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Results 1 - 25 of 111Sort Results By: Published Date | Title | Company Name
By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Organizations are looking to use DXPs as they move from web-centric to more pervasive, multichannel digital experiences. This Magic Quadrant will help those responsible for a range of customer-, employee- and partner-facing initiatives find the most suitable vendor for their needs.
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gartner magic quadrant, gartner, digital experience, dxp, multichannel
    
Group M_IBM Q1'18
By: Dell     Published Date: Jul 30, 2012
This Executive Brief is one of five installments in this series that will examine trends you need to include in your IT planning in 2012.
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disaster recovery, integrated management, service mangement, cloud computing, deskto virtualization, multivendor solutions, virtual appliances, virtualization, it planning, it strategy, windows 7, dell, dpack, vcenter, vmware, networking, service management
    
Dell
By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
By: CAST     Published Date: May 07, 2013
As enterprise IT departments increasingly move toward multi-sourcing environments, it is more important than ever to measure ADM deliverables—not only to manage risks by ensuring overall structural quality of systems, but also to objectively evaluate vendors and make smarter sourcing decisions. This paper describes the eight steps for integrating Sofware Analysis & Measurement (SAM) in your outsourcing relationship lifecycle—from RFP preparation to contract development, team transition and benchmarking—to objectively evaluate the reliability, security, efficiency, maintainability, and size of software deliverables. This measurement can greatly improve the maturity in your outsourcing relationships to enhance performance and reduce risk.
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adm, managing risk, sam, software analysis & measurement, sam solutions, vendor management, outsourcing, outsourcers
    
CAST
By: Zendesk     Published Date: Aug 22, 2017
Shopping around for customer support software? Here’s our cheat sheet with over 50+ questions to ask each vendor in your RFP. We know evaluating vendors can be overwhelming, but hopefully armed with this insider knowledge you’ll feel like a pro.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
By: Appcito     Published Date: Apr 09, 2015
Appcito CAFE (Cloud Application Front End) is an easy-to-deploy, uni?ed and cloud-native service enabling cloud application teams to select and deploy enterprise-grade L4 to L7 application network services. The multi-cloud CAFE service is available for the OpenStack open-source cloud computing software platform. OpenStack is a multivendor ecosystem used to deploy Infrastructure-as-a-Service (IaaS) solutions. It allows users to bring compute, storage, and networking resources into private and public clouds through a set of open APIs.
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openstack, cloud applications, load balancing, application security, cloud application delivery, enterprise applications
    
Appcito
By: Unitrends     Published Date: Oct 30, 2015
Usability—much less beauty—was never a priority for backup and recovery software. All that mattered was that large and complex applications, usually diverse independent applications from multiple vendors, worked. As a result, IT staff spent countless hours slogging through poorly designed systems. But it doesn't have to be like this.
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unitrends, backup software, recovery software, it staff solutions, it solutions, usability, it management, knowledge management, enterprise applications
    
Unitrends
By: SolarWinds     Published Date: Aug 04, 2015
How-to easily manage storage performance, capacity, and cost.
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storage management, multi-vendor storage, data center, optimize storage, storage capacity, enterprise applications
    
SolarWinds
By: Panorama     Published Date: Jan 22, 2014
To help organizations evaluate their Business Intelligence needs, Panorama Software has built a vendor agnostic multi-vendor evaluation work sheet. Organizations can rank as many vendors as they wish in a spread sheet that contains over 150 features. All data is then aggregated into a results sheet, displaying your top options.
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panorama, business intelligence, bi vendors, free tools, bi matrix, intelligence, buyers guide, data management, business analytics, business activity monitoring, total cost of ownership
    
Panorama
By: Diligent     Published Date: Jul 10, 2017
You may already know what a board portal is. You Probably know that paper is heavy and hackers are a risk, and by now, you know there are multiple vendors that offer board portals. You may not realize that by making the right choice, a board can improve governance and efficiency while collaborating in a secure setting. With lots of vendors to choose from, here are the most important questions to ask during your search, divided into the five essential categories. For private, public, non profit and government boards alike, finding an app that excels across all five categories will lead to better electronic security and a more productive board.
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data assets, risk management, it security, session management, authentication management, security intelligence, information management, infrastructure management, database platforms, account management
    
