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Quick Guide to Driving Business Value from ITIL Initiatives
By : Bomgar Bomgar

INFORMATION
   
  Published : Mar 04, 2008 
  Length : 3 
  Type : White Paper 
   
 
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  Overview :
  Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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Customer Experience Management , Customer Service , ITIL , Remote Access
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