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Customer Service is the provision of labour and other resources, for the purpose of increasing the value that buyers receive from their purchases and from the processes leading up to the purchase. With the rising dominance of the service sector in the global economy, customer service has grown in importance, as its impact on individuals, households, firms, and societies has become widespread. |
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Results 1 - 25 of 126 matches |
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Take customer onboarding . . . please. Customer onboarding lags behind other business processes in both the quality of customer experience and costs. The poor state of customer onboarding results in customers abandoning the application process, loss of customers, regulatory fines, and damage to the corporate brand.
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This EMA white paper investigates these issues in more depth and provides an overview of how ASG is bringing together technologies for ECM and BSM to address business-aligned content management initiatives across the enterprise.
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| By : BMC ESM |
Published Date: Jul 17, 2009 |
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Listen to this conversation with Doug Mueller to learn how standards and processes have evolved to bring us the service desk of today and tomorrow. Discover what changes in direction surprise even Doug as he builds architecture for efficient service desks. Doug's enthusiasm for taking the service desk to the next level is noticeable in this podcast, and you just might come away with some new perceptions of the service desk of the future.
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Do you need to deliver timely information to executives — both within and outside IT? Because of their ease of use and flexibility, executive dashboards provide a desirable medium for delivering timely information. This paper presents an evolutionary approach to executive dashboard implementation.
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| By : Bomgar |
Published Date: Mar 04, 2008 |
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Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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| By : Bomgar |
Published Date: Feb 28, 2008 |
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Support virtualization enables your support reps to be at multiple locations at once, solving support issues with unbelievable speed and effectiveness. Over 3,500+ organizations have virtualized their support reps and have decreased IT costs while increasing support rep productivity.
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This white paper provides an overview of the most useful personalization techniques and discusses how to combine personalization strategy with personalization techniques.
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On-Demand CRM provides faster implementation, lower costs, and more rapid ROI when compared to On-Premise. Make sure you're making the right decisions for your CRM.
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| By : CA SM |
Published Date: Jun 02, 2008 |
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The potential benefits of adopting a Knowledge Management strategy are significant and have far-reaching implications for a business when implemented correctly. The correct use of Knowledge Management techniques and technology makes a company agile and more responsive to the needs of the customer, resulting in enhanced business performance and greater return on investment.
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This white paper is designed to educate you about the main obstacles that can prevent your email from reaching a recipient’s inbox; and the simple tactics that you can implement to avoid these obstacles.
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This informative white paper provides 10 great tactics to get you started trying to make that prediction come true. Read this white paper to learn more on how you can drive your email marketing ROI through email relevance.
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Email marketing is by far the best way to attract interest in, build desire for, and generate sales of your products and services. Without a well-managed opt-in email list, you can say goodbye to your email marketing investment. This white paper provides powerful tactics to help you grow bigger, better and more relevant opt-in lists - and turn your Web browsers into buyers.
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| By : Castelle |
Published Date: Nov 01, 2006 |
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Investing in a fax server is like providing everyone in the office with a virtual fax machine, at a fraction of the cost. Read all about the benefits in this informative paper.
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| By : Catapult |
Published Date: Apr 23, 2009 |
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Software-as-a-Service is changing the way companies purchase technology solutions. Rather than securing large capital budgets and tying up IT labor for months, business executives can now address mission critical initiatives with subscription-based software solutions that scale with their business and can be implemented in little to no time.
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| By : Cisco |
Published Date: Jan 29, 2009 |
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In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.The stakes are high.
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| By : Cisco |
Published Date: Jan 29, 2009 |
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Traditional purchasing habits and brand loyalties are a thing of the past. They've grown accustomed to shopping and interacting with businesses over the Internet. They want personalized service and satisfying experience. Learn what you can do to keep up with these trends.
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Today’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language.
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Using GoToAssist, Backup Technology can give their global customers the same care and attention that they provide to customers located closer to home. Providers of online backup and business continuity solutions use GoToAssist to instantly and efficiently serve customers around the world.
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Oce delivers real-time remote support with GoToAssist, increasing customer satisfaction and operational efficiencies while reducing travel.
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With GoToAssist, O'Neill Europe's IT help desk in the Netherlands saves at least 2 months of travel per year by providing secure remote support to 160 employees and remote maintenance to business-critical applications at 140 factories worldwide.
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Dermalogica's 4 support technicians use GoToAssist to remotely support 50 sales representatives located throughout the UK. With GoToAssist, Dermalogica increases the productivity and efficiency of its geographically distributed sales team.
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Sage (UK) Limited uses GoToAssist to improve service quality, thereby increasing customer satisfaction and first-time resolution. In fact, 92 percent of support calls are resolved on first contact with GoToAssist.
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GoToAssist Integration Services offer a variety of methods to integrate Citrix GoToAssist, the industry-leading remote-support solution, into an existing infrastructure quickly and easily. Integrating GoToAssist provides a single source for initiating remote-support sessions and viewing support details, allowing managers to easily audit the complete support experience to ensure best practices and processes are followed.
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By using GoToAssist for virtual support, the UK software company Limehouse achieved a customer satisfaction rating of 88 percent and expanded its services without adding resources. They continue to ensure a positive user experience and maximize the ability for our customers to get their job done as efficiently as possible.
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No company today will approve expenditures for new service and support technology without an understanding of the return on investment (ROI) for the project. Luckily, companies with strong metrics programs in place will find building the business case for productivity-enhancing software a straightforward process.
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More Enterprise Applications Topics |
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Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, IP Faxing, IT Spending, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Recognition, Voice Over IP, Workforce Management, Incentive Compensation, Spend Management, Manufacturing Execution Systems, International Computing |
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