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Home > White Papers > LANDesk > ITIL: Theory into Practice

ITIL: Theory into Practice

LANDesk

Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance. This white paper, first published by Touchpaper (now part of Avocent's LANDesk division), aims to assist today's Chief Information or Technology Officer with a number of critical issues pertaining to ITIL.

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Published:  Apr 06, 2009
Length:  7
Type:  White Paper
Tags : 
itil, avocent, landesk, lifecycle, configuration management database, cmdb, it infrastructure library, kpi, itsm, it service management, version 3, business management, sla, service management



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