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The Intelligent Contact Center
By : Interactive Intelligence Interactive Intelligence

INFORMATION
   
  Published : Jun 21, 2007 
  Length : 8 
  Type : White Paper 
   
 
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  Overview :
 

The contact center's next evolutionary phase will merge technology and interaction processes dynamically for agent "intelligence" and a more personalized customer experience. And with the fast-paced nature of technology, the Intelligent Contact Center is closer than you think.

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Call Center Management , Call Center Software , Contact Management , Customer Relationship Management , Enterprise Software
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