| |
| Home >
IT Management > Service Management |
 |
|
|
|
The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free. |
|
| |
 |
Results 1 - 25 of 105 matches |
Sort Results By : Published Date | Title | Company name |
|
|
|
| By : newScale |
Published Date: Nov 15, 2007 |
|
|
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
Download Now
|
 |
|
|
|
|
|
|
Discover the three key reasons that lead to enterprise downtime and how you can cut your downtime by 50%. See how you can use proactive strategies to avoid these tips in your organization.
Download Now
|
 |
|
|
|
| By : HP |
Published Date: Aug 07, 2007 |
|
|
So many IT projects, so little staff. That's the problem for an increasing number of IT teams as they work to meet the growing demand for their services – all too often without a corresponding increase in budget for staffing. This paper explores how HP resources such as device self-maintenance, Web-based printer management and consolidated print drivers can help take the pressure off.
Download Now
|
 |
|
|
|
| By : HP |
Published Date: May 21, 2007 |
|
|
This 2-page paper poses some questions that any company seeking an ITIL service provider should ask of potential vendors.
Download Now
|
|
|
|
|
|
|
|
This white paper from BMC Software reviews how IT organizations can become more responsive to Business Service Management needs, and accelerate the business by following the same steps that people would use when trying to improve the way they play golf.
Download Now
|
 |
|
|
|
|
|
|
Disaster recovery and business continuity top the list of server virtualization drivers. And, the stakes are even higher when you virtualize business-critical IT services. Explore the role that proper project planning and management play in keeping these initiatives on track.
Download Now
|
 |
|
|
|
| By : OnForce |
Published Date: Apr 19, 2007 |
|
|
“8 Ways Every Solution provider Can Profit from Rollouts Now” demonstrates how rollouts are creating strong sales opportunities for solution providers of all sizes. Importantly, it also addresses how solution providers have finally “cracked the code” of transforming this high-volume business, which is extremely service intensive, into a high-profit business via innovative on-site service delivery models that let them find the contract IT service professionals they need, right when they need them.
Download Now
|
 |
|
|
|
| By : OnForce |
Published Date: Sep 17, 2007 |
|
|
Discover how you can find highly qualified contract IT service professionals with the skill sets you need, when and where you need them, on demand. Get the free white paper, “8 Ways On-Site Services Can Drive Revenue Now,” featuring commentary from industry analysts and leaders like Gartner, IDC and CRN.
Download Now
|
|
|
|
|
|
|
|
As IT's role is morphing away from being a cost center towards being a competitive business enabler, making wise investments in technology can enable a more collaborative and automated way of working. See why Enterprise Management Associates (EMA) says HP's integrated ITIL-based service lifecycle approach reflects a strong sense of modularity and flexibility in support of CMDB deployments, intelligent analytics, automation, and business alignment.
Download Now
|
 |
|
|
|
|
|
| By : SAP |
Published Date: Aug 31, 2006 |
|
|
Find out how advanced meter infrastructure (AMI) helps utilities innovate business processes for sales and customer service. Discover what benefits AMI brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support your AMI implementation.
Download Now
|
 |
|
|
|
| By : HP |
Published Date: Mar 08, 2007 |
|
|
With the passage of the Sarbanes-Oxley Act in 2002 and increasing competition in the telecommunications market, Alcatel-Lucent was ready to undertake the difficult task of redefining IT to drive competitive advantage for the business.
Download Now
|
|
|
|
|
| By : IBM |
Published Date: Apr 05, 2007 |
|
|
One of the biggest hurdles that enterprises face is a lack of trust in IT’s ability to deliver business value. While a Service Oriented Architecture (SOA) can sort things out by making systems more flexible and agile, this is only part of the answer. What’s missing is an effective model for engaging consistently with business teams throughout the whole lifecycle of IT investments.
Download Now
|
 |
|
|
|
| By : LANDesk |
Published Date: Nov 16, 2006 |
|
|
As IT departments work to transition from "firefighting mode" to becoming more proactive and responsive, a key step along the path is to implement labor-saving automation tools that allow more tasks to be done more rapidly, using fewer resources and with greater predictability and reliability.
Download Now
|
 |
|
|
|
| By : SAP |
Published Date: Jun 04, 2007 |
|
|
An AT Kearney 2007 study on shared services in government. The image of the public sector as slow to innovate is rapidly becoming a thing of the past as governments are using advanced technology to consolidate back-office functions, concludes this new report. This study, conducted independently by A.T. Kearney with sponsorship from Cisco®, has uncovered major service improvements and cost reductions as a result of "shared services".
Download Now
|
|
|
|
|
| By : KACE |
Published Date: Aug 23, 2006 |
|
|
This Enterprise Management Associates (EMA) white paper takes a close look at automated IT management, especially for medium-sized businesses.
Download Now
|
 |
|
|
|
| By : HP |
Published Date: Mar 14, 2007 |
|
|
This guide includes a series of articles from CIO.com, providing an overview of ITIL and how organizations are applying it to improve service delivery processes and drive business success. Includes an HP ad and links to HP resources.
Download Now
|
|
|
|
|
|
|
|
IDC shares best practices and recommendations on how IT can gain a consolidated security and compliance view across all of the devices and align data center automation, change management, and process workflows across "IT silos" to deliver compliance assurance and improved security practices. Enhance security and improve compliance visibility through automation across the IT service lifecycle.
Download Now
|
|
|
|
|
|
|
|
The Information Technology Infrastructure Library (ITIL) is the most widely adopted best-practice IT framework for service management. ITIL defines terminology and processes across IT organizations by providing a common language and set of standards for quality IT service. If you are looking to implement ITIL, it is crucial that you understand how specific solutions support ITIL guidelines.
Download Now
|
|
|
|
|
| By : Symantec |
Published Date: Aug 30, 2006 |
|
|
IT administrators need to minimize downtime for critical IT services by rapidly recovering entire systems to dissimilar hardware platforms or virtual environments. Symantec Backup Exec System Recovery Server Edition combines the speed and reliability of disk-based, bare-metal Windows system recovery with dissimilar hardware restoration and lights-out operation.
Download Now
|
 |
|
|
|
| By : IBM |
Published Date: Apr 05, 2007 |
|
|
Why is it that business and IT teams always seem to be at odds with one another? In this IBM white paper, Macehiter Ward-Dutton, specialists in IT business alignment, give a step-by-step explanation of how to make long-term improvements in the relationship between business and IT.
Download Now
|
|
|
|
|
|
|
|
In today’s world, it may seem like there is barely enough time to stay on top of running a business, let alone for perceived luxuries like personal interaction over every transaction. This white paper looks at the benefits of combining two popular online communication tools- email marketing and live chat - to boost customer loyalty and retention.
Download Now
|
 |
|
|
|
| By : Quocirca |
Published Date: Jun 24, 2008 |
|
|
|
Technology is no longer a nice to have, or a tool for the few. With many organizations now being completely dependent on their IT systems, the need for the IT department to be seen to be responding to the organization's requirements is of critical importance. Business Service Management, or BSM, can help in providing underpinnings to the IT function. This paper looks at how the changing processes and market conditions within an organization can be augmented through the use of a Business Service Management (BSM) approach, creating a flexible and responsive technology infrastructure aimed at supporting a rapidly changing commercial landscape and enabling greater competitiveness in the markets.
Download Now
|
 |
|
|
|
|
|
|
What can you really expect from the use of HP Business Service Automation? HP customers share real results!
Download Now
|
 |
|
|
|
| By : LANDesk |
Published Date: Dec 11, 2006 |
|
|
This white paper describes how ITIL implementation can be rendered simpler, faster, more effective and more affordable by combining new service-oriented Business Process Management (BPM) tools with the established functionality of task-oriented IT management software.
Download Now
|
|
|
|
|
|
Sort Results By : Published Date | Title | Company name |