Diligent
By: CareerSaver     Published Date: Dec 04, 2008
Our training programs employ an array of multi-dimensional learning techniques that makes our Four Point learning system so successful. The building blocks of this proven system include audio cds for learning on the go, extensive diagnostic pre-tests, adaptive software, simulated exams, video courseware for a visual learning environment and vendor specific press books; all available well below retail cost. Our strategic partnerships with companies large and small, authors, trainers and educators allow us to provide today’s IT professional with the finest educational material available.
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careersaver, it certification, cisco certification, microsoft certification, linux certification, network security certification, software development certification, it career advancement
    
CareerSaver
By: IBM APAC     Published Date: Aug 25, 2017
Transitioning from traditional IT to cloud IT is not an all-at-once, big bang effort. Rather, the cloud adoption process should be an agile, incremental process. And the first part of that process is understanding the different cloud models. Contrary to popular belief, cloud isn’t necessarily only public cloud, multi-tenant, and hosted in a vendor’s data center. It can also be private cloud, single-tenant, and/or hosted in a corporate data center. Often the best solution is a hybrid combination of these options. This paper will show you the advantages of hybrid cloud applications and explore the considerations you should make to find an optimal solution for your organization.
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cost reduction, cost optimization, business agility, innovation, business models
    
IBM APAC
By: HPE Intel     Published Date: Mar 14, 2016
HPE Datacenter Care for Multivendor is a core building-block component of HPE Datacenter Care. With it, we bring you deep, proven experience in multivendor interoperability.
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HPE Intel
By: Rubrik EMEA     Published Date: Apr 15, 2019
Backup and recovery needs a radical rethink. When today’s incumbent solutions were designed over a decade ago, IT environments were exploding, heterogeneity was increasing, and backup was the protection of last resort. The goal was to provide a low cost insurance policy for data, and to support this increasingly complex multi-tier, heterogeneous environment. The answer was to patch together backup and recovery solutions under a common vendor management framework and to minimize costs by moving data across the infrastructure or media.
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data, backup, recovery, virtualization, solutions, cloud, architectures
    
Rubrik EMEA
By: Zendesk     Published Date: Aug 22, 2017
Zendesk helps its customers increase agency efficiency and CSAT ratings, improve ROI, and more. Use our Forrester estimator to calculate the economic benefits Zendesk can bring.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent, forrester, roi calculator
    
Zendesk
By: VMWare EMEA     Published Date: Oct 23, 2017
To meet the challenges of managing such a complex environment, IT teams need an enterprise-ready cloud management platform that can support multivendor environments, automate application and service delivery, and facilitate operations and governance. VMware provides an enterprise-ready cloud management platform that delivers the industry’s most complete solution for managing a heterogeneous, hybrid cloud, and supports cloud management requirements across Day 1 and Day 2 operations for compute, storage, network and application level resources. The VMware solution is in use today across a wide range of industries and use cases, delivering benefits such as faster provisioning, optimized IT operations, and lower capital spending. To learn more about the VMware cloud management platform, visit http://www.vmware.com/virtualization/ cloud-management.
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
VMWare EMEA
By: Infoblox     Published Date: Nov 07, 2013
Failure to meet compliance can result in fines, dangerous network exposure and damage to a company’s reputation. Traditional techniques leave many organizations at risk. Read this white paper to learn 7 critical steps to achieve network compliance.
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infoblox_network_automation, infoblox netmri, infoblox_switch_port_manager, infoblox_automation_change_manager, infoblox_spm, infoblox_acm, network_automation, netmri, spm, acm, switch_port_manager, automation_change_manager, change_and_configuration, compliance_manager, network_compliance, network_complexity, multi-vendor_network, network_change_configuration, network_discovery, it management
    
Infoblox
By: AVI-SPL     Published Date: Sep 01, 2016
We asked experts from Cisco, Crestron, Biamp, NEC, and AVI-SPL to share their insights and advice for companies trying to create a unified collaborative enterprise.
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collaboration, video collaboration, ip networks, microsoft skype, skype, unified collaboration, mobile workers, video conferencing, voice over ip, microsoft exchange, corporate portals, desktop management
    
