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Results 1 - 25 of 4298Sort Results By: Published Date | Title | Company Name
By: 8x8 Inc.     Published Date: Nov 10, 2016
There is a misperception that cloud is more expensive. It's a common error and is largely a result of applying premises-based best-practices when comparing solution alternatives. Because standard TCO studies often fail to properly value key strengths of cloud-delivered services, they can lead decision-makers astray.
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8x8 Inc.
By: 8x8 Inc.     Published Date: Nov 10, 2016
Your old PBX has served you well so why switch? After all, changing out your communications system is a big undertaking. However, it may be far riskier to stay with an out-of-date and under-performing onsite PBX.This free white paper explains 5 top reasons why businesses are leaving their PBXs behind and moving up to the cloud.
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8x8 Inc.
By: 8x8 Inc.     Published Date: Nov 10, 2016
For the 5th year in a row, 8x8 is a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. See what makes us different and why you should consider the cloud to expand or replace aging, inadequate business phone systems, meeting services, & contact center equipment.
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8x8 Inc.
By: 8x8 Inc.     Published Date: Nov 10, 2016
There are a variety of reasons to consider a hybrid approach, but is it the right path? If moving to the cloud, why not go all in? This webinar explores moving UC to the cloud, the advantages of a full UCaaS) deployment, and the issues a hybrid approach injects into the mix.
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8x8 Inc.
By: 8x8 Inc.     Published Date: Feb 13, 2017
iCruise.com, one of the largest sellers of cruises in the US, needed a total communications solution with both hosted phone service and a cloud contact center. Only 8x8 was able to deliver a complete and integrated approach to customer service
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customer service, 8x8, integration, icruise.com, communications
    
8x8 Inc.
By: 8x8 Inc.     Published Date: Feb 13, 2017
This free white paper Your PBX Is Killing Your Business: 5 Reasons Why You Should Ditch It for the Cloud explains 5 top reasons why businesses are leaving their PBXs behind and moving up to the cloud. Download the paper and learn: 5 measurable business benefits of moving communications to the cloud How to rapidly scale communications as your business adds new offices and countries Why mobility and BYOD are must-haves for modern business communications How cloud solutions deliver disaster recovery benefits that onsite PBXs simply can’t Extra Bonus: Two free checklists: Evaluating Cloud Communications Providers: 8 Questions to Ask 8 Signs Your Legacy PBX Is Putting Your Business at Risk Get all the facts when you download this free white paper!
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cloud, pbx, communications, cloud solutions, byod
    
8x8 Inc.
By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
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cloud contact center, ccng, analytics. remote working, non-voice channels
    
8x8 Inc.
By: 8x8 Inc.     Published Date: Feb 13, 2017
In our increasingly global economy, it’s no surprise that more and more businesses are going global with their contact centers. This trend is driven by many factors including international acquisitions and the availability of highly skilled, lower cost talent in many parts of the world. This eBook Taking Your Contact Center Global explains the top challenges businesses must surmount when expanding internationally and what they need to know to be successful. Download this complimentary eBook and learn: 4 challenges every global contact center will face Why cloud-based contact centers have the advantage Why not all cloud contact centers are perfect, and 3 things to watch out for How to get the upper hand when it comes to call quality, local numbers, and creating a unified, global contact center
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contact center, global growth, cloud-based contact, call quality
    
8x8 Inc.
By: 8x8 Inc.     Published Date: Feb 13, 2017
The right contact center solution should integrate tightly with your CRM solution and add value to it. Your contact center software should be able to capture all email, chat and standard telephone interactions and link them to the customer records database. Not only does this ensure continuity in all your customer communications, it gives the CRM database more information to use in constructing a better picture of your customers’ behavior. So how do you choose the right contact center for your organization? Following are three examples of forward-thinking businesses that found the right answer with cloud communication technology.
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contact center, crm, telephone interactions, communications
    
8x8 Inc.
By: 8x8 Inc.     Published Date: Jun 16, 2017
Some companies opt to deploy UC solutions on-premises, but the cloudbased model is gaining popularity. Cloud-based UC solutions are ideal for businesses that have limited IT staff, a distributed workforce and/or a desire for pay-as-you-go flexibility. By enabling diverse communication media to be carried over a common IP network, UC solutions make it possible to manage a full suite of capabilities from a single point—and use them with common devices. But what’s the best way to maximize UC capabilities for your specific workplace? Spiceworks surveyed IT decision makers to get their insights on identifying and deploying collaboration and communication solutions across their organizations. This white paper explores the survey results, including key concerns, pain points, and roadmaps around driving UC strategies.
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technology solutions, mobile workforce, interface optimization, 8x8, desk phones, internal collaboration, remote employees, cost reduction
    
8x8 Inc.
By: 8x8 Inc.     Published Date: Jun 22, 2017
Are you still using your legacy PBX? Reduce business risks when you move to the cloud. Read the whitepaper for more information.
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pbx, private branch exchange, communications, cloud, telecommunications
    
8x8 Inc.
By: 8x8 Inc.     Published Date: Aug 09, 2017
The 8x8-CCNG survey shows more and more companies are moving their contact centers to the cloud, and for a range of reasons that is appealing to almost every business center. Most prominent among those objectives are better business continuity, scalability, supporting remote workers, and integrating new technologies like multi-channel capabilities. Does your contact center employ remote agents? More than half do or respondents do! Across industries, prioritizing top talent and supporting remote workers is a growing concern. Cloud contact centers support this objective by making the full set of technologies and features available to all users, wherever they are located. Download now to learn more.
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8x8, cloud contact center, remote work, scalability, cloud computing
    
8x8 Inc.
By: 8x8 Inc.     Published Date: Aug 09, 2017
Progressive companies of all sizes today are taking advantage of new, web-based technologies to reduce IT complexity and increase their competitiveness. Mobile apps and devices that provide anywhere, anytime connectivity and cloud infrastructure that enables seamless, scalable growth give them the speed and flexibility to grow quickly and expand into new markets. In this whitepaper you will find three examples of forward-thinking franchise owners and entrepreneurs that are growing their businesses and positioning themselves for the future with unified communications solutions. These franchises are: McDonald's RE/MAX Fix Auto Download now to learn more!
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franchise, mcdonald's, mobile app, positioning, communication solutions, 8x8
    
8x8 Inc.
By: 8x8 Inc.     Published Date: Aug 09, 2017
There is a crisis in enterprise communications and collaboration, due in large part to the diversity of technology and application silos that create user complexity and confusion. As cloud and mobile become the convergence points for enterprise communications and collaboration, enterprise planners have to focus on a global open cloud strategy to facilitate effective internal and external collaborative business workflows
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cloud, open cloud strategy, mobile, workflow, enterprise planning
    
8x8 Inc.
By: 8x8 Inc.     Published Date: Aug 09, 2017
Bicycle companies know a thing or two about agility. So when the U.S. division of the legendary Japanese bicycle manufacturer, Shimano, decided to assess its operations, their next move was an easy decision. Management realized it had to improve the speed and dexterity of its communications to remain competitive. After considering their options, they opted for a cloud communications solution that checked off all their requirements for speed, agility and cost consciousness and more. Read more about their results.
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shimano, 8x8, communications, management, operations, cloud
    
8x8 Inc.
By: 8x8 Inc.     Published Date: Aug 15, 2017
In our increasingly global economy, it’s no surprise that more and more businesses are taking their contact centers global. This trend may be driven by several factors including entry into new markets and the consequent need to support customers and prospects in multiple regions or an acquisition that suddenly opens new geographies for business. This paper explores how a cloud contact center solution can help address key challenges of deploying a global contact center.
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contact center, global economy, customer support, cloud offerings, 8x8
    
8x8 Inc.
By: 8x8, Inc.     Published Date: Apr 23, 2013
Cloud communications technology not only offers more flexible ways to communicate and collaborate, but it’s your best bet for business continuity in the face of disaster.
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8x8, cloud, cloud computing, cloud communications, cloud communications technology
    
8x8, Inc.
By: 8x8, Inc.     Published Date: Apr 26, 2013
What if you could transform your communications system to rival the rich functionality and flexibility of bigger competitors with dedicated IT staff? This new white paper compares the costs and functionality of using a hosted unified communications (UC) system "in the cloud" versus investing in an on-site "premises-based" system. The findings might surprise you. Download this new white paper now to: •Understand the tradeoffs between owning vs. hosted UC systems •Review a dollars-to-dollars comparison in a full total cost of ownership (TCO) study •Learn the pitfalls to avoid when evaluating different UC systems
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unified communications, flexibility, cost advantages, roi, hosted unified communications, groupware workflow, return on investment, total cost of ownership, video conferencing, voice over ip, application integration
    
8x8, Inc.
By: Aberdeen - youSENDit     Published Date: Sep 14, 2011
This white paper discusses the drivers for migrating to Exchange 2010 and why decision makers should consider adopting cloud-based MST/AM during the planning phase of the overall migration.
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yousendit, exchange, cloud-based, cloud computing, web services, sending files, clustering, web service security, web service management
    
Aberdeen - youSENDit
By: Aberdeen Group     Published Date: Sep 11, 2012
In this whitepaper, you will see that the financial benefits of cloud computing are very real, the payback period is characteristically very short and the action steps to obtain these savings are very well defined.
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ibm, cloud computing, aberdeen, business technology, business, roi, it environment, application integration
    
Aberdeen Group
By: Aberdeen Group     Published Date: Sep 11, 2012
This book helps put the private cloud model of computing into perspective for both businesses and technical leaders, providing valuable insight on how to make cloud computing an integral part of your business.
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cloud, computing, aberdeen, technology, ibm, cloud, private cloud, business, business technology, application integration
    
Aberdeen Group
By: Aberdeen Group     Published Date: Sep 11, 2012
The purpose of this paper is to introduce the cloud computing adoption framework from IBM and make it available for use by any organization looking for a standardized frame of reference for cloud computing discussions.
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cloud, computing, aberdeen, technology, ibm, cloud, cloud adoption, application integration
    
Aberdeen Group
By: Aberdeen-IBM     Published Date: Sep 12, 2012
The purpose of this paper is to introduce the cloud computing adoption framework from IBM and make it available for use by any organization looking for a standardized frame of reference for cloud computing discussions.
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cloud, computing, aberdeen, technology, ibm, cloud, cloud adoption, application integration
    
Aberdeen-IBM
By: Aberdeen-IBM     Published Date: Sep 12, 2012
This book helps put the private cloud model of computing into perspective for both businesses and technical leaders, providing valuable insight on how to make cloud computing an integral part of your business and more.
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cloud, computing, aberdeen, technology, ibm, cloud, private cloud, business
    
Aberdeen-IBM
By: Aberdeen-IBM     Published Date: Sep 12, 2012
In this whitepaper, you will see that the financial benefits of cloud computing are very real, the payback period is characteristically very short and the action steps to obtain these savings are very well defined.
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ibm, cloud computing, aberdeen, business technology, business, roi, it environment, application integration
    
Aberdeen-IBM
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