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service level agreement

Results 1 - 25 of 87Sort Results By: Published Date | Title | Company Name
By: Druva     Published Date: Nov 09, 2018
The all-encompassing data center is a thing of the past. Modern data environments are distributed and include remote and branch offices, mobile devices, and the Internet of Things (IoT) as well as cloud solutions such as infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). There’s more critical data to back up than ever before. Plus, data silos and fragmented management mean poor visibility, which can make it difficult to comply with regional data residency and security rules as well as service-level agreements (SLAs). On-premises data protection has not kept pace. According to a survey by Fujitsu, 45% of IT managers said they had lost data or productivity related to data protection inefficiency within the last year.1 Often, this is because on-premises backups are cumbersome and do not always happen on time.
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Druva
By: Turbonomic     Published Date: Oct 02, 2018
Microsoft Azure is a public cloud platform featuring powerful on-demand infrastructure and solutions for building and deploying applications workloads as well as a wide variety of IT and application services. You can use Azure as a public cloud provider and as a hybrid extension to existing on-premises infrastructure. Organizations that use Microsoft solutions on-premises are able to extend their infrastructure and operational processes to Azure. With the growing popularity of Azure, today’s systems administrators need to acquire and strengthen their skills on this fast-growing public cloud platform. In this guide we explore the Azure public cloud platform with a focus on the Infrastructure-as-a-Service (IaaS) features. We cover general architectural features of the Azure cloud including geographic regions, availability zones, and Service Level Agreements (SLAs) attached to the core Azure IaaS infrastructure.
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Turbonomic
By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
"Now there’s an innovative new way to move enterprise applications to the public cloud while actually reducing risks and trade?offs. It’s called multicloud storage, and it’s an insanely simple, reliable, secure way to deploy your enterprise apps in the cloud and also move them between clouds and on? premises infrastructure, with no vendor lock?in. Multicloud storage allows you to simplify your infrastructure, meet your service?level agreements, and save a bundle."
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Hewlett Packard Enterprise
By: Spectrum Enterprise     Published Date: Feb 07, 2018
Partnering with Spectrum Enterprise sustains client loyalty by instilling confidence in how the bank operates, provides superior network service level agreements that ensure minimal downtime and assures smoother state and FDIC audits thanks to cybersecurity safeguards such as built-in redundancy and private network service.
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Spectrum Enterprise
By: Oracle ZDLRA     Published Date: Jan 10, 2018
Business leaders expect two things from IT: keep mission-critical applications available and high performing 24x7 and, if something does happen, recover to be back in business quickly and without losing any critical data so there is no impact on revenue stream. Of course, there is a gap between this de facto expectation from nontechnical business leaders and what current technology is actually capable of delivering. For mission-critical workloads, which are most often hosted on databases, organizations may choose to implement high availability (HA) technologies within the database to avoid downtime and data loss.
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recovery point, recovery time, backup appliance, san/nas, service level agreement, oracle
    
Oracle ZDLRA
By: IBM     Published Date: Mar 30, 2017
This report details our findings about how well each vendor fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other. Forrester chose to evaluate the overall strategies of these providers across criteria like global footprint, service-level agreements, mobile support, enterprise readiness, and more. This report and associated Excel model highlight the key criteria CIOs and their staffs should evaluate when looking at prospective providers of online collaboration services. Download now to learn more!
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forrester, cloud, online collaberation, it management, cloud strategies
    
IBM
By: IBM     Published Date: Mar 29, 2017
This report details our findings about how well each vendor fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other. Forrester chose to evaluate the overall strategies of these providers across criteria like global footprint, service-level agreements, mobile support, enterprise readiness, and more. This report and associated Excel model highlight the key criteria CIOs and their staffs should evaluate when looking at prospective providers of online collaboration services. Download now to learn more!
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forrester, cloud, online collaberation, it management, cloud strategies
    
