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The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations. |
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Results 1 - 25 of 37 matches |
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As IT's role is morphing away from being a cost center towards being a competitive business enabler, making wise investments in technology can enable a more collaborative and automated way of working. See why Enterprise Management Associates (EMA) says HP's integrated ITIL-based service lifecycle approach reflects a strong sense of modularity and flexibility in support of CMDB deployments, intelligent analytics, automation, and business alignment.
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| By : BoxTone |
Published Date: Apr 16, 2008 |
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For advanced enterprise BlackBerry administrators only. IT Service Management (ITSM) - as defined by the IT Infrastructure Library (ITIL) – is now the required approach to ensure superior BlackBerry service levels at the lowest possible cost. Read this White Paper to see how ITSM/ITIL can transform your approach to mobile user management.
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| By : Bomgar |
Published Date: Jan 29, 2008 |
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Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment? Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control.
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In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
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| By : IBM |
Published Date: Dec 05, 2007 |
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Challenges like competitive pressures, compliance activities and higher operational costs make service management more critical than ever. To keep up, IT operations must constantly improve visibility, control and automation while bridging the gaps among business, development and daily operations.
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| By : CA SM |
Published Date: Nov 29, 2007 |
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IT Asset Management (ITAM) is a cornerstone of IT Service Management (ITSM) yet is often omitted from existing ITSM implementations or initiatives. Version 3 of the Information Technology Infrastructure Library (ITIL) expands the processes, functions and roles in the service life cycle. However, it still does not provide enough details on key process and functional integration points for ITAM.
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| By : newScale |
Published Date: Nov 15, 2007 |
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This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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| By : newScale |
Published Date: Nov 13, 2007 |
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This white paper is intended to share some of those lessons learned and suggesting ways you can achieve success by avoiding the most common pitfalls. But before we talk about the typical mistakes in creating a Service Catalog, let’s briefly review its purpose.
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IT service providers need to offer services that deliver new business opportunities whilst increasing levels of availability, controlling risks and reducing costs. This paper provides you with practical guidance based on the practices in ITIL® V3 that will help you manage application and infrastructure changes and configurations.
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It is widely acknowledged that unauthorized changes made to an IT Infrastructure cause up to 80% of system unavailability. Learn how adding change control to your existing or planned change management infrastructure can help improve IT service availability, lower compliance costs, and accelerate your ITIL implementations.
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Demonstrating ROI for service management investments can be difficult, especially with multi-phase deployments like ITIL that can require significant up-front investment in exchange for returns produced in the future. Learn how setting milestones and measuring the value of each phase of an ITIL implementation can help prove the project’s value and shape its focus.
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This quick reference guide provides an easy to use snap shot of key ITIL version 3 practices and concepts. In addition, it provides a visual map between ITIL Version Service Delivery and Support books to the new ITIL Version 3.
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This list of Frequently Asked Questions provides answers to important questions affecting ITIL professionals, including the significant differences between version 2 and 3, the impact on investments in publications and training, and how other standards align with version 3.
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| By : newScale |
Published Date: Aug 06, 2007 |
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Demand for IT services is outpacing the growth of IT budgets. The business constantly requests new services, requires higher service levels, and expects more consistent service delivery. With supply constrained, the only solution is to manage this demand more effectively. The new version of ITIL prescribes essential changes to help IT and the business tackle this difficult task.
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This ITIL best practice white paper on how to build a business case for change and configuration management and the CMDB makes a strong case for Configuration Management as the only real solution for controlling Change in high volume Change-transaction enterprises.
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This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
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IT organizations continue to struggle with manual tasks and processes, subjective change decision making, and a lack of insight into inventories and service dependencies. Learn three product capabilities IT organizations should have, as well as the critical pieces of business service configuration management.
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| By : HP |
Published Date: May 21, 2007 |
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This 2-page paper poses some questions that any company seeking an ITIL service provider should ask of potential vendors.
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Simply click the title to receive this whitepaper which lays out a prescriptive nine-step plan describing how to implement a CMDB, including best practices that may be used to educate staff and design an effective CMDB project plan.
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| By : HP |
Published Date: May 15, 2007 |
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This 10-page paper discusses why ITIL is important, why it was time for an update and what changes are introduced in ITIL V3. It also provides the inside story of ITIL v3 in the making and an introduction to the HP authors.
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You don’t have to be skeptic of the ITIL implementation promises. This paper from BMC Software examines the people, processes, and technology issues associated with getting ITIL up and running in your organization. It also demonstrates how you can obtain technology that addresses those issues and delivers a substantial portion of ITIL right out of the box.
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The IT Infrastructure Library (ITIL) is the standard for IT best practices. One of the core books, entitled Business Perspective: The IS View on Delivering Services to the Business, focuses on the importance of managing IT resources based on what is important to the business. Business Service Management (BSM) solutions from BMC Software enable the key concepts of this business perspective approach and help IT organizations identify the best technology solution to support the business.
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| By : HP |
Published Date: Mar 14, 2007 |
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This guide includes a series of articles from CIO.com, providing an overview of ITIL and how organizations are applying it to improve service delivery processes and drive business success. Includes an HP ad and links to HP resources.
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| By : HP |
Published Date: Mar 08, 2007 |
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With the passage of the Sarbanes-Oxley Act in 2002 and increasing competition in the telecommunications market, Alcatel-Lucent was ready to undertake the difficult task of redefining IT to drive competitive advantage for the business.
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