AVI-SPL
By: Kapost     Published Date: Jan 16, 2014
Over the past 10 years, the Internet has provided unprecedented access to information. Consequently, B2B buyers are constantly online learning about industry trends and innovative solutions to their pain points. Given their busy schedules, buyers have grown accustomed to the convenience of researching and comparing multiple options online, narrowing their choices independently of the vendor and, only then, engaging with sales. While buyers have always made the final purchase decision, in today’s world, the vendor is not given an opportunity to engage until the buyer is close to a choice. Today, the buyer is in control of their own journey.
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content marketing, content strategy, content management, content planning, content distribution, marketing campaigns, marketing campaign management, content marketing platform, content marketing software, editorial strategy, marketing campaign planning, content marketing best practices, content marketing companies, editorial content, content marketing workflow
    
Kapost
By: Genesys     Published Date: Apr 07, 2017
Contact center infrastructure (CCI) evaluation is a technically complex process. This challenge is further complicated by the different requirements for omnichannel, high availability and integration as part of a customer engagement center (CEC). Get this report now to learn: - 9 critical capabilities for evaluating contact center infrastructure - 3 use cases that reflect most decisions organizations need to make when looking at CCI – multichannel compact suite, high volume call center and customer engagement center - Which vendor scores the highest in 3 use cases across 9 capabilities
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genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
By: Bronto     Published Date: May 18, 2017
With a growing number of marketing application available, marketing terms are struggling to see differences among them. Meanwhile, IT teams are bogged down with development and maintenance requests to migrate or manage the use of multiple platforms already in use. Choosing a marketing technology partner is a total-revenue-performance decision. Ask questions about integration and scalability. Find partners whose marketing automation is built to scale with your business, and select vendors whose teams provide the critical support and services you'll need along the way.
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bronto, integration, e-commerce, marketing automation, platforms, internet retailers, business growth, revenue generation, buzzwords, solutions
    
Bronto
By: Bronto     Published Date: Jul 10, 2017
With a growing number of marketing applications available, marketing teams are struggling to see differences among them. Meanwhile, IT teams are bogged down with development and maintenance requests to migrate or manage the use of multiple platforms already in use. Gartner’s 2016-2017 CMO Spend Survey found that marketing departments are spending 38% of their tech budgets on external development services and cross-charges from internal IT teams. Strategic marketing and IT leaders are looking for ways to streamline technology and eliminate solutions that limit integrations and scalability. It’s important to look at the resources required to maintain the marketing applications you use and compare them to other options available in the marketplace. Choosing a marketing technology partner is a total-revenue-performance decision. Ask questions about integration and scalability. Find partners whose marketing automation is built to scale with your business, and select vendors whose teams pro
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marketing automation, commerce, gartner, integration, scalability
    
Bronto
By: NetApp     Published Date: Mar 05, 2018
Access to comprehensive, up-to-date information about your infrastructure is critical to meeting the challenges of a service-led IT organization. You need visibility into your entire IT infrastructure, including both multi-vendor and multi-cloud environments, so you can make data-driven decisions and improve IT services. Discover how you can manage, monitor, and report on IT services across your entire data infrastructure so you can drive intelligent business decisions and reduce costs.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
By: HPE Intel     Published Date: Mar 15, 2016
As more enterprises adopt technologies such as cloud, mobile, and analytics to help achieve strategic competitive advantage, CIOs and IT managers must support business-critical processes at a very high level across the enterprise. At the same time, IT organizations must manage complex hybrid IT infrastructures that include both cloud and on-premises technologies from multiple vendors and support providers. IDC believes that to tackle these challenges, IT organizations should look to support providers for comprehensive offerings to help optimize IT operations and improve the efficiency of IT service delivery. In addition, IDC recommends that IT organizations looking to manage rapid change in today’s IT landscape consider support providers with a record of innovative support services and a focus on advanced technology in support delivery.
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HPE Intel
By: IBM     Published Date: Mar 11, 2008
More and more employees are working remotely or traveling around the world to meet with colleagues, customers and partners. Jobs are no longer tied to a specific physical location, and people have come to rely on devices such as mobile phones, personal digital assistants (PDAs) and laptops to stay connected and productive.
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ibm, convergence, collaboration, pda, unified communications, productivity
    
IBM
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