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IT Management includes a variety of functions for managing computers in a networked environment, including software distribution, version control, backup & recovery, job scheduling, virus protection and performance and capacity planning.
 
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10 Best Practices for IT Request Management

By : newScale Published Date: Nov 15, 2007
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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newScale

Rogue IT: Compliance of IT in the Capital Markets

By : Tideway Systems Published Date: Nov 10, 2005
A world class IT organization needs to be better than even the regulators require – and good IT governance doesn't have to tie the IT department up in red tape. Judicious application of IT best practices, frameworks and methodologies can help achieve this, based on an accurate picture of the IT environment, at which point regulatory compliance becomes a happy side effect. Find out how you can have an up-to-date true view of your infrastructure on a daily basis – not just at a point in time by reading this white paper.
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Tideway Systems

Strategies For Growing IT Service Revenues

By : OnForce Published Date: Jan 07, 2008
Learn how VARs, solution providers and IT staffing firms are finding the contract IT service professionals they need to drive service revenue without adding overhead.  Get the free Ziff Davis white paper, “Strategies For Growing IT Service Revenues.”
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OnForce

Site and Facilities Services from IBM: Success Stories

By : IBM Published Date: Jan 17, 2008
This reference guide can help you understand IBM’s capabilities in the site and facilities services area through real-world scenarios that demonstrate those services in action. Download this guide now and use it to quickly find stories that illustrate how IBM has delivered high-quality, value-add services for the site and facilities needs of companies of all sizes in a variety of industries around the world.
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IBM

Service-Oriented Architecture: Developing the Enterprise Roadmap

By : Burton Group Published Date: Jul 13, 2006
Most large enterprises have launched an initiative to adopt service-oriented architecture (SOA), but SOA is not a solution that comes in a tidy little box. SOA is a new way to design systems, and it is more about culture than it is about technology. SOA will impact many aspects of an organization—from software development and operations to accounting and incentive systems. Governance is critical.
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Burton Group

Strategies to Maximize IT Business Value

By : BMC Software Published Date: Aug 07, 2006
The key to maximizing the value of IT is to optimize your IT processes based on a business-aware foundation. Business Service Management (BSM) is the most effective approach for doing just that. Organizations that have begun BSM implementations are already reaping the benefits. Read the BMC white paper to learn more.
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BMC Software

Streamlining Service Request Processes: A Key to Business Success

By : BMC Software Published Date: May 01, 2007
Imagine being able to give your employees the luxury of one-stop, online shopping for all the services they need.  Now, imagine that you could provide all of your service providers with a centralized location to promote available services to those employees. With service request management technology, you can.
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BMC Software

There's a Hole in Your Network: Vulnerability Management Is No Mystery

By : Qualys Published Date: Aug 08, 2006
Learn how vulnerability management allows you to keep on top of these problems by identifying an organization's greatest security vulnerabilities and proactively recommending fixes.
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Qualys

The Essential Guide to Disaster Recovery in i5/OS (AS/400) and AIX Environments

By : Vision Solutions Published Date: Aug 23, 2007
This white paper provides a basic understanding of the building blocks of IT and business continuity—from understanding the concepts of disaster recovery and information availability to calculating the business impact of downtime and selecting the right software solution. Readers will be able to quickly match their specific optimum uptime objectives with the easiest and most cost-effective IT.
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Vision Solutions

The IT Service Catalog: Common Pitfalls and How to Avoid Them

By : newScale Published Date: Nov 13, 2007
This white paper is intended to share some of those lessons learned and suggesting ways you can achieve success by avoiding the most common pitfalls. But before we talk about the typical mistakes in creating a Service Catalog, let’s briefly review its purpose.
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newScale

The Impact of Work Force Agility on Business Performance

By : SkillSoft Published Date: Nov 16, 2007
Agility is an issue that is becoming more and more prominent in businesses across industries. While it is a common goal, its meaning can be somewhat ambiguous. Depending on the context, agility can mean different things to different organizational units. But one common thread persists: the accelerating speed of change. Change is not only driving organizations to keep up and anticipate, but more so to be its catalyst in order to be competitively positioned.
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SkillSoft

The Titan 3000: Business Velocity on a New Scale

By : BlueArc Corporation Published Date: Apr 21, 2008
It’s no secret: The scale and pace of business change today is challenging all of us to do more -- better, faster and with ever greater efficiency. Customers are demanding more and wanting it now. Market expectations for product and process innovation are growing. Mergers and acquisitions in many industries are at or near all-time highs. Complex global supply chains and highly distributed organizations are the norm.
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BlueArc Corporation

Analyst Profile: mindSHIFT Offers Broad Portfolio of Managed IT Services

By : mindSHIFT Published Date: Nov 10, 2007
mindSHIFT has extended its service capabilities to include software-as-a-service as well as managed IT services, and is a "compelling solution" for small and medium-sized organizations seeking a strategic source to meet their IT and business needs.
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mindSHIFT

A Corporate Guide to Better Decisions through IT

By : SAP Published Date: Dec 01, 2007
Learn how to make better decisions through IT: Efficiency is at the heart of your business goals—whether it is efficient operations, customer interactions, financial transactions, or human resources support. If your company is operating efficiently, you make faster, smarter decisions, respond quickly to market changes, reduce costs, and consistently meet performance standards.
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SAP

A Solution Approach to Managing Networks: A Perspective by EMA

By : HP Published Date: Oct 19, 2007
Enterprise Management Associates (EMA) provides insight into challenges facing network engineering and operations team.
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HP

Bill 198 and Internal Controls for Technology

By : Tripwire Published Date: Jul 05, 2007
Find out about the requirements and issues addressed in corporate governance Bill 198, Canada's version of Sarbanes-Oxley, for internal controls for technology and how IT configuration auditing brings compliance.
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Tripwire

Benchmark Study 2007: The Future of Learning

By : SkillSoft Published Date: Nov 01, 2007
Take an in-depth look at how employees use e-learning; when and where they do it; what specific skills e-learning has enabled them to develop; how these skills have been put into practice in the workplace; and whether the knowledge gained is widely shared.
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SkillSoft

Compliance. Protection. Recovery. A Layered Approach to Laptop Security for Corporations

By : Absolute Software Published Date: Feb 20, 2008
This paper discusses the problems IT departments face with laptop theft, mobile data protection, IT asset tracking, and regulatory compliance such as Sarbanes-Oxley, HIPAA, Gramm-Leach-Bliley, and California Senate Bill 1386.
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Absolute Software

Compliance. Protection. Recovery. A Layered Approach to Laptop Security for Government

By : Absolute Software Published Date: Aug 14, 2006
This paper discusses the problems IT departments in government agencies face with laptop theft, mobile data protection, IT asset tracking, and regulatory compliance such as Sarbanes-Oxley, HIPAA, Gramm-Leach-Bliley, and California Senate Bill 1386.
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Absolute Software

Cost Transparency for Business

By : Tideway Systems Published Date: Mar 11, 2008
Cost transparency in relation to IT consumption isn't just about showing which applications, physical resources or even individual users increase company's costs (although that can be valuable information). The real goal is to drive efficiencies throughout the whole business. This white paper offers some practical guidance on where to start.
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Tideway Systems

Can You Really Get ITIL Out of the Box?

By : BMC Software Published Date: Apr 23, 2007
You don’t have to be skeptic of the ITIL implementation promises. This paper from BMC Software examines the people, processes, and technology issues associated with getting ITIL up and running in your organization. It also demonstrates how you can obtain technology that addresses those issues and delivers a substantial portion of ITIL right out of the box.
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BMC Software

Creating a Culture of Performance and Value

By : Citrix Online Published Date: Jan 04, 2008
The role of IT in many organizations has evolved from supporting the business to enabling the business — a shift that requires IT to transition from being mostly tactical and cost focused to being an enabler of the overall strategy and value focused. IT organizations that have successfully made this change have done so by among other things transitioning their culture from a reactive operationally focused caretaker of assets to a proactive strategically focused enabler of business value.
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Citrix Online

Don't Dread that Network Audit: Compliance with Government Regulation and Industry Standards

By : Qualys Published Date: Aug 08, 2006
Security administrators need to be more proactive about preventing attacks, making vulnerability assessments a crucial tool in their portfolio.
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Qualys

Enforcing IT Change Management Policy

By : Tripwire Published Date: Jun 07, 2007
Discover how high-performing IT organizations are able to create a culture that supports and uses change management to their advantage, facilitating enterprise business goals.
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Tripwire

Executive Guide to Understanding Business Requirements

By : IAG Consulting Published Date: Nov 01, 2006
This white paper is structured so that each page is its own "mini-white-paper" but each is also part of a total look at better structuring requirements documents, processes and content completeness. At the end of this paper is a one page "tear-out" summary which is both a shortened distillation of the content, and a diagnostic tool to start a peer discussion on your organization's performance.

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IAG Consulting
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More IT Management Topics
Employee Performance, ITIL, Productivity, Project Management, Software Compliance, Sarbanes Oxley Compliance, Service Management, Desktop Management, FWPADMIN
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