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Home > White Papers > IBM > IBM Case Study: Sametime Streamline

IBM Case Study: Sametime Streamline


Celina Insurance case study that shows cost reduction and increased productivity - faster, better service to agents and their customers due to integrated systems and real-time collaboration; being “easy to do business with” secures agent loyalty; 50 percent reduction in phone calls and costs due to instant messaging option, and 40 percent reduction in head count while maintaining the same volume of business due to streamlined processes.

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Published:  Mar 04, 2009
Length:  6
Type:  Case Study
Tags : 
lotus software, ibm, celina insurance, lotus extranet, streamlined processes, reduction in intranet traffic, integrated systems, lotus notes

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