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Upstream Works Upstream Works

INFORMATION

 Phone :
(905) 660-0969
 Address :
8000 Jane Street
Tower A; Second Floor
Vaughan, Ontario
L4K 5B8
Canada

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About This Company :
Upstream Works delivers call center solutions for businesses that view their customer service as a strategic competitive advantage and want to improve both agent capabilities and their customer satisfaction ratings.

We improve the connectivity among all facets of a business, providing immediate access to key customer data and empowering agents to resolve customer issues effectively. The result is an increase in First Call Resolution rates that reduces customer churn, improves employee morale, and lightens the overall call volume, which makes the business more productive and increases customer satisfaction ratings.

Research From This Company :
Helping Contact Center Agents Improve First Contact Resolution
 
Corporate Website : www.upstreamworks.com
 
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