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service excellence

Results 1 - 25 of 35Sort Results By: Published Date | Title | Company Name
By: ConnectWise     Published Date: Aug 22, 2019
How to meet and exceed customer expectations to ensure customer retention. Includes two parts: 1) Key Fundamentals and Best Practices for IT Service Delivery, 2) Your Blueprint for Managing Successful Service Delivery
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ConnectWise
By: Schneider Electric     Published Date: May 31, 2019
Colocation facilities are rapidly designing and building new facilities in order to capitalize on market opportunity. Getting the facility up and running is the first challenge. The second? Recruiting, training, and retaining qualified data center staff. In this webinar, co-hosted by Tony DeSpirito, VP & General Manager Data Center Operations at Schneider Electric, & Brian Gisi, Infrastructure Management & Services Manager at IBM, to access field-tested methods & strategies that can help you: 1. Overcome the worldwide shortage of experienced data center professionals 2. Understand how out-tasking data center operations can benefit you & your clients 3. Identify key characteristics of a strong data center operations partner
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data center, business growth, schneider electric
    
Schneider Electric
By: Unit4     Published Date: Feb 18, 2019
Want to drive up your bid-to-win ratio? The top five percent of professional services organizations win more than two out of every three bids. Their sales and services teams are better aligned too. Customer Relationship management (CRM) has long played a key role in driving sales and services excellence, but it’s no longer enough – welcome to the age of opportunity management. Download this eGuide to better understand how to win more business with accurate proposals based on past project success.
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professional services organizations, erp, crm, enterprise resource planning, bid-to-win
    
Unit4
By: Group M_IBM Q418     Published Date: Dec 18, 2018
IBM LinuxONE™ is an enterprise Linux server engineered to deliver cloud services that are secure, fast and instantly scalable. The newest member of the family, IBM LinuxONE Emperor™ II, is designed for businesses where the following may be required: • protecting sensitive transactions and minimizing business risk • accelerating the movement of data, even with the largest databases • growing users and transactions instantly while maintaining operational excellence • accessing an open pla
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Group M_IBM Q418
By: BMC ASEAN     Published Date: Dec 18, 2018
Today’s IT environments are so dynamic and complex that traditional manual administration makes it virtually impossible to keep pace with changing business opportunities and challenges, such as scaling to support new applications and users. Manual administration is not just unsustainable—it’s dangerous. Delays in responding to security threats and compliance issues can have devastating effects: • Security breaches • Failed audits • Financial losses • Loss of customers and reputation • Other serious business consequences To sustain a high level of security and compliance, IT teams must implement a comprehensive, aggressive automation strategy that establishes and tracks key performance indicators. Automation helps to optimize resources, increase efficiencies, lower costs and improve quality of service. This white paper describes principles and best practices for implementing automation as a strategic asset in the ongoing effort to achieve security and compliance excellence in a dynamic
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BMC ASEAN
By: Group M_IBM Q119     Published Date: Dec 18, 2018
IBM LinuxONE™ is an enterprise Linux server engineered to deliver cloud services that are secure, fast and instantly scalable. The newest member of the family, IBM LinuxONE Emperor™ II, is designed for businesses where the following may be required: • protecting sensitive transactions and minimizing business risk • accelerating the movement of data, even with the largest databases • growing users and transactions instantly while maintaining operational excellence • accessing an open platform that speeds innovation
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Group M_IBM Q119
By: Civica Digital     Published Date: Sep 28, 2018
If there’s one thing that stands out about central government, it’s the appetite for digital transformation. Whether delivering new customer-facing websites to drive better engagement with services or establishing a centre of excellence to accelerate the take-up of robotic process automation (RPA), UK government is embracing opportunities to modernise with new technologies. But despite the great strides made in the last few years, the UK is slipping backwards in E-Government development terms – down from #1 in 2016 to #4 in 2018, according to the UN E-Government Survey 2018. Some argue this is due to the government having tackled the more straightforward digitisation opportunities and because it is now facing the bigger, more complex systems that need modernising. Our research shows that there are also wider challenges, including uncertainty around the impact of Brexit, budgetary pressures and emerging technologies, coming into play. So what needs to happen to overcome our challenges
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Civica Digital
By: Group M_IBM Q418     Published Date: Sep 10, 2018
IBM LinuxONE™ is an enterprise Linux server engineered to deliver cloud services that are secure, fast and instantly scalable. The newest member of the family, IBM LinuxONE Emperor™ II, is designed for businesses where the following may be required: • protecting sensitive transactions and minimizing business risk • accelerating the movement of data, even with the largest databases • growing users and transactions instantly while maintaining operational excellence • accessing an open platform that speeds innovation
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Group M_IBM Q418
By: IBM     Published Date: Jun 29, 2018
IBM LinuxONE™ is an enterprise Linux server engineered to deliver cloud services that are secure, fast and instantly scalable. The newest member of the family, IBM LinuxONE Emperor™ II, is designed for businesses where the following may be required: • protecting sensitive transactions and minimizing business risk • accelerating the movement of data, even with the largest databases • growing users and transactions instantly while maintaining operational excellence • accessing an open platform that speeds innovation
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IBM
By: Dassault Systèmes     Published Date: Jun 19, 2018
Business and manufacturing professionals are looking for new ways for operations to support improvements to their company’s products, services, and bottom line. This eBooks delves into: • Industry drivers and challenges • Accelerating success through people • Accelerating success through the process • Accelerating success through technology • Recommendations for accelerating your Operational Excellence journey Leading companies are aligning people, optimizing processes, and supporting both with MOM software applications in order to accelerate their Operational Excellence journeys. Make sure your company isn’t falling behind.
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Dassault Systèmes
By: TIBCO Software     Published Date: May 31, 2018
Integration is the lifeblood of today’s digital economy, and middleware is the software layer connecting different applications, services, devices, data sources, and business entities. This Ovum Decision Matrix (ODM) is a comprehensive evaluation to help enterprise IT leaders, including chief information officers (CIOs), enterprise/integration architects, integration competency center (ICC)/integration center of excellence (CoE) directors, and digital transformation leaders select a middleware-as-aservice (MWaaS) suite best suited to their specific hybrid integration requirements.
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TIBCO Software
By: TIBCO Software     Published Date: May 31, 2018
Integration is the lifeblood of today’s digital economy, and middleware is the software layer connecting different applications, services, devices, data sources, and business entities. This Ovum Decision Matrix (ODM) is a comprehensive evaluation to help enterprise IT leaders, including chief information officers (CIOs), enterprise/integration architects, integration competency center (ICC)/integration center of excellence (CoE) directors, and digital transformation leaders select a middleware-as-aservice (MWaaS) suite best suited to their specific hybrid integration requirements. Download this whitepaper to read further on Hybrid integration suites for cloud service, API-led, B2B, and mobile application integration.
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TIBCO Software
By: WorkBook from Deltek     Published Date: Apr 26, 2018
Service Performance Insight (SPI Research) is a global research, consulting and training organization dedicated to helping professional services organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 20,000 service and project-oriented organizations to chart their course to service excellence.
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professional, services, benchmark, report, productivity, organizations, pso
    
WorkBook from Deltek
By: UK Export Finance     Published Date: Feb 26, 2018
This guide explains how UK Export Finance can help you make sure your purchases of goods or services from the UK come with attractive terms of finance. The UK has a long tradition of innovation and excellence, and is the world’s sixth-largest exporter. With an open and friendly business environment, and expertise in sectors ranging from manufacturing and construction to services and technology, the UK is a trusted business partner to buyers around the world. Thanks to our flexible and competitive financing solutions, buying from the UK is more attractive than ever.
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finance, government, international, trade, technology, services
    
UK Export Finance
By: VMware     Published Date: Feb 24, 2017
Enterprise mobile capabilities ideally complement, protect, and enable market-leading mobile applications to improve workforce productivity and intelligence and enable increased sales performance as a result. After a number of years of considering the relative value of various new devices, mobile device management (MDM) paradigms, development methodologies, new services, and new connectivity models, retailers are ramping up investments in enterprise mobility. Rugged devices can be part of this business outcome-centered approach, adding enterprise mobility to deliver great experiences and comparatively reduce the economic cost of doing so — importantly, doing so with continued ease in supportability, excellence in performance, and consistency in usability. Retailers are continuing to invest in deployment of secure ruggedized mobile devices for many reasons that are explored in this white paper.
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VMware
By: Esker     Published Date: Jun 29, 2016
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
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customer service, best practices, efficiency, profit, business management, business intelligence
    
Esker
By: IBM     Published Date: Jan 21, 2016
Take this assessment, designed specifically for communication service providers, to find out how effective your organization is at harnessing the power of big data and analytics to drive excellence across your organization.
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ibm, telecommunications, analytics, marketing, business technology, internet marketing, crm & customer care, telecom, it management, wireless, electronics
    
IBM
By: K2     Published Date: Jan 07, 2016
The business context for process excellence and business process management (BPM) has changed dramatically since the 2009-to-2010 recession. During the recession, BPM software and services saw impressive double-digit growth as a result of enterprises slashing costs and boosting worker productivity. Now, executive agendas have shifted to focus on growing revenue, expanding the customer base, and delivering new digital products and services. Enterprise and process architects are reshaping their business cases for BPM around these new drivers. This is not an easy task. However, process excellence will play a critical role for forward-thinking enterprise architects that invest the time to link BPM to new front-office drivers to help the organization drive digital transformation. This report replaces “Building The Case For Your BPM Initiative” in the business process management playbook and provides guidance on developing revenue and customer-focused business cases.
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bpm, business process management, process excellence, best practices, networking, security, software development, it management, wireless
    
K2
By: Black Box     Published Date: Nov 24, 2015
Black Box can help you get the most out of your technology investment. We partner with customers to identify the right solutions for strategic IT needs that add value to your business. Our portfolios of Wired/Wireless, UCC, and IT Service solutions, and our depth of expertise, deliver positive business outcomes for evolving IT business scenarios. Black Box takes a vendor-independent approach to deliver the right solution, on the right network. Our long-term, established relationships with best-in-class IT technology providers allow us to offer objective, vendor-neutral solutions designed to meet a broad range of IT requirements. With more than 4,000 team members & 200 offices in 150 countries, we offer global capabilities with local expertise, and are committed to driving business success through IT excellence. Our passion to IT communications is unsurpassed, and we will work with you to find the ideal solution for today’s challenge while helping to anticipate tomorrow’s needs.
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voip solutions, contact center solutions, business phone systems, ucc, it services, it solutions, it security, it infrastructure, uc solutions, mobility solutions, cloud solutions, enterprise business solutions, data center cloud service, it disaster recovery, network services, video collaboration
    
Black Box
By: ServiceNow     Published Date: Oct 02, 2015
Only ServiceNow Express delivers all this as one enterprise-grade cloud service— designed to solve IT service management challenges for enterprises of all sizes. The 3 Pillars of IT Service Management Excellence arE: • Automated Request Management • Integrated Asset Tracking • Intuitive Reporting
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ServiceNow
By: Esker     Published Date: Dec 08, 2014
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
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customer service, csr, outbound calls, self-service, strategies, automation, electronic workflow, visibility, streamline, social media, enterprise applications, electronics
    
Esker
By: Samanage     Published Date: Aug 05, 2014
Does your IT department have a perception problem within your organization? Listen to the recorded webinar to learn how Shvonne Williams, Director of IT Services at MediFit Corporate Services, was able to turn around her team’s image and transform the IT department into a strategic business partner within the organization.
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samanage, medifit corporate services, it deparment, itsm solution, itsm, it management, enterprise applications
    
Samanage
By: Lumeris     Published Date: Aug 04, 2014
For health plans, health systems and delegated payer operations, or health systems wanting to become their own payer, Lumeris’ turnkey outsourcing offers expert support to design, build, operate, measure, and optimize value-based health plan operations that can drive clinical and financial excellence. This can be evidenced by our ability to help clients achieve higher revenue, lower costs, higher market share, and meeting mandates for medical cost ratio contained in the Patient Protection and Affordable Care Act.
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lumeris, health plan delivery, health plan operations, population health services, value based health plan operations, health plan outsourcing, operating a health plan
    
Lumeris
By: HP     Published Date: Apr 13, 2014
Learn how business service management helped Vodafone Ireland transform from a reactive to a proactive IT Operations function. Read how BSM solutions enabled the Vodafone IT Operations group to align priorities to match the business and drive business value, delivering 300% ROI in one year.
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apm, application performance, arcsight, bsm, business service management, communication service provider, ddma, discovery and dependency mapping, it operations group, it performance suite, it case study, omi, operations manager i, perform it, vodafone ireland, enterprise security, it management, knowledge management
    
HP
By: Dell Software     Published Date: Oct 03, 2013
A CIO’s Guide: Building Business Trust with Application Performance Monitoring, a white paper prepared by EMA, highlights the benefits of an APM solution in delivering quality services and helping IT organizations build track records of operational excellence. Download it today.
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management solution, mobile applications, performance monitoring, apm, dell foglight, technology, knowledge management, enterprise applications, data management
    
Dell Software
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