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The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations. |
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Results 1 - 25 of 85 matches |
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| By : BMC ESM |
Published Date: Nov 09, 2009 |
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In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations - every time. Download the ebook.
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| By : BMC ESM |
Published Date: Nov 06, 2009 |
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This booklet gives an overview of service operation and provides commentary from BMC Software experts. The commentary includes practical guidance as well as real-world examples.
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Modern distributed, interconnected applications provide a new level of agility to businesses and IT. In these applications, the software for a business process is composed of "services," components consisting of discrete business functionality that can be recombined and reused in different business processes, enabling rapid business change. This white paper examines the challenges of, and solutions for, effectively managing their operations.
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Modern distributed, interconnected applications provide a new level of agility to businesses and IT. In these applications, the software for a business process is composed of "services," components consisting of discrete business functionality that can be recombined and reused in different business processes, enabling rapid business change. This white paper examines the challenges of, and solutions for, effectively managing their operations.
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| By : BoxTone |
Published Date: Oct 08, 2009 |
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Service and support are of the utmost importance to executives, knowledge workers and field personnel with enterprise-enabled BlackBerry or ActiveSync mobile devices (led by the iPhone and Windows Mobile). To ensure mobile user connectivity and application access, proactive organizations are taking ITIL and ITSM best practices and rolling them into a comprehensive Mobile User Management Strategy. This complimentary handbook details the role-based approaches for addressing critical support challenges that arise as a mobile platform grows and matures. If you're in IT architecture, engineering or messaging operations, and an ITIL veteran, learn how to optimize mobility management processes to drive efficiency and lower costs.
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This paper, from industry analyst firm Enterprise Management Associates, explores how workload automation can help IT reduce outages, consolidate vendors, improve integration, and cut costs. Learn more. Download the white paper, "IT Automation: Going Beyond the Obvious to Find Real Cost Savings."
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| By : BMC ESM |
Published Date: Aug 20, 2009 |
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There is a natural progression from reactive to proactive, and ultimately predictive technology, and this progression corresponds to the maturity level of your IT organization and the tools you leverage.
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| By : BMC ESM |
Published Date: Aug 20, 2009 |
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Automating your data center can improve operational efficiency and give you control over service quality, security, and business agility, while simultaneously reducing risk and costs.
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| By : BMC ESM |
Published Date: Aug 20, 2009 |
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Working harder simply won’t get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs.
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This paper examines the evolution of IT organizations as they move from static batch processing to dynamic workload automation capabilities that integrate with and understand business processes and trigger revenue-generating actions based on real-time requests. The paper also looks at the role of vendor UC4 in this strategically important market. Learn more today!
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These days, there is tremendous pressure on organizations to develop, integrate and deploy enterprise Web applications at an almost breakneck pace. As a result, many go live and deliver unsatisfactory results to internal and external end-users. For internal users, this means lost productivity and frustration. For external users, frustration quickly leads to lost business.
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What are the key trends driving IT management? This eBook provides the answers with in-depth articles on how organizations are driving down costs, reducing risks and increasing quality of service and agility.
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Despite progress in virtualization, much development still remains. With predictions that virtualization will become pervasive, this research highlights forthcoming challenges and strategic issues facing IT planners. Register now for this free Gartner report sponsored by Dell and Intel to receive important advice on how to deal issues such as heterogeneity, resources and performance optimization, and the increasing fragmented tool market.
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A proven framework for delivering business alignment and implementing best practices for IT service management.
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Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.
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With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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Peters' and Waterman's well-known book 'In Search of Excellence', a study of some of the most well-managed companies in the United States at that time, was one of the best-known business books of the 1980s. In the book, the authors identified eight common themes which they argued were responsible for the success of the included corporations. These attributes included hands-on management, centralized values accompanied by entrepreneurial productivity, and focusing on the core business (sticking to the knitting).
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When properly architected and executed, Data Services can provide the missing link that unifies conventional data systems with the emerging SOA paradigm. By offering a decoupled data facade and an easily virtualized API, Data Services can give SOA the opportunity to establish system control without always forcing enterprise data through an inefficient XML layer.
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The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM).
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The Choices from many reputable suppliers of IT managed services can appear very much alike. Yet when you have a mission-critical business process whose function must not be interrupted, you know your requirements call for something above and beyond. This paper serves as a field guide to help you identify key characteristics that set a critical managed IT service apart from even highly capable general-purpose offerings.
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In today's business climate, IT organizations need to demonstrate their ability to add value. This white paper from Macehiter Ward-Dutton - an IT advisory firm that specializes in issues of IT-business alignment
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What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an adaptable approach, aligning IT operations with business goals to achieve desired results for customers.
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| By : ComSci |
Published Date: Aug 21, 2009 |
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This white paper outlines the strategic and operational advantages of IT cost transparency, a "game-changing" approach that is enabling companies like 1-800-FLOWERS.COM to reduce costs and become more effective in their decision making.
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| By : Tripwire |
Published Date: Aug 21, 2009 |
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This paper covers the implementation, disclosure and ongoing evaluation of internal controls for SOX compliance with a focus on the role of IT, as well as the penalties for non-compliance.
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Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You'll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9. Ensuring a quick return on your investment, Numara FootPrints offers a very short time to production and easy customization - all without any programming. Learn more today!
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Sort Results By : Published Date | Title | Company name |