IBM
By: ServiceNow     Published Date: Jan 17, 2017
A self-service experience helps IT and business users do more, and do it better, at a lower cost This eBook, “Consumerize the User Experience,” distills insights from the ServiceNow user community that can help you rapidly deploy an improved self-service experience while maximizing your short, medium, and long-term benefits. Learn best practices to: • Create a self-service portal where users can report issues, make requests, ask questions, and check request status • Define the service catalog to accurately reflect details of supported services, such as: scope, cost, service level agreements (SLAs), dependencies, and more • Automate knowledge sharing for better service and less hunting for information
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, automation, productivity, consumer
    
ServiceNow
By: HPE & Intel®     Published Date: Oct 10, 2016
In the financial services industry (FSI), high-performance compute infrastructure is not optional; it’s a prerequisite for survival. No other industry generates more data, and few face the combination of challenges that financial services does: a rapidly changing competitive landscape, a complex regulatory environment, tightening margin pressure, exponential data growth, and demanding performance service-level agreements (SLAs).
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HPE & Intel®
By: Marketo     Published Date: Aug 02, 2016
Download this ebook to learn more about sales and marketing alignment, including: What is sales and marketing alignment - The benefits of sales and marketing alignment and why it is important - How the two departments can define common terms, set common goals, and utilize lead scoring to their advantage - How to structure your organization to promote alignment - How to create service-level agreements
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marketo, sales, marketing, revenue growth, sales and marketing alignment
    
Marketo
By: Canon Business Process Services, Inc.     Published Date: Aug 17, 2015
Every business day, corporate campuses across the country function like small cities requiring highly specialized facilities and logistics management services. This paper will explore effective and efficient Corporate Campus Logistics Services to ensure the efficient flow of materials and people at large multi-building office campuses serving thousands of employees. Corporate facilities, real estate management, logistics and procurement teams as well as commercial real estate management companies are charged with sourcing the services that are the underpinnings of these mega-campuses. It’s an effort that spans a wide range—coordinating the receipt and distribution of supplies, equipment and packages; safely transporting thousands of employees as well as suppliers and contractors to locations within the campus; tracking and warehousing countless materials to support daily planned and unplanned workplace needs. Learn more about lowering costs, streamlining operational efficiency and gaining high employee satisfaction.
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canon business process services, outsourcing services, managed services, logistics services, warehouse management, facilities management, commercial real estate management, corporate real estate management, business operations, vendor management, performance management, service level agreements, slas, knowledge management
    
Canon Business Process Services, Inc.
By: Canon Business Process Services, Inc.     Published Date: Aug 17, 2015
This paper will explore the potential of applying business performance management (BPM) principles to advance document performance management (DPM) in a way that enables organizations to reduce costs; better manage documents as vital strategic, ?nancial and information assets; and secure positive returns on investments from outsourcing. An example of this approach — spotlighted later in this paper — is MAX, a document performance management system that enables companies to more effectively manage their document processes and outsourcing service providers.
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canon business process services, document management, document imaging, business performance management, outsourcing services, managed services, balanced scorecard framework, slas, service level agreements, improving operational efficiency, improve business results, six sigma methods, document services, claims processing, document processing, forms processing, it management
    
Canon Business Process Services, Inc.
By: Cherwell Software     Published Date: Jun 29, 2015
This guide provides: Key insight into how to create a service catalog, clear guidance on defining a service catalog, and an easy to use service catalog template to help you start realizing business and customer benefits.
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service catalogue, service level agreement, service catalog template, operational service agreements, continual service improvement, best practices, information management, itil, productivity, project management, service management
    
Cherwell Software
By: Pepperdata     Published Date: Jun 25, 2015
Download this whitepaper to learn how real-¬time cluster optimization technology can be used in multi¬-tenancy Hadoop environments to: • Eliminate the expense of having to physically isolate workloads • Enforce service level agreements (SLAs) based on customer¬ defined policies • Enable cluster usage tracking by job, task and user to speed troubleshooting and help with chargebacks
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Pepperdata
By: VMTurbo     Published Date: Mar 25, 2015
Expedient Data Centers, a leader in Managed and Data Center Services with locations from Cleveland to Memphis to Boston, unpacks the mechanics of how it consistently meets Service Level Agreements for its customers. This whitepaper explores how service providers use VMTurbo to provide consistent performance across all workloads, as well as the three roles a responsible managed service provider (MSP) takes in order to accomplish that directive.
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vmturbo, cloud mechanics, msp, data center services, managed service provider, it management, knowledge management
    
VMTurbo
By: Cisco     Published Date: Feb 13, 2015
Get CIO perspectives on the changing roles and relevance of IT teams in this report.
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cloud computing, security, compliance vulnerabilities, visibility, service level agreements, cloud technologies, data management
    
Cisco
By: HPE     Published Date: Feb 11, 2015
Protecting your business-critical applications without impacting performance is proving ever more challenging in the face of unrelenting data growth, stringent recovery service level agreements (SLAs) and increasingly virtualized environments. Traditional approaches to data protection are unable to cost-effectively deliver the end-to-end availability and protection that your applications and hypervisors demand. A faster, easier, more efficient, and reliable way to protect data is needed.
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HPE
By: Sirius Computer Solutions, Inc.     Published Date: Jul 17, 2014
To capitalize on sales opportunities through deeper insights into customer demand, CCBCC needed to crunch more data without increasing time-to-insight, while meeting existing service-level agreements.
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sirius computer solutions, ibm, application performance, storage capacity, cost of ownership, flash technology, storage, it management
    
Sirius Computer Solutions, Inc.
By: SAS     Published Date: Mar 14, 2014
This paper will consider the relevance of measurement and monitoring – defining inspection routines, inserting them into the end-to-end application processing, and reporting the results.
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sas, data quality, business objectives, quality data, accuracy, lineage, structural consistency, relevant metrics, business relevance, measured value, emergent patterns, quality metrics, potential classifications, data analyst, scorecard, reporting the scorecard, improve scorecard, business process, best practices, business analytics
    
SAS
By: Marketo     Published Date: Mar 13, 2014
In order for enterprise companies to be successful in today’s economy, sales and marketing teams must be aligned. Both departments must come together to develop strategies, processes and best practices to pave the foundation for collaboration. Understanding what marketing will provide and what to expect from sales is the first step. Use this playbook to begin your aligned lead generation efforts today.
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marketo, sales, marketing, collaboration, sales tactics, lead generation, revenue success, team integration, middle of the funnel, bottom of the funnel, service level agreements, demographics, marketing automation, performance testing, return on investment, sales & marketing software
    
Marketo
By: Marketo     Published Date: Mar 11, 2014
In order for enterprise companies to be successful in today’s economy, sales and marketing teams must be aligned. Both departments must come together to develop strategies, processes and best practices to pave the foundation for collaboration. Understanding what marketing will provide and what to expect from sales is the first step. Use this playbook to begin your aligned lead generation efforts today.
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marketo, sales, marketing, collaboration, sales tactics, lead generation, revenue success, team integration, middle of the funnel, bottom of the funnel, service level agreements, demographics
    
Marketo
By: SunGard Availability Services     Published Date: Oct 30, 2013
Learn the 10 strategies for selecting a disaster recovery service provider to ensure that your organization will be better protected should a natural disruption occur.
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sungard, sungard availability services, disaster recovery, disaster recovery provider, disaster recovery service provider, dr plan, drsp, business impact analysis, service level agreement, recovery, resiliency, application management, remote access, data center, security, backup and recovery, storage management, security management, data protection
    
SunGard Availability Services
By: ServiceNow     Published Date: Apr 19, 2013
Providing a good online shopping experience starts with understanding customer needs and expectations in order to deliver suitable goods and services. Employees expect a similar experience with a Service Catalog. An effective business service catalog captures employee needs and communicates negotiated service offerings and service level agreements. However, hitting service level targets requires more than just listing services. It’s essential to provide an automated self-service portal and open communication.
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employee needs, service offerings, service level agreements, automation, self-service, communication, application integration, application performance management, best practices, business integration, business intelligence, business management, business process automation, business process management, change management, corporate governance, customer interaction service, customer relationship management, customer satisfaction, customer service
    
ServiceNow
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