Healthcare providers have reached a critical inflection point. Many providers have gone through several challenging years of organizing their electronic records systems. And during that time, consumer-driven healthcare has gained momentum, leading to heightened competition among providers and intensifying the need to rethink key processes to gain efficiencies and improve services.

This executive brief examines the various solutions that providers often consider when addressing patient-driven business needs. It explains how an IBM WebSphere® Portal software–based solution can provide a flexible and valuable long-term solution compared to other options, with personalized user experiences that help deliver agile, security-rich access to relevant information. This brief introduces the features and capabilities available through WebSphere Portal technology. And to illustrate those capabilities and the success they have helped other companies achieve, it explores several case studies.