One of the most important pieces of keeping a business afloat is reflected in its voice system. Downtime can severely affect an organization's productivity and hinder businesses throughout all departments. Many businesses are starting to look at their telephony systems, so it is more important than ever to understand how the systems work and how new solutions can help you to avoid catastrophic downtime.

This white paper takes a comprehensive, yet understandable, look into the world of IP telephony systems by defining reliability and availability, and discussing the important pieces to review when selecting a voice system.