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Remote Access is the ability to log onto a network from a distant location. Generally, this implies a computer, a modem, and some remote access software to connect to the network. Whereas remote control refers to taking control of another computer, remote access means that the remote computer actually becomes a full-fledged host on the network. The remote access software dials in directly to the network server.
 
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Performance Brief: Mobile Application Acceleration

By : Riverbed Published Date: Jun 09, 2008
Steelhead Mobile accelerates enterprise applications for remote users to improve productivity and collaboration for globally distributed teams. Organizations and workers have come to expect a dip in productivity and performance when accessing IT resources remotely. Download this Performance Brief and discover how Steelhead Mobile can help overcome these limitations and deliver LAN-like speed to remote users.
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Riverbed

Set Your Desktop Free: Discover Benefits of IBM Virtual Client Solution

By : IBM Published Date: Apr 23, 2008
Imagine using your personal desktop on any computer. You can, with the IBM Virtual Client Solution. This demo explains the backend process of server-hosted services, shows how a user’s desktop is delivered through a remote connection, and demonstrates how an administrator can shift servers for IT simplification without interrupting users.  Watch the demo now.
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IBM

The Essential Elements of Secure Remote Access Without the Management Headaches

By : Quocirca Published Date: Apr 07, 2008

Virtual private networks (VPNs) are the technologies most widely used by organizations today in the provision of remote access to their networks for employees, business partners and suppliers. Of the VPNs available, IPSec (Internet Protocol Security) VPNs provide the most complete remote access solution, although they have traditionally been seen as costly and difficult to deploy. 


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Quocirca

Raritan Solution Bolsters Efficiency at Morgan Keegan Branch Offices

By : Raritan Published Date: Apr 02, 2008
With more than 3,200 employees, Investment Firm Morgan Keegan serves the diverse financial needs of individual investors, corporate and institutional clients. The company needed a more responsive way to manage its more than 400 branch offices in the U.S. The IT department wanted a solution that would provide reliable and secure access to branch office servers anytime.
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Raritan

Case Study: TG Allison

By : Citrix Online Published Date: Mar 10, 2008
Automating the milking process has resulted in a vast increase in demand for the software that T G Allison supplies and manages. T G Allison wanted to find an easier way to deliver top-class customer service without a site visit each time something went wrong. And in the process, they hoped to reduce the company’s carbon emissions by spending less time on the road.
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Citrix Online

Distributed Business Index (DBI): The Benefits and Limitations of Distributed Working in the 21st c.

By : Quocirca Published Date: Mar 07, 2008
Businesses rely on widely distributed networks of workers, be they at HQ, in branch offices, mobile in the field or working at some other external location. Whilst the office continues to be seen as the primary place of work, more and more staff are spending at least part of their working week somewhere else.
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Quocirca

Support Virtualization: Productivity Gains from Making Remote Support Virtual

By : Bomgar Published Date: Feb 12, 2008
Support virtualization enables your support reps to be at multiple locations at once, solving support issues with unbelievable speed and effectiveness.  Over 3,500+ organizations have virtualized their support reps and have decreased IT costs while increasing support rep productivity.
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Bomgar

Making the Choice Between On-Premise and On-Demand Solutions

By : Citrix Online Published Date: Feb 01, 2008
The purpose of this guide is to help business and IT decision-makers make educated choices between traditional, on-premise products and the new generation of on-demand solutions.
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Citrix Online

Quick Guide to Driving Business Value from ITIL Initiatives

By : Bomgar Published Date: Jan 29, 2008
Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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Bomgar

Remote Service Applications for Professional Services: Better Margins at a Fraction of the Cost

By : Citrix Online Published Date: Jan 14, 2008
The delivery of professional, consultative services to a varied client base is a common function in today’s business. It is critical to client management to provide a sense of intimacy and a “high tech, high touch” relationship. But on the other hand, the costs associated with personal service delivery can be prohibitively high for the professional services organization.
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Citrix Online

Top 5 Initiatives for Achieving Breakthrough Customer Support

By : Citrix Online Published Date: Jan 11, 2008
Through member conversations, conference presentations and Webcast Q&A, the SSPA has identified the top 5 initiatives technical support centers should pursue in order to deliver breakthrough customer support and enable customer success. This white paper will provide a roadmap for companies looking to improve all aspects of their support operation, addressing people, process and technology issues, with special attention paid to the role of remote support technology as a key enabler of success.
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Citrix Online

Best Practices for Authenticating Mobile Workers and Securing Data Access

By : Secure Computing Published Date: Dec 07, 2007
In an environment where business and government databases store ever-increasing amounts of sensitive and confidential data; and where a growing number of employees need to access that data remotely, password security alone is insufficient to ensure user authentication. Two-factor authentication requires two measures for users to verify their identities and access data.
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Secure Computing

Extending Robust UTM Protection to the Edges of a Network

By : WatchGuard Technologies Published Date: Nov 11, 2007
Read how one international company was able to ensure that their remote offices had the same level of comprehensive protection as the corporate headquarter.
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WatchGuard Technologies

Securing Mobile Connectivity with Two-Factor Authentication

By : Secure Computing Published Date: Nov 09, 2007
Enterprises are increasingly opening up their networks to a greater constituency of remote users, but they often do not take into consideration the protection of user identity as a critical component of their strategy. The mobile workforce can now work productively from a remote location such as a home office, the airport, a hotel, or a customer site.
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Secure Computing

Meeting SOX, PCI, and HIPAA Compliance with Secure and Auditable Vendor Access

By : Axeda Corporation Published Date: Nov 08, 2007
How secure are the VPNs and modems that your vendors and partners use to access your data center? Can you confidently track all activity to meet SOX, PCI, and HIPAA compliance requirements? Learn how Axeda ServiceLink for Data Centers empowers you to provide your vendors and partners with secure and auditable access to your mission-critical data center.
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Axeda Corporation

The Distributed Enterprise: Access and Management of Remote Office IT Infrastructure

By : Raritan Published Date: Oct 11, 2007
While the proliferation of branch and remote offices is a positive sign of company growth, it can be a challenge for IT staffers. While many IT staffers use remote access software to diagnose and repair branch office problems, these tools are only useful if the OS and network are functioning. If the network or OS is down, additional costs in travel, time, and lost business might be incurred.
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Raritan

Secure Remote Vendor Access to the Enterprise Data Center

By : Axeda Corporation Published Date: Sep 05, 2007
Enabling IT equipment vendors to perform remote service on your data centers helps maximize uptime and lower TCO—but at what risk? Dial-up modems and VPNs introduce security vulnerabilities and lack sufficient auditing capabilities—making it virtually impossible to track external access and maintain data center security. Download this white paper to learn how you can manage security risks, lower service-related costs, achieve regulatory and internal compliance, and more.
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Axeda Corporation

WiMAX Remote Cabinet Solutions

By : Asentria Corporation Published Date: Aug 30, 2007
One of the greatest challenges to any advanced wireless operation is the maintenance of continuous and economical service. Today’s networks have evolved into business-critical services that organizations rely upon every day. However, unplanned remote site downtime due to equipment and power failure, and adverse environmental conditions can severely impair network service.
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Asentria Corporation

Remote Site Management Solutions Address SNMP Weakness

By : Asentria Corporation Published Date: Aug 30, 2007
SNMP (Simple Network Management Protocol) is an industry standard network management protocol for managing wide area and local area networks. It is easy to use, cost-effective, and is built into most networking devices. One of SNMP’s best assets is its use of in-band management, yet, this is also its biggest weakness.
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Asentria Corporation

Remote Monitors: Putting Yourself on Notice

By : Asentria Corporation Published Date: Aug 30, 2007
The proliferation of remote and unmanned facilities is exposing many enterprises to devastating events. The need is to not only detect a threatening condition, but to also get a precise message to the person who is prepared to do something about it.
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Asentria Corporation

Building a Business Case for Remote Support

By : Citrix Online Published Date: Aug 27, 2007
No company today will approve expenditures for new service and support technology without an understanding of the return on investment (ROI) for the project. Luckily, companies with strong metrics programs in place will find building the business case for productivity-enhancing software a straightforward process.
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Citrix Online

Riverbed Case Study: Golder Associates

By : Riverbed Published Date: Aug 03, 2007
Want to better support global collaboration within your organization?  In the case study, you’ll discover how Golder Associates deployed a centralized Intranet portal with a wide-area acceleration solution that delivered LAN-like speed across the WAN. By deploying Riverbed Steelhead appliances into their existing Cisco-based network, they ensured their vast mobile workforce access to the same resources workers had at headquarters.
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Riverbed

You're Virtually There: Remote Support Best Practices and Benefits

By : WebEx Communications Published Date: Aug 01, 2007
As support centers have deployed this new generation of remote support solutions, they have developed a series of best practices for maximizing their benefits. Based on market research performed from 2004 to 2007, this white paper summarizes these best practices, illustrates the benefits, and suggests considerations for selecting the remote access solution that will be most effective for your support organization.
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WebEx Communications

Performance Validation for Remote Applications

By : HP Published Date: Jul 30, 2007

Supporting workers in branches and other remote locations is a growing challenge for IT. This paper explains why performance testing of application delivery systems is so critical, how it is done and why nearly four out of five companies using an automated load testing solution use HP Performance Center software.


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HP

Real Results Report: Health Services Organizations Comply with HIPAA Using WebEx

By : WebEx Communications Published Date: Jul 09, 2007
Health services organizations around the world are discovering that they can optimize business strategies while protecting patient records. These companies use WebEx online applications to reach and support a growing number of employees and customers. They also follow HIPAA mandates using WebEx secure connections that encrypt all content. This content is never uploaded to any WebEx server, ensuring the highest level of data security and confidentiality.
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WebEx Communications
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