In a recent global survey of 474 business and IT decision makers, conducted by IDC on behalf of Compuware, respondents offered insights about their needs for effective operation of Internet-enabled business activities.
Tags : 
gomez, compuware, web performance management, idc, slas, service level agreements, end-user experience, multi-device, multi-browser, application performance management, best practices, customer satisfaction, performance testing, customer experience management, productivity
    
Gomez IT
By: Kinetic Data     Published Date: Oct 15, 2007
Properly implemented, service catalogs can help IT run as a business - not just "like" a business. They improve communication, provide users with easier access to IT services, and enable measurement-driven continuous process improvement. This white paper shows you how to achieve a successful service catalog implementation on BMC Remedy and extend the benefits of service catalogs across functional areas.
Tags : 
itsm, service management, service, service catalog, service catalogs, bsdm, delivery management, service level agreement, sla, slas, service level agreements, catalog trends, kinetic, kinetic data, it management, best practices, business management
    
Kinetic Data
By: InMage     Published Date: Feb 18, 2009
Companies of all sizes realize that near real-time business recovery is no longer a nice-to-have – it is becoming a new corporate must have. Competition, regulations and the 24x7 nature of businesses all push for continual application and data availability under almost any circumstances.
Tags : 
inmage, service level agreements, slas, enterprise business continuity, dcig, continuous data protection, cdp, host-based, san-based, corporate recovery point objectives, rpos, enterprise applications, data management, security management, data protection, data replication, database security
    
InMage
By: Tippit, CRM     Published Date: May 18, 2009
Download this side-by-side comparison guide that breaks down the industry's top 15 CRM players (including Salesforce.com, RightNow Technologies, NetSuite, Microsoft, Entellium, SugarCRM and Oracle) so you can quickly and easily compare the features and costs of each. Learn more today!
Tags : 
crm, hosted crm, tippit, marketing, market, hosted, on-premise, solution, sfa, sales force automation, oracle, mobile, email marketing, cti, customer relationship management, roi, sugar, forecasting, call center, sales
    
Tippit, CRM
By: ASG Software Solutions     Published Date: Jun 02, 2009
End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.
Tags : 
asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, it service management, itil, performance testing, sla, sla management services, testing, wla, visibility, configuration management, metadata
    
ASG Software Solutions
By: Sirius Computer Solutions, Inc.     Published Date: Jul 17, 2014
To capitalize on sales opportunities through deeper insights into customer demand, CCBCC needed to crunch more data without increasing time-to-insight, while meeting existing service-level agreements.
Tags : 
sirius computer solutions, ibm, application performance, storage capacity, cost of ownership, flash technology, storage, it management
    
Sirius Computer Solutions, Inc.
By: Safari Books     Published Date: Jun 08, 2009
ITIL Version 3 Best Practices has expanded the concept of IT service delivery from day-to-day operations of those services to the Service Lifecycle. ITIL Version 3 Best Practices includes five lifecycle phases (each with its own guidebook): Strategy, Design, Transition (which covers implementation and change), Operations and Continual Improvement.
Tags : 
safari books online, government, it service management, itil, version 3, best practices, strategy, design, transition, maintenance, office of management and budget, omb, sox, sarbanes-oxley, it operations, service strategy, service design, service level management, slm, operational level agreements
    
Safari Books
By: Safari Books     Published Date: Jun 08, 2009
IT and business leaders today can no longer look at IT simply as a cost center, it is now a vital part of business success. Improving the efficiency of IT and improving the measurement of its impact on business performance are at the forefront of managers' concerns. Access to ITIL books can be instrumental in providing the methodology for IT improvement. Learn more today!
Tags : 
safari books online, government, it service management, itil, version 3, best practices, strategy, design, transition, maintenance, office of management and budget, omb, sox, sarbanes-oxley, it operations, service strategy, service design, service level management, slm, operational level agreements
    
Safari Books
By: Bocada     Published Date: Aug 21, 2009
The paper then reveals a methodical, step by step process for implementing an SLA, from drawing up the initial requirements, to using the SLA to drive continuous improvements that are squarely focused on strategic business value.
Tags : 
service level, sla, service level agreement, service-level agreement, business management, business value, service management, itsm, bocada, bocata
    
Bocada
By: HP     Published Date: Jul 08, 2009
Data deduplication technology represents one of the most significant storage enhancements in recent years, promising to reshape future data protection and disaster recovery solutions. Data deduplication offers the ability to store more on a given amount of storage and replicate data using lower bandwidth links at a significantly reduced cost. This white paper explains how deduplication technologies work in practice, the pros and cons of each approach, and when to choose a particular type.
Tags : 
data, data deduplication, data dedupe, disaster recovery, data protection, storage, bandwidth, virtual library system, vls, d2d, disk to disk, san, vtl, virtual tape libraries, pacs, retention, data rate, recovery point objectives, rpos, service level agreements
    
HP
By: IBM     Published Date: Nov 13, 2008
This white paper discusses how The IBM Tivoli® Netcool® customer experience management solution offers the ability to monitor all aspects of the customer experience, to help increase satisfaction, reduce service calls, monitor the performance of new and existing services and device types — and help operations identify which issues have the greatest impact on valuable enterprise customers. It delivers the visibility you need to improve the customer experience as they interact with different aspects of your business — to help increase loyalty and drive new revenue opportunities.
Tags : 
ibm, tivoli, service quality management, service level agreement, knowledge management, enterprise applications, sla
    
IBM
Start   Previous    1 2 3 4    Next    End
Search White Papers      

Community Area

Log in | Register

Solution Center

Follow TechGenix on Twitter