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Remote Access is the ability to log onto a network from a distant location. Generally, this implies a computer, a modem, and some remote access software to connect to the network. Whereas remote control refers to taking control of another computer, remote access means that the remote computer actually becomes a full-fledged host on the network. The remote access software dials in directly to the network server.
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Results 1 - 25 of 53 matches |
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| By : Bomgar |
Published Date: Jan 29, 2008 |
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Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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The delivery of professional, consultative services to a varied client base is a common function in today’s business. It is critical to client management to provide a sense of intimacy and a “high tech, high touch” relationship. But on the other hand, the costs associated with personal service delivery can be prohibitively high for the professional services organization.
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| By : Bomgar |
Published Date: Feb 12, 2008 |
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Support virtualization enables your support reps to be at multiple locations at once, solving support issues with unbelievable speed and effectiveness. Over 3,500+ organizations have virtualized their support reps and have decreased IT costs while increasing support rep productivity.
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| By : IBM |
Published Date: Apr 23, 2008 |
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Imagine using your personal desktop on any computer. You can, with the IBM Virtual Client Solution. This demo explains the backend process of server-hosted services, shows how a user’s desktop is delivered through a remote connection, and demonstrates how an administrator can shift servers for IT simplification without interrupting users. Watch the demo now.
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| By : Qualys |
Published Date: Aug 08, 2006 |
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Learn how vulnerability management allows you to keep on top of these problems by identifying an organization's greatest security vulnerabilities and proactively recommending fixes.
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Through member conversations, conference presentations and Webcast Q&A, the SSPA has identified the top 5 initiatives technical support centers should pursue in order to deliver breakthrough customer support and enable customer success. This white paper will provide a roadmap for companies looking to improve all aspects of their support operation, addressing people, process and technology issues, with special attention paid to the role of remote support technology as a key enabler of success.
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| By : CA NVM |
Published Date: Jan 18, 2006 |
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How important is security to enterprise technology management? In a recent survey by Gartner, enhanced security is at the top of the CIO agenda in 2005. With voice platforms now integrated into the corporate network, and voice applications entrenched in everyday business operations, the burden of safeguarding voice systems now lies within the IT domain.
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No company today will approve expenditures for new service and support technology without an understanding of the return on investment (ROI) for the project. Luckily, companies with strong metrics programs in place will find building the business case for productivity-enhancing software a straightforward process.
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Automating the milking process has resulted in a vast increase in demand for the software that T G Allison supplies and manages. T G Allison wanted to find an easier way to deliver top-class customer service without a site visit each time something went wrong. And in the process, they hoped to reduce the company’s carbon emissions by spending less time on the road.
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Download this free whitepapers to learn how Remote Management can transform this challenge into an opportunity to stand apart from other service providers in a very competitive market.
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Mobile and remote workers of all types need high-quality connections to the Internet and to their corporate networks. They need connections from branch offices, homes, airports, hotels and other locations around the world. This truly becomes a security challenge as network managers scramble to meet these needs.
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| By : LogMeIn |
Published Date: Jun 27, 2007 |
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Using LogMeIn's remote support products, Rent-A-Geek has transformed its business model from that of a regional provider to one delivering service worldwide. Adopting LogMeIn has resulted in what Schiehl calls "ridiculous" ROI: the $99 per month per client license fee "pays for itself in one session," he says. One Rent-A-Geek technician using one license, and running just six to eight sessions per day, can generate around $12,000 per month in revenues.
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SNMP (Simple Network Management Protocol) is an industry standard network management protocol for managing wide area and local area networks. It is easy to use, cost-effective, and is built into most networking devices. One of SNMP’s best assets is its use of in-band management, yet, this is also its biggest weakness.
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The proliferation of remote and unmanned facilities is exposing many enterprises to devastating events. The need is to not only detect a threatening condition, but to also get a precise message to the person who is prepared to do something about it.
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Companies around the world are discovering new ways to optimize client support using on-demand web services. These businesses use WebEx Support Center to reach, handle, and satisfy a constantly growing number of customers. And they’re finding they now have the ability to maximize current resources to provide support anywhere, any time—without boundaries.
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Health services organizations around the world are discovering that they can optimize business strategies while protecting patient records. These companies use WebEx online applications to reach and support a growing number of employees and customers. They also follow HIPAA mandates using WebEx secure connections that encrypt all content. This content is never uploaded to any WebEx server, ensuring the highest level of data security and confidentiality.
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Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL. Download this Paper to Learn More About a Support Center.
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| By : Raritan |
Published Date: Apr 02, 2008 |
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With more than 3,200 employees, Investment Firm Morgan Keegan serves the diverse financial needs of individual investors, corporate and institutional clients. The company needed a more responsive way to manage its more than 400 branch offices in the U.S. The IT department wanted a solution that would provide reliable and secure access to branch office servers anytime.
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| By : Symantec |
Published Date: Aug 30, 2006 |
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Remote control software has proven to be a cost-effective way of providing remote support. This paper examines how these products provide a cost-effective help desk tool and defines necessary security requirements.
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Get this free whitepaper now and read how a newer architecture, Appliance-enabled Software (AeS) services, combines a plug-in monitoring appliance with a hosted dashboard application to provide the benefits of SaaS (Software-as-a-Service) along with failover out-of-band communication capabilities for dependable alert notification and escalation.
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Enabling IT equipment vendors to perform remote service on your data centers helps maximize uptime and lower TCO—but at what risk? Dial-up modems and VPNs introduce security vulnerabilities and lack sufficient auditing capabilities—making it virtually impossible to track external access and maintain data center security. Download this white paper to learn how you can manage security risks, lower service-related costs, achieve regulatory and internal compliance, and more.
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Enterprises are increasingly opening up their networks to a greater constituency of remote users, but they often do not take into consideration the protection of user identity as a critical component of their strategy. The mobile workforce can now work productively from a remote location such as a home office, the airport, a hotel, or a customer site.
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Download this white paper to learn how IAM projects can be practical, affordable and provide quick ROI for companies of all sizes.
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| By : Aventail |
Published Date: Jun 21, 2006 |
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The SSL VPN Buyer's Guide describes the 20 most important purchase requirements and 37 crucial questions you should ask before choosing an SSL VPN vendor.
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| By : Aventail |
Published Date: Jun 21, 2006 |
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Disaster recovery is not only needed for catastrophic events like natural disasters or pandemics, but for any event, like a snow storm or power outage that keeps your workers from getting to the office and disrupts your business. This white paper by business continuity expert Tim Clark of Fact Point Group, explores best practices for disaster recovery and the key role of SSL VPNs in that process.
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More Networking Topics |
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Quality Of Service, Remote Access, Remote Network Management, Server Hardware, Servers, Small Business Networks, TCP/IP Protocol, Test And Measurement, Traffic Management, Tunneling, Utility Computing, VPN, Wide Area Networks, Active Directory, Bandwidth Management, Convergence, Distributed Computing, Ethernet Networking, Fibre Channel, Gigabit Networking, Governance, Grid Computing, Infrastructure, Internetworking Hardware, Interoperability, IP Networks, IP Telephony, Local Area Networking, Load Balancing, Migration, Monitoring, Network Architecture, Network Management, Network Performance, Network Performance Management, Network Provisioning, Network Security, OLAP, Optical Networking |
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