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itsm

Results 1 - 25 of 159Sort Results By: Published Date | Title | Company Name
By: ServiceNow     Published Date: Nov 07, 2019
For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Media Network, and Royal Bank of Scotland—made that move, and they aren’t looking back. Read this ebook.
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ServiceNow
By: Cherwell Software     Published Date: Oct 28, 2019
To keep up with the growing needs of students, faculty and staff, higher ed IT departments must deliver a modern and seamless digital experience—often despite significant budget and staffing hurdles. In this peer report, IT leaders at four different universities share how they’re using Cherwell’s IT service management (ITSM) solution to tackle common challenges and create extraordinary results in three key areas: efficiency, campus-wide user experience and enterprise-level innovation. What they’ve accomplished is only the start: • Halving customization and configuration time while boosting user satisfaction • Improving service delivery and enabling campus-wide collaboration • Helping departments beyond IT to pursue their own automation initiatives By replacing legacy systems, automating manual workflows, enabling self-help and much more, IT pros are making radically new realities possible with a streamlined and customizable approach to ITSM. Download the report to read their stor
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Cherwell Software
By: Cherwell Software     Published Date: Oct 28, 2019
: Today’s learning environments would be unrecognizable to past generations. Professors distribute and issue syllabi and assignments online. Students collaborate on group projects using Google Docs, Doodle and other technologies. Password reset requests alone could keep an entire IT team busy. To face this onslaught of technological demands without breaking the budget, campuses need a powerful, flexible and affordable ITSM platform. Read this eBook to learn how eight different colleges and universities are using Cherwell ITSM to achieve: • A higher level of productivity (for example, implementing a self-service portal for password resets that slashed service requests by 65 percent) • Faster service delivery (for example, cutting the global computer refresh cycle from three years to seven months) • Less configuration time (for example, one school reduced configuration time by 74 percent). To learn more about how leading campuses have easily and affordably improved their operational
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Cherwell Software
By: GoCardless     Published Date: Oct 14, 2019
Die bald in Kraft tretende SCA zwingt Unternehmen einen Großteil ihrer Online-Zahlungen mit zusätzlichen Sicherheitsmaßnahmen zu versehen. Wir wissen: Kunden neigen dazu, einen komplexen Bezahlvorgang abzubrechen. Wie werden sie also auf die kommenden Änderungen reagieren? Wir haben 4.000 Kunden in Großbritannien, Frankreich, Deutschland und Spanien zu ihrer Einstellung zu Sicherheit und Komfort beim Online-Einkauf befragt. Wir stellten ihnen auch Fragen zu bestimmten Aspekten der neuen SCA-Gesetzgebung und darüber, wie sich eine erhöhte Sicherheit an der Kasse auf ihr Kaufverhalten auswirken würde. Werden beispielsweise abgefragte biometrische Daten wie ein Fingerabdruck Ihre Kunden verschrecken oder mehr Sicherheit vermitteln? Und würden sich die Befragten für das Lastschriftverfahren entscheiden, um den Komfort zu gewährleisten? Füllen Sie das Formular aus und erhalten Sie noch heute unseren kostenlosen Leitfaden mit allen detaillierten Umfrage-Ergebnissen.
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GoCardless
By: Larsen & Toubro Infotech(LTI)     Published Date: Sep 17, 2019
US based automobile had multiple ServiceNow instances across multiple companies along with non-standardization of tools and processes. LTI helped in implementing end to end ServiceNow modules including ITSM, ITOM: Orchestration + Event Management thereby achieving high scalability in integrated processes across globe.
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application management, artificial intelligence, b2b technology, cloud applications, cloud architect
    
Larsen & Toubro Infotech(LTI)
By: KPMG     Published Date: Jun 06, 2019
Advanced service management platforms help reduce costs, enhance ITSM performance and give employees access to the IT they need. Find out how we helped a global law firm implement a state-of-the-art ServiceNow platform. Read this story to understand: • what benefits advanced ITSM platforms can deliver • how to decide on your preferred platform • how to ensure a fast, efficient, low-risk implementation • five key principles to guide your transformation.
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KPMG
By: Flexera     Published Date: May 06, 2019
Using new technology to set your business apart can make the difference between getting ahead or falling behind. But staying in control of the growing complexity is a challenge. Enterprise Architecture (EA), IT Service Management (ITSM) and Security teams need enriched technology asset data and accurate analytics so they can keep the enterprise running like a well-oiled machine. Join us to hear R “Ray” Wang, Principal Analyst and Founder of Constellation Research, and Alan Lopez, Senior Director of Global Product Marketing from Flexera, discuss use cases where asset data and analytics are becoming business-critical. Watch the webinar.
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Flexera
By: Cherwell Software     Published Date: Apr 24, 2019
Each year, a total of 180,000 IT service tickets are created and processed. These include requests and incidents of all kinds, such as the provision of the flight information displays, an employee request for a laptop, through to IT equipment for an airline customer. The Airport’s IT team therefore decided to undertake a complex and ambitious project, entitled “ITSM 2020,” which aimed to establish a uniform and future-oriented IT service management system that would effectively and efficiently serve all areas of Munich Airport. Munich Airport evaluated various bidders in a two stage process conducted on the basis of the European Union tendering procedures. Cherwell was able to hold its own against other ITSM solutions both technically and in terms of price.
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Cherwell Software
By: Cherwell Software     Published Date: Jan 28, 2019
Leading Cancer Center Implements Lean Service Desk to Provide Vital Support to Medical Staff Learn how the IT team at Seattle Cancer Care Alliance built a brand new service desk from scratch in just five months. Key improvements include significant time savings via quick and easy workflow automation; faster issue resolution and response times due to real-time dashboards; and a new culture of continuous improvement surrounding the implementation of lean methodologies and ITSM best practices.
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Cherwell Software
By: Cherwell Software     Published Date: Jan 28, 2019
The Twelve ITSM Providers that Matter Most—and How they Stack Up Forward-thinking IT teams know that to maintain a seat at the table, their approach to service management must transcend traditional silos. In Forrester's report, you’ll receive valuable analyst insight into which of the twelve market-leading service management tools can best support not only your current ITSM requirements, but also your initiatives to extend and improve service delivery across the business.
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Cherwell Software
By: Flexera     Published Date: Nov 19, 2018
In today’s competitive world, using new technology to set your business apart can make the difference between getting ahead or falling behind. But staying in control of the growing complexity is tough. Enterprise Architecture (EA), IT Service Management (ITSM) and Security teams need enriched technology asset data and accurate analytics so they can keep the enterprise running like a well-oiled machine. Join us to hear R “Ray” Wang, Principal Analyst and Founder of Constellation Research, and Alan Lopez, Senior Director of Global Product Marketing from Flexera, discuss use cases where asset data and analytics are becoming business-critical.
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Flexera
By: BMC     Published Date: Nov 19, 2018
Learn how BMC Cognitive Service Management (CSM) addresses the complexities of multi-cloud computing by applying intelligence, automation, and predictive capabilities
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bmc, cognitive service management, service management, itsm, automation, digital transformation, network performance, business process automation
    
BMC
By: ServiceNow     Published Date: Oct 22, 2018
Discover the lessons ServiceNow learned on their journey to building a business service–centric Services Reliability Team. Leveraging the combined power of ITSM & ITOM, they now deliver high performance & high-availability business services to all employees while proactively eliminating service outages.
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itom, itsm, operations, business, servicenow
    
ServiceNow
By: Cherwell Software     Published Date: Jun 21, 2018
Some would have you believe that ITIL® is on its way out. That it’s no longer relevant in today’s fast-paced digital environment. But ITIL still holds many timeless truths. As a set of best practice recommendations, ITIL provides a solid foundation and a common language for IT service management (ITSM) in these rapidly changing times. The problems arise when ITIL is seen as dogma. If you apply it too literally—as rules to follow, instead of recommendations to consider—ITIL will slow you down. You’re left struggling to keep up with ever-increasing user demands, not to mention your enterprise’s need to modernize and digitally transform. If you suspect ITIL is slowing you down, read on to uncover the seven ways ITIL has commonly been misapplied—and gain guidance on how you can go faster, while still upholding ITIL principles.
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itil, implementation, digital
    
Cherwell Software
By: Cherwell Software     Published Date: Jun 21, 2018
Since the term was first coined in 2009, “DevOps” has rapidly taken the world by storm. And while the DevOps movement initially took root among and the view that it will be replaced with a new trend, the last few years have seen widespread use of DevOps methodologies among more traditional enterprise organizations for whom technology is critical to maintaining competitive advantage
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itsm, guide, devops
    
Cherwell Software
By: MobileIron     Published Date: Nov 16, 2017
Der Wechsel zu modernen, mobilen Cloud-Technologien zwingt Unternehmen, ihr Endgeräte-Sicherheitskonzept komplett zu überdenken. Eine Absicherung mit Benutzerdaten reicht beispielsweise aus, um den Zugriff in einer von der IT kontrollierten Desktop-Umgebung abzusichern. Dies gilt jedoch nicht für die mobile Cloud. Identitätsabhängige Sicherheitsmaßnahmen, die lediglich Benutzernamen und Passwörter abfragen, komplizieren das Benutzererlebnis mit Mobilgeräten und fördern unsichere Sicherheitspraktiken, welche die Unternehmensdaten gefährden
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MobileIron
By: Akamai Technologies     Published Date: May 24, 2017
Zum Schutz eines Unternehmens und seiner Daten ist es unerlässlich, bei der Cybersicherheit vorauszudenken. In diesem E-Book erfahren Sie, wie Sie die bestehende Infrastruktur Ihrer Website oder Ihres Rechenzentrums mit verstärkten Sicherheitsmaßnahmen in der Cloud ergänzen können. Wir stellen die verschiedenen Ansätze zur Cloudsicherheit von Akamai sowie von anderen Anbietern vor. Daraufhin sehen wir uns einige häufig verwendete, aber leider oft missverstandene Kennzahlen an, damit Sie fundierte Entscheidungen treffen und die optimale Lösung für Ihr Unternehmen finden können.
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Akamai Technologies
By: ServiceNow     Published Date: Apr 12, 2017
Read The Total Economic Impact™ of ServiceNow, an April 2017 commissioned study conducted by Forrester Consulting on behalf of ServiceNow, to understand the benefits, costs, and risks associated with the following ServiceNow solutions: IT Service Management, IT Operations Management, and Performance Analytics. The study, commissioned by ServiceNow, covers key findings in these three categories: Modernizing IT Service Management Eliminating Service Outages Optimizing Performance with Real?time Analytics Forrester interviewed seven current ServiceNow customers with years of experience using the solutions identified above. The purpose of the study is to provide potential customers with a framework to evaluate the real world customer experience and economic impact of the Now platform on their organizations.
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operations management, performance analytics, it management, it automation, it ticketing, help desk, service desk, itsm
    
ServiceNow
By: FitsMe     Published Date: Mar 31, 2017
Returns are a huge expense for online retailers in the U.S. costing a total of $107 billion lost in returns a year. In 2015, shoppers in the US returned 30% of all apparel and footwear items purchased online, with a small number of logistic firms handling the majority of these returns.
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FitsMe
By: FitsMe     Published Date: Mar 30, 2017
Consumers want the right fit, every time. 83% of shoppers regard shopping online as a gamble and 6 out of 10 explore different sizes when deciding on a purchase. Distinguish size from fit and adapt your online strategy and build shopper confidence in your brand.
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FitsMe
By: HP Enterprise Business     Published Date: Jan 20, 2017
12 best practice tips from the HPE ITOM Insiders. Download now to get started.
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HP Enterprise Business
By: ServiceNow     Published Date: Jan 17, 2017
The End of No. The Beginning of Now. Your IT service desk is swamped from the moment work begins. It’s unclear how to gain control without the right tracking, prioritization and reporting. But with the right guidance, you can improve IT service delivery and demonstrate how IT is performing to support the business. This eBook, the first in a series that addresses key aspects of IT Service Management, provides best practices on how to: Accelerate incident resolution with automation and prioritization Improve change management processes with better controls and visibility Optimize reporting for setting goals, aligning priorities, demonstrating results
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itsm, it service management, reporting, service, management
    
ServiceNow
By: ServiceNow     Published Date: Jan 17, 2017
Provide better IT service delivery, more consistently, and with less effort This eBook, “Define Your Services for Fast and Accurate Service Delivery,“ shows you: A simple plan for defining and managing your services and building your single system of record in a CMDB Best practices for incident, change, problem and asset management, reporting, and more How to prevent unexpected downtime creating a comprehensive, connected view of business services and IT Infrastructure
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management
    
ServiceNow
By: ServiceNow     Published Date: Jan 17, 2017
Learn how automation is the key to saving time and boosting satisfaction This eBook, “Accelerate Service Delivery with Automation,” will help you reclaim lost productivity with: An overview of the objectives and benefits of automation Best practices for transforming your ITSM into a modern, reliable experience Useful measurements for gauging progress and demonstrating the success of your automation efforts
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management
    
ServiceNow
By: ServiceNow     Published Date: Jan 17, 2017
A self-service experience helps IT and business users do more, and do it better, at a lower cost This eBook, “Consumerize the User Experience,” distills insights from the ServiceNow user community that can help you rapidly deploy an improved self-service experience while maximizing your short, medium, and long-term benefits. Learn best practices to: • Create a self-service portal where users can report issues, make requests, ask questions, and check request status • Define the service catalog to accurately reflect details of supported services, such as: scope, cost, service level agreements (SLAs), dependencies, and more • Automate knowledge sharing for better service and less hunting for information
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management
    
ServiceNow
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