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Service Level Agreement (SLA) is that part of a service contract in which a certain level of service is agreed. A SLA is therefore NOT a type of service contract, but a part of a service contract. A service contract can contain zero, one or more SLA's. A contract containing SLA's is usually referred to as a performance contract. SLA's are becoming more and more popular. They are used extensively for provision of IT services, but also in other fields the popularity of SLA's is growing |
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Results 1 - 25 of 81 matches |
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This Assessment Guide helps you to create a high-level overview for each business-critical application, detailing the context of the application, highlighting risk factors and overall effectiveness of each application. This assessment, in turn, will provide a foundation for further investigation and actions to optimize the outcomes of your business-critical transactions and mitigate risk.
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This Assessment Guide helps you to create a high-level overview for each business-critical application, detailing the context of the application, highlighting risk factors and overall effectiveness of each application. This assessment, in turn, will provide a foundation for further investigation and actions to optimize the outcomes of your business-critical transactions and mitigate risk.
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Service management solutions have the potential to return very significant hard-currency ROI. Successful implementations dramatically improve decision accuracy, enhance productivity, increase operating efficiency and reduce operational risk by providing comprehensive context for a wide range of management decisions.
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More and more organizations are looking to service-oriented architecture (SOA) as the basis of their future computer architecture. Recognizing that legacy application design and implementation approaches have led to applications that are costly to operate and maintain, hard to change, and rely on a dwindling set of skills, organizations are hoping that SOA provides a key component of the answer to these problems.
At the same time organizations are asking three important questions:
1) Since I hear different things, what exactly is SOA, anyway?
2) If I use it, how is it going to help my organization eliminate cost, increase agility, deal with dwindling legacy skill sets, and address compliance?
3) Given that it has value, how do I get there?
This white paper, part of the Oracle IT Modernization Series, addresses all three of these questions.
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| By : NEC |
Published Date: Sep 14, 2009 |
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This white paper is a business briefing for C-Level Executives on how integrating a range of technologies - including unified communications, service oriented architecture, virtualization and cloud computing - can transform the productivity and profitability of large enterprises.
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These days, there is tremendous pressure on organizations to develop, integrate and deploy enterprise Web applications at an almost breakneck pace. As a result, many go live and deliver unsatisfactory results to internal and external end-users. For internal users, this means lost productivity and frustration. For external users, frustration quickly leads to lost business.
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"Time is money. You can't do business if you can't access your applications. I won't settle for anything less than 99.99% application availability." Steven Sommer, veteran CIO/CTO There is no aspect more critical to a business than the ability of its end users, customers, business partners and suppliers to have high availability access the corporate applications. If applications are unavailable, business ceases. And corporations know it.
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Service-oriented architectures (SOAs) promise unlimited agility and organizational flexibility. However, achieving these benefits is entirely contingent upon the ability to effectively manage the SOA environment across the enterprise. This paper presents an overview of strategies and practices for governing the transformation to, and the evolution of, SOA.
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A proven framework for delivering business alignment and implementing best practices for IT service management.
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Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.
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Continuous, high or 'on -demand' availability — the choice is yours. The coupling of two industry-leading technologies — VMware Infrastructure 3 and Stratus ftServer systems — gives IT managers a flexible, robust solution that delivers mission-critical SLAs along with the full benefits of virtualization.
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Learn how Stratus Mission-Critical Managed services have delivered 100% business capability for a clients' global operation - so they can 'have their cake and eat it too!'
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When properly architected and executed, Data Services can provide the missing link that unifies conventional data systems with the emerging SOA paradigm. By offering a decoupled data facade and an easily virtualized API, Data Services can give SOA the opportunity to establish system control without always forcing enterprise data through an inefficient XML layer.
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The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM).
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This free white paper shows that Oracle WebLogic Suite packages many essential middleware capabilities to help organizations implement application grid concepts. Learn about the technical components of the suite to create an infrastructure layer that pools and dynamically provisions the resources on which business applications and SOA run. Download this free, compelling white paper now.
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Companies are learning how to run their data centers more efficiently using less hardware, less software and less IT resources. These companies are turning to a new concept called application grid, an infrastructure layer beneath the application layer that pools and dynamically provisions the resources on which those applications run. Application grid brings the same type of efficiency, scalability, and quality of service to the application layer that database clusters brings to the database layer. With an application grid you get greater efficiency, exceptional agility, and superior quality of service.
Download this free white paper now.
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As more and more IT shops deploy multitier middleware platforms and frameworks for the delivery of business-critical application services, they are expecting to garner the benefits of the service-oriented architecture (SOA) or composite application development approach: agility, flexibility, productivity, and extensibility.
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This white paper demonstrates that a data grid infrastructure, built with clustered cahing, can help you avoid "weak link" vulnerabilities that can sabotage SOA strategies. Discover why the data grid offers improved data access that can create a competitive edge, improve financial performance, and sustain customer loyalty. Download this free white paper today.
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Technology barriers have prevented enterprises from adopting Java-based approaches for mission critical applications with extreme and predictable computing needs. However, recent advances throughout the entire Java stack have overcome these barriers to position Java to power the next generation of enterprise computing. Customers can now reap the benefits of a standard Java-based infrastructure, including higher developer productivity, fewer defects, a rock-solid proven kernel, and adherence to standards.
Read this free white paper to learn how you can achieve:
· Extreme and predictable performance with Java
· Real-time, real-world memory leak detection and application performance analysis
· Increased Enterprise performance, manageability and simplicity
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This white paper will address data services implementation and the role of Oracle Data Service Integrator in that process. It will describe the technical benefits of a data services implementation within the context of initiatives to promote business process management (BPM), service-oriented architecture (SOA), portal projects, and business intelligence (BI).
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Over the last few years, BPM has seen rapid growth because it succeeds where earlier approaches have failed -- uniting business strategists and technologists together with a shared set of tools to accomplish common goals. The future promises even more explosive growth as BPM products continue to mature, early success stories are shared, and enterprise-class vendors bring stability and scale to the market.
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This paper discusses how Java EE 5 dramatically speeds the development of SOA applications and how enterprise developers can leverage its power by using Oracle WebLogic Server. Download this free white paper today.
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White paper exploring best practices for SOA. There is no question that the successful implementation of Service-Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is the body of best practices that vendors,
consultants, and customers have compiled. The promise of business agility, improved customer service, and competitive advantage with SOA is real. What varies most is the time, cost, and ease of SOA implementation. By learning from the experiences of those organizations that have been through the process and looking at the standard best practices of large-scale technology implementations, success can come earlier and more dramatically.
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CIOs today are being called upon to interpret business strategy and priorities, then add value through information technology initiatives. At a time when "critical to the business" translates to "mission-critical IT", how do you ensure end-to-end availability and reliability of the IT resources that enable your company’s essential business processes.
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Business decisions and the rules that drive them is key to business change and growth. This paper will explore how business rules are developed and how Oracle Business Rules rules enable additional application functionality for applications during the application development lifecycle.
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More Knowledge Management Topics |
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Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA |
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