The primary information management concern in the enterprise today is to ensure that the knowledge necessary to drive critical business processes is available where it needs to be, when it needs to be. The costs of failure to do this are high. A recent study of 80 large organizations by Infonetics Research found that overall downtime costs averaged an astounding 3.6% of annual revenue!

In another study, Forrester estimated the average cost of downtime for e-commerce sites at $8,000 per hour -- at larger sites like eBay, Intel and Amazon, the costs soar to hundreds of thousands of dollars per hour.

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