The challenges facing those who manage and support IT users have never been greater than they are in the current business environment. Today’s IT manager needs to consider that organizations have employees joining and leaving at a rapid rate, and that current employees rarely remain in one position within the organization for any extended period of time. They continually are changing roles and responsibilities and working cross-functionally within the organization, and as such, entitlements need to be provisioned, updated and documented in a dynamic manner that reflects the new realities.

Similarly, a constantly changing cast of “non-employee users”—business partners, suppliers, vendors and customers—regularly need to access and utilize an organization’s data and resources. Making the job even more difficult is the looming specter of