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Overview : |
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IDC studied telecommunications service providers, including mobile and fixed-line
service providers, that have implemented Performance Management, Service Quality
Management, and Network Fault Management from the IBM Tivoli Netcool suite of
solutions. These firms found IBM Tivoli Netcool to be a robust services management
package that matched their critical demands particularly well. IDC's research and
analysis of these sites indicates a high level of business value return. Their purchase
and implementation of IBM Tivoli Netcool (investment) delivered a return of 625%
(ROI). The savings they achieved as a result of the implementation covered the
original investment costs in less than six months (payback). |
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