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Results 101 - 125 of 239Sort Results By: Published Date | Title | Company Name
By: Zendesk     Published Date: Aug 31, 2017
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service. It’s a paradoxical challenge for companies, one brought about by increasing levels of consumer expectations and the fast changing technical landscape of customer communications. Learn how you can provide personalized customer service in a rapidly changing technical landscape with Zendesk.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
By: Zendesk     Published Date: Aug 31, 2017
In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
By: Workday     Published Date: Sep 08, 2015
This report shows how each vendor fulfills the criteria and where they stand in relation to each other to help application development and delivery (AD&D) professionals and their HR business partners select the right SaaS vendor for their human resources management needs.
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hr business, saas, saas vendor, hr systems, saas hr systems, software compliance, human resources services, workforce management software, benefits management
    
Workday
By: Arcserve     Published Date: Jul 23, 2010
This report is designed to help IT organizations more effectively plan for the adoption of solutions that can help bring together a unified view of IT service performance as it impacts business outcomes. Download now!
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ca technologies, ema radar, business service management, bsm, vendor, application performance management, infrastructure manager, service desk, infrastructure, business management, service management, desktop management
    
Arcserve
By: Vendor Guru     Published Date: Dec 21, 2007
Customer relationship management (CRM) systems are being implemented by a variety of companies looking for a competitive advantage in the global marketplace. Without customer loyalty, many companies won’t be able to thrive and grow. Today’s consumers are more demanding because they have a greater variety of choices, including doing business on the Internet and via automated phone systems. Many expect access to customer service 24 hours a day.
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vendor guru custom question campaign, vendor guru, vendorguru, quinstreet, crm, crm tool, crm solution, customer service, customer relationship, data integration, marketing automation, sales management, analytics, business analytics, customer relationship management, sales & marketing software, analytical applications
    
Vendor Guru
By: Trend Micro Inc.     Published Date: Aug 25, 2011
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of choosing Trend Micro Enterprise Security for their complete content security protection.
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trend micro, enterprise security, forrester, roi, total economic impactt, web security, vendor management savings, worry-free business security, web threat management, medium business, mid-sized business, mid-size, medium, anti-spam, antispam, spam filter service, internet content security, smart protection network
    
Trend Micro Inc.
By: McAfee     Published Date: Jan 23, 2013
Vulnerability assessment vendors compete on management features, configuration assessment, price and more, with other security products. Buyers must consider how VA will fit into their vulnerability management process when evaluating VA products,
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vulnerability management, network scanning, strong positive, mcafee vulnerability manager, mvm, mcafee epolicy orchestrator, epo, nitro siem, mcafee security innovation alliance, security, data management
    
McAfee
By: McAfee     Published Date: Apr 16, 2014
Why, when and how to re-evaluate your SIEM. Two years after Securosis wrote their first paper on replacing your SIEM, they’re back to update you on SIEM’s continually evolving drivers for threat management, operational efficiency and compliance.
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siem, vendor evaluation, threat management, compliance, tco, operational efficiency, security
    
McAfee
By: McAfee     Published Date: Oct 28, 2014
Broad adoption of SIEM technology is being driven by the need to detect threats and breaches, as well as by compliance needs. Early breach discovery requires effective user activity, data access and application activity monitoring. Vendors are improving threat intelligence and security analytics. Read this report from leading analyst firm Gartner, to learn why they have placed McAfee as a Leader in the Magic Quadrant for Security Information and Event Management.
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siem, mcafee enterprise security manager, gartner, magic quadrant, threat management, collect, store, forensics and regulatory compliance, security
    
McAfee
By: Aruba Networks     Published Date: Sep 18, 2013
In this whitepaper Gartner evaluates a variety of networking vendors providing access layer connectivity. Vendors must have an end-to-end hardware solution, but increasingly, vendor differentiation centers on network services, including guest access, onboarding, security and management tools. Read this whitepaper for more information.
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wireless lan, infrastructure, hardware solution, network services, security, technology, best practices, networking, wireless
    
Aruba Networks
By: Symantec Corporation     Published Date: Mar 21, 2014
Symantec SSL certificates provide a secure bridge to trusted cloud hosting providers
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symantec, ssl certificates, tco, third party vendors, hidden costs, ssl benefits, management platform, it professionals, security, software development
    
Symantec Corporation
By: Symantec Corporation     Published Date: Mar 21, 2014
This paper examines algorithm agility, how it fits into the current and evolving security landscape and how your business can enhance online security through a more flexible, scalable approach to SSL certification.
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symantec, ssl certificates, tco, third party vendors, hidden costs, ssl benefits, management platform, it professionals, security, software development
    
Symantec Corporation
By: Symantec Corporation     Published Date: Mar 21, 2014
Adopting a managed approach to web security and regulatory compliance.
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symantec, ssl certificates, tco, third party vendors, hidden costs, ssl benefits, management platform, it professionals, security, software development
    
Symantec Corporation
By: Symantec Corporation     Published Date: Mar 21, 2014
Best practices for maintaining the security of sensitive enterprise transactions.
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symantec, ssl certificates, tco, third party vendors, hidden costs, ssl benefits, management platform, it professionals, security, software development
    
Symantec Corporation
By: Symantec Corporation     Published Date: Mar 21, 2014
This Technology Spotlight examines these trends and discusses Symantec's approach to SSL certification along with critical issues related to managing certificates for greater efficiency, business continuity, and customer trust.
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symantec, ssl certificates, tco, third party vendors, hidden costs, ssl benefits, management platform, it professionals, security, software development
    
Symantec Corporation
By: Symantec Corporation     Published Date: Mar 21, 2014
This guide provides five simple steps for IT professionals to take control of SSL across the enterprise, and recommendations for a management platform for full visibility and single-point of control for these Certificates throughout their lifecycle.
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symantec, ssl certificates, tco, third party vendors, hidden costs, ssl benefits, management platform, it professionals, security, software development
    
Symantec Corporation
By: Symantec Corporation     Published Date: Jun 18, 2014
Compliance is a fast-moving target, and it’s getting harder to keep up. In a survey by IT Policy Compliance Group, a consortium dedicated to helping IT security professionals meet policy and compliance goals, 70 percent of all respondents reported being subject to multiple regulatory compliance mandates, as well as contractual obligations and industry standards. Download to learn how Symantec Certificate Intelligence Center allows enterprises to automate discovery tasks and set up alerts to notify administrators when certificates expire or require maintenance.
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symantec, ssl certificates, tco, third party vendors, hidden costs, ssl benefits, management platform, it professionals, security, it management
    
Symantec Corporation
By: Symantec Corporation     Published Date: Jun 18, 2014
This white paper will present the lack of operational efficiencies and compliance pitfalls associated with poor SSL certificate management, why poor management is potentially dangerous to the enterprise, and how the right SSL certificate management tool can help enterprises keep track of and manage SSL certificates more effectively.
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symantec, ssl certificates, tco, third party vendors, hidden costs, ssl benefits, management platform, it professionals, security, it management
    
Symantec Corporation
By: Symantec Corporation     Published Date: Jun 18, 2014
This guide provides five simple steps for IT professionals to take control of SSL across the enterprise, and recommendations for a management platform for full visibility and single-point of control for these Certificates throughout their lifecycle.
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symantec, ssl certificates, tco, third party vendors, hidden costs, ssl benefits, management platform, it professionals, security, it management
    
Symantec Corporation
By: Symantec Corporation     Published Date: Jun 18, 2014
"Although many IT professionals believe that using self-signed SSL certificates can help their organizations lower security costs, the real numbers tell a different story. From data center infrastructure and physical security, to the hardware and software required, to the personnel needed to manage the certificate lifecycle, the true costs of self-signed SSL security can become very expensive, very fast. This paper explores the true total cost of ownership (TCO) for self-signed SSL certificates, including a side-by-side comparison of a self-signed architecture versus working with a third-party SSL vendor. Before a company decides to use self-signed certificates, these issues deserve careful consideration."
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symantec, ssl certificates, tco, third party vendors, hidden costs, ssl benefits, management platform, it professionals, security, it management
    
Symantec Corporation
By: Symantec Corporation     Published Date: Jun 18, 2014
Web-based systems are essential tools for running business processes and delivering services to customers. However, phishing and online fraud undermine customer confidence. In addition, Web security remains a top concern because of constantly evolving threats. Learn more about mitigating these web security risks with SSL Certificates in this IDC Technology Spotlight white paper
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symantec, ssl certificates, tco, third party vendors, hidden costs, ssl benefits, management platform, it professionals, security, it management
    
Symantec Corporation
By: Symantec Corporation     Published Date: Jun 18, 2014
Information security professionals who want to want to understand how to protect their systems from Heartbleed vulnerability should read this paper!
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symantec, ssl certificates, tco, third party vendors, hidden costs, ssl benefits, management platform, it professionals, security, it management
    
Symantec Corporation
By: Teradata     Published Date: Mar 10, 2014
We evaluate vendors providing applications that support the management of marketing resources, such as plans, people, budgets, projects, tasks, assets and cycle times. This Magic Quadrant will help marketing leaders and CIOs find an MRM solution to better manage their marketing resources.
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teradata, marketing resource management, magic quadrant, brandmaker, brandsystems, brandwizard, capital id, direxxis, elateral, ibm, infor, microsoft, north plains, pti marketing technologies, saepio, sap, sas, wedia, marketing resources, mrm solution
    
Teradata
By: Adobe     Published Date: Apr 30, 2015
Web content management (WCM) isn’t new. But customer demands and expectations are changing. That’s why finding the right WCM solution that supports delivering better digital experiences is important. Forrester Research, Inc. evaluates 10 vendors and names Adobe a Leader in The Forrester Wave™: Web Content Management Systems, Q1 2015. Again.
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adobe, forrester wave, web content management, application development, experience, sitecore
    
Adobe
